Complete Restore Problem

S

Sercici

New member
Local time
12:01 AM
Messages
5
Hey I am a new user to this forum and I registered because I have seen many active helpers on this site.
I have a problem that I will like to share with you lot! I will be happy if you can help me!
All right, so I want to do a Complete Restore and the reason to this is not important. I have a Samsung Notebook and to open up recovery I need to hit the F4 button on start-up. I've done this many times in the past however, I've been trying to do it for the last few days and whenever hit the F4 button I get a black screen and nothing loads up. I have tried starting the Samsung Recovery Solution 5 programme which was pre-installed on this notebook. I clicked the option which has "Complete Restore" on it too, however it asked me to restart the laptop, once I restart it just gets stuck on the Samsung logo start-up screen with F2 and F4 option at the bottom, when it is meant to just go straight to the recovery screen. It may be because of a Virus that was installed on the laptop but I have researched about this virus and no anti-virus or malwarebytes have detected it yet. Many said I should factory reset or restore to a certain date, but I don't have a point of restore before the virus was installed. So Factory reset is my only option and I have a problem in doing that.
Can someone help me fast please? I do not want to have to buy a new computer as I am starting college soon.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Samsung
OS
Windows 7 Home 64bit
CPU
1.7 Ghz
Memory
6GB
Browser
Google Chrome

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell Vostro 400/Dell XPS 8700(Slightly Customized for me by Dell)/Toshiba Satellite T135
OS
Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
CPU
Intel Core 2 Quad Q6600/Intel Core i7 4790/Intel Pentium
Memory
2GB/16GB/4GB
Graphics Card(s)
Intel G33/G31 Express(Vostro)/NVIDIA GeForce GTX 745(XPS)
Monitor(s) Displays
HP 2009m(Vostro)/ViewSonic VX2250wm-LED(XPS)
Screen Resolution
1600x900(Vostro)/1920x1080(XPS)
Hard Drives
Seagate ST3160815AS(Vostro)/Western Digital Blue(Satellite)
External:
Western Digital My Passport 0748
Samsung HM121HC
Keyboard
Dell L100)(Vostro)/Dell KB2133p(XPS)
Mouse
Dell M-UAV-DEL8(XPS)
Internet Speed
100 Mbit/s(Only when IPTV is plugged out)
Antivirus
Avast, Malwarebytes PRO
Browser
Internet Explorer 11
Other Info
Note: Names with slashes between two different parts mean that the left is my old desktop and the right is my old laptop and the middle is my new desktop.(Unless specified)
Ping is horrible for servers overseas in US and Europe.
New laptop:LG Gram(Not available in US) Processor:Intel Core i3 4th Gen Ultra Low Power RAM:4GB Hard Drive:SK Hynix OEM MSATA or M.2 Graphics:Intel HD
Hey, I'm not that good at English as I am from Turkey. Also I don't understand much of computers, can you do this for me on team viewer? or any other program that connects my pc to yours so you can control it?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Samsung
OS
Windows 7 Home 64bit
CPU
1.7 Ghz
Memory
6GB
Browser
Google Chrome
Sorry, but this cannot be done with any remote connections since it is outside of the operating system. Maybe you can try using a translator on a phone or another computer if you can.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell Vostro 400/Dell XPS 8700(Slightly Customized for me by Dell)/Toshiba Satellite T135
OS
Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
CPU
Intel Core 2 Quad Q6600/Intel Core i7 4790/Intel Pentium
Memory
2GB/16GB/4GB
Graphics Card(s)
Intel G33/G31 Express(Vostro)/NVIDIA GeForce GTX 745(XPS)
Monitor(s) Displays
HP 2009m(Vostro)/ViewSonic VX2250wm-LED(XPS)
Screen Resolution
1600x900(Vostro)/1920x1080(XPS)
Hard Drives
Seagate ST3160815AS(Vostro)/Western Digital Blue(Satellite)
External:
Western Digital My Passport 0748
Samsung HM121HC
Keyboard
Dell L100)(Vostro)/Dell KB2133p(XPS)
Mouse
Dell M-UAV-DEL8(XPS)
Internet Speed
100 Mbit/s(Only when IPTV is plugged out)
Antivirus
Avast, Malwarebytes PRO
Browser
Internet Explorer 11
Other Info
Note: Names with slashes between two different parts mean that the left is my old desktop and the right is my old laptop and the middle is my new desktop.(Unless specified)
Ping is horrible for servers overseas in US and Europe.
New laptop:LG Gram(Not available in US) Processor:Intel Core i3 4th Gen Ultra Low Power RAM:4GB Hard Drive:SK Hynix OEM MSATA or M.2 Graphics:Intel HD
Well, is it possible for you to make those instructions more clear? like just specifics, download this do this ... because them instructions are kinda confusing me.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Samsung
OS
Windows 7 Home 64bit
CPU
1.7 Ghz
Memory
6GB
Browser
Google Chrome
Well, I am not sure how to make it simpler as I'm the type of person that is good at explaining how to do things the complicated way. I will try contacting gregrocker, the creator of the turtorial and see if he can simplify it for you.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell Vostro 400/Dell XPS 8700(Slightly Customized for me by Dell)/Toshiba Satellite T135
OS
Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
CPU
Intel Core 2 Quad Q6600/Intel Core i7 4790/Intel Pentium
Memory
2GB/16GB/4GB
Graphics Card(s)
Intel G33/G31 Express(Vostro)/NVIDIA GeForce GTX 745(XPS)
Monitor(s) Displays
HP 2009m(Vostro)/ViewSonic VX2250wm-LED(XPS)
Screen Resolution
1600x900(Vostro)/1920x1080(XPS)
Hard Drives
Seagate ST3160815AS(Vostro)/Western Digital Blue(Satellite)
External:
Western Digital My Passport 0748
Samsung HM121HC
Keyboard
Dell L100)(Vostro)/Dell KB2133p(XPS)
Mouse
Dell M-UAV-DEL8(XPS)
Internet Speed
100 Mbit/s(Only when IPTV is plugged out)
Antivirus
Avast, Malwarebytes PRO
Browser
Internet Explorer 11
Other Info
Note: Names with slashes between two different parts mean that the left is my old desktop and the right is my old laptop and the middle is my new desktop.(Unless specified)
Ping is horrible for servers overseas in US and Europe.
New laptop:LG Gram(Not available in US) Processor:Intel Core i3 4th Gen Ultra Low Power RAM:4GB Hard Drive:SK Hynix OEM MSATA or M.2 Graphics:Intel HD
All right! Thanks a lot man!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Samsung
OS
Windows 7 Home 64bit
CPU
1.7 Ghz
Memory
6GB
Browser
Google Chrome
Ok, so there are a lot of download links there, can you send me the one I am meant to download? I have 64bit windows7 Samsung laptop btw
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Samsung
OS
Windows 7 Home 64bit
CPU
1.7 Ghz
Memory
6GB
Browser
Google Chrome
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