Solved Computer crashes while playing on Facebook

[radenko]

I've been having crashes during last few days while playing on FB. I don't remember installing anything new on my pc before this started happening.

I would appreciate your help here.

I attach the zip file with the diagnostics results.

Thank you.

 

[Arc]

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.

 

[radenko]

Thank you. I will do that and update.

 

[radenko]

Ok. I enabled the program. When I restarted my pc it crashed right after windows started loading and crashed again every time windows strted loading again.

Here are the dump files.

 

[Arc]

Are you sure that you have selected all "non microsoft" drivers?

If it is, then we are to search the causes in different places, say .... http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

[radenko]

Yes. I chose only NON-Microsoft drivers. I'll try the memtest. Thank you.

 

[radenko]

I'll try the verifier again. Just to be on the safe side.

 

[radenko]

well - this time it didn't crash on start up (maybe I did select some microsoft drivers last time). It lasted around 3 hours. Here's the diagnistics.

 

[radenko]

Arc - Can you help please?

 

[Arc]

Not a trace of any driver found there in the crash dump

I guess now you should run RAM - Test with Memtest86+.
Run it for at least 8 passes, preferably overnight. Let us know the results.

 

[radenko]

OK. I just burned the file to a cd and will test my pc overnight. Thanks.

 

[radenko]

BTW - I had a hard time starting my pc today. had to restart it twice before windows loaded. the first 2 times I could hear the pc turning on, but windows didn't load.

 

[Arc]

May be windows loaded, but no display generated?

Let us get the result of Memtest first, we are to check more, if needed.

 

[radenko]

There was no display, so I can't tell if windows loaded or not. I'll update when I get the results of the memtest. Thanks again.

 

[Vir Gnarus]

Most of these involve working with fonts. Because they're specific to Firefox and flash, you may wanna scrutinize over your add-ons for Firefox and possible disable all of them, test stability, then slowly turn each one back on. Also, uninstall and reinstall Adobe Flash for your system, using the latest available version (don't forget to update Firefox, too!).

I'm a little concerned because often when corruption occurs with font operations like these, it's because of a rootkit or some other malware that hijacked the font cache driver (this driver is a common target). You may wanna run some rootkit check (like with Kaspersky's TDSSKiller) and through the usual operations for dealing with malware (check the security subforum here). Do not let any scans fix the problems for you. Rather, run them to find if there is an infection, then post the details on the security subforum on this site, linking to this thread for reference.

 

[radenko]

Thank you everyone.

I ran the memtest and it failed.

I then removed 1 of the memory sticks and the test passed twice (when I placed the stick in different slots).

When I placed the other stick in the pc, I could hear the pc working but there was no display.

Since then the pc is working with the good memory stick and I had no crash yet (it's been like that for 3 days).

So I guess the problem was the bed memory stick.

 

[Arc]

Well done! You have found it out.

 

[radenko]

No. Thank YOU.

 

[Arc]

You are welcome
The work is done by you.... we just guided some ways. It is your achievement that you find the root cause out.