Solved Computer hangs at Welcome screen after entering password

Jevernew

New member
Local time
7:36 PM
Messages
4
Hello to the forum. I am having recurring problem with one tower in my network. Upon boot, the system gives me the login screen, I enter P/W, and the little blue circle greets me. So far, I have solved this by restarting with the reset key, telling the PC to start normally,and re entering my P/W.
I have also used system restore to reset the system to an earlier time, and seemingly, this works. I have also ran the Win 7 repair disc, but there has been nothing found on three separate attempts.
I have gotten around this issue by putting my PC asleep when I leave for any time, but I do not leave it on at night. The following is an event that showed up, and I do not know what it means.

Log Name: System
Source: Microsoft-Windows-HAL
Date: 2/1/2013 12:32:18 PM
Event ID: 12
Task Category: None
Level: Error
Keywords: (1)
User: N/A
Computer: Business
Description:
The platform firmware has corrupted memory across the previous system power transition. Please check for updated firmware for your system.
Event Xml:
<Event xmlns="Error">
<System>
<Provider Name="Microsoft-Windows-HAL" Guid="{63D1E632-95CC-4443-9312-AF927761D52A}" />
<EventID>12</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000001</Keywords>
<TimeCreated SystemTime="2013-02-01T20:32:18.451600000Z" />
<EventRecordID>138192</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="2260" />
<Channel>System</Channel>
<Computer>Business</Computer>
<Security />
</System>
<EventData>
<Data Name="Count">1</Data>
<Data Name="FirstPage">80</Data>
<Data Name="LastPage">80</Data>
</EventData>
</Event>

Thank you for any help you might extend to this problem.
 

My Computer My Computer

At a glance

Windows 7 Professional 32 bit fully updated3.0 Ghz AMD Athlon 64 X2 Dual Core4Gb installed, 3584 usableNvidia GeForce 7600GS
Computer Manufacturer/Model Number
DIY
OS
Windows 7 Professional 32 bit fully updated
CPU
3.0 Ghz AMD Athlon 64 X2 Dual Core
Motherboard
M2N-SLI Deluxe
Memory
4Gb installed, 3584 usable
Graphics Card(s)
Nvidia GeForce 7600GS
Sound Card
On Board HD audio
Monitor(s) Displays
Samsung SyncMaster 27.2"
Hard Drives
WD3200KS
WD500AVDS
PSU
Antec 500W
Case
Antec Sonata
Cooling
120MM case fan

My Computer My Computer

At a glance

Desk1 7 Home Prem / Desk2 10 Pro / Main lap A...Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i...Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop...Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
Thanks for the response and the great links. I have Malwarebytes Pro installed on the computer, along with ESET security suite 5. I have done the preliminary MEM test with the repair disk from Windows, but I will re-run the one from MEMtest. I couldn't find my copy. Thanks for giving the link.
Will try to remember to repost when I fix this vexing problem.
 

My Computer My Computer

At a glance

Windows 7 Professional 32 bit fully updated3.0 Ghz AMD Athlon 64 X2 Dual Core4Gb installed, 3584 usableNvidia GeForce 7600GS
Computer Manufacturer/Model Number
DIY
OS
Windows 7 Professional 32 bit fully updated
CPU
3.0 Ghz AMD Athlon 64 X2 Dual Core
Motherboard
M2N-SLI Deluxe
Memory
4Gb installed, 3584 usable
Graphics Card(s)
Nvidia GeForce 7600GS
Sound Card
On Board HD audio
Monitor(s) Displays
Samsung SyncMaster 27.2"
Hard Drives
WD3200KS
WD500AVDS
PSU
Antec 500W
Case
Antec Sonata
Cooling
120MM case fan

My Computer My Computer

At a glance

Desk1 7 Home Prem / Desk2 10 Pro / Main lap A...Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i...Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop...Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
I'm back, more confused than before. Here is what I have performed, what I have changed, and what the result is:
Ran Memtest. No problems reported.
Ran ChkDsk. No problems reported.
Scanned with MalWarePro. Full scan in Safe mode. No problems.
Scanned with Eset Security 5. No problems reported.
Ran SFC. No problems reported.
Ran Repair disk for Win 7 32bit. No problems reported.
Restored from a previous restore point. Started fine first time, then went back into not booting past Welcome screen.
Restored from previous Windows Image file. Updated OS, Security, Etc. Same thing. Not wanting to go past the Welcome Screen..Does not have any problem in safe mode. Boots up, P/W entered, on to files.
Removed all hardware not essential to boot. (other HDs). Initially I was sure this cured the problem, but it was short lived. Two boots, and the problem came back.
As a last resort, I removed Password login and the PC booted right up. I am using it to post this.
I have over 50 PCs with windows 7 Professional loaded on them, and this is maddening. Waiting for the next shoe to drop.
 

My Computer My Computer

At a glance

Windows 7 Professional 32 bit fully updated3.0 Ghz AMD Athlon 64 X2 Dual Core4Gb installed, 3584 usableNvidia GeForce 7600GS
Computer Manufacturer/Model Number
DIY
OS
Windows 7 Professional 32 bit fully updated
CPU
3.0 Ghz AMD Athlon 64 X2 Dual Core
Motherboard
M2N-SLI Deluxe
Memory
4Gb installed, 3584 usable
Graphics Card(s)
Nvidia GeForce 7600GS
Sound Card
On Board HD audio
Monitor(s) Displays
Samsung SyncMaster 27.2"
Hard Drives
WD3200KS
WD500AVDS
PSU
Antec 500W
Case
Antec Sonata
Cooling
120MM case fan
I'd also run a few Startup Repairs to see if it finds anything.

If System Restore resolved this take a look at Updates being installed after that Restore Point which would be a prime suspect. Install them singly til you isolate the culprit, post it back here in our Updates forum or seek support via email on Windows Update website.

If not and you can boot work through the Troubleshooting Steps for Windows 7.

Otherwise the steps suggested for Troubleshooting Windows 7 Failure to Start
 
Mate follow Greg's instructions and just as a matter of interest have you got anything else except the mouse and keyboard plugged in when you power up?
 

My Computer My Computer

At a glance

Desk1 7 Home Prem / Desk2 10 Pro / Main lap A...Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i...Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop...Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
To all who assisted.
The culprit turned out to be a failing drive. I had the selection in the BIOS for checking hard drive health and it did. I just did not recognize it, and it was not the OS drive, but a second one. Never had this problem before.
Thanks to all who participated in helping out.
 

My Computer My Computer

At a glance

Windows 7 Professional 32 bit fully updated3.0 Ghz AMD Athlon 64 X2 Dual Core4Gb installed, 3584 usableNvidia GeForce 7600GS
Computer Manufacturer/Model Number
DIY
OS
Windows 7 Professional 32 bit fully updated
CPU
3.0 Ghz AMD Athlon 64 X2 Dual Core
Motherboard
M2N-SLI Deluxe
Memory
4Gb installed, 3584 usable
Graphics Card(s)
Nvidia GeForce 7600GS
Sound Card
On Board HD audio
Monitor(s) Displays
Samsung SyncMaster 27.2"
Hard Drives
WD3200KS
WD500AVDS
PSU
Antec 500W
Case
Antec Sonata
Cooling
120MM case fan
That is good news Jevernew and well done another little gremlin to be looked for with that issue:)
 

My Computer My Computer

At a glance

Desk1 7 Home Prem / Desk2 10 Pro / Main lap A...Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i...Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop...Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
Back
Top