Computer keeps freezing...

[Fin745]

This started when I applied two updates plus SP1. The computer now just freezes, the mouse keeps moving but everything else stops(Video,Audio etc..). I tried uninstalling SP1 but that didn't change anything and I looked for those two updates but the history shows 2/26/2011 as the installed date when I uninstalled SP1.

I tired a roll back, but that doesn't go back before I applied the two updates plus SP1 for some reason.

Any help? Thanks.
My computer is a Dell inspiron 580 Core i3-530
Windows 7 64 bit.

 

[Mashed1316]

Hello there, Fin!

Could you upload a screenshot of the Resource Monitor (resmon) in the CPU tab? Upload it via the paperclip on the comment box!

 

[Fin745]

Here you go. Thanks.

 

[Mashed1316]

I'm sorry, the pic is useful but could you upload another but sorted by CPU (descending) i forgot to tell you that

 

[Fin745]

Here you go

 

[Mashed1316]

Wow that's weird, you're not using you CPU at all, let me ask you.

Do you experience this lock ups while doing something? or just like that...

 

[Fin745]

Wow that's weird, you're not using you CPU at all, let me ask you.

Do you experience this lock ups while doing something? or just like that...

Nope, just watching my shows on WMC and or surfing the web nothing processor intensive.

 

[Mashed1316]

Have you tried a repair install?

http://www.sevenforums.com/tutorials/3413-repair-install.html

But before that, did you run a malware/virus scan to discard that? :huh:

 

[StalkeR]

Malwarebytes' Anti-Malware. Run a scan with Malwarebytes.
Also it will be good to fill out your System Specs.

 

[Fin745]

Have you tried a repair install?

http://www.sevenforums.com/tutorials/3413-repair-install.html

But before that, did you run a malware/virus scan to discard that? :huh:

I just ran a scan with Microsoft Security Essentials and it found nothing. The Repair install is something I might not want to do as it might affect the DRM on my WMC files(And make them not playable).

 

[Mashed1316]

Malwarebytes' anti-malware is a dedicated malware scan. probably the ones that MSE can't detect. so it's suggested for you to do it just to be sure that your PC is malware-free

 

[Fin745]

Malwarebytes' anti-malware is a dedicated malware scan. probably the ones that MSE can't detect. so it's suggested for you to do it just to be sure that your PC is malware-free

Same thing. No malware and still having the same problem.

 

[Fin745]

Have you tried a repair install?

http://www.sevenforums.com/tutorials/3413-repair-install.html

SO I just did the repair install and I'm still having the same issues. Any other pointers?

Thanks.

 

[Mashed1316]

IF the repair install can't solve it. the next step would be a clean install.

http://www.sevenforums.com/tutorials/91339-ssd-hdd-optimize-windows-reinstallation.html
http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

Since you have a Dell one with OEM Windows. you may have to activate your License by phone.

http://www.sevenforums.com/tutorials/18715-activate-windows-7-phone.html

 

[fbas]

are you getting "program not responding"?

lot of people having trouble with sata/ahci drives on windows 7, 64 bit.

while this isn't a FIX of the problem, I found disabling ahci in bios reduces the freezes. things still freeze when you do something that requires higher privileges (pretty much anything in control panel)

I suspect AHCI reads and operations require system privileges at some level. this is my theory for the issues I had found on my gf's family's computer. the thing that sucks is that it worked fine for 2 months (since xmas) and then became virtually unusable for anything including web browsing.

see this thread:

http://www.sevenforums.com/performance-maintenance/9412-windows-7-randomly-hangs-4.html

 

[Fin745]

I did the Clean repair yesterday and everything seems to be back to normal and working fine.

Thanks everyone for you're help.