Computer Locks up after 45m-90m forcing me to hardboot

[drmik3y]

I've been having this issue for months now. I haven't done anything about it because I haven't had any reason to use my laptop for more than 30 minutes here and there. I just got a night job though and am using my laptop a lot more.

No matter what I'm doing, watching movies, playing games, browsing the net, after anywhere from 45 to 90 minutes my computer will just kind of freeze up. I can still move my mouse pointer around but if I try clicking on anything I just get the waiting icon. I am sometimes able to switch between programs, but am unable to do anything in any of these programs.

When this happens I am forced to do a hardboot as I cannot shutdown normally. Windows 7 will load up and ask me to boot in safe mode. I've tried doing this to see if it works in safe mode but I get the same thing there. Normally I will just boot windows normally when asked and then repeat the process when it freezes.

I am including the diag zip files as instructed, hopefully someone here can help! Much appreciated!

 

[ICIT2LOL]

Hello and welcome drmik first up try these and delete any rubbish you find

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html< DO NOT runon a SSD

http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

download from bleeping computer

 

[drmik3y]

I ran the system file checker and it looks like some files were some corrupted files or something. I saved the CBS.log to a readable file which i've included. At the end it says that everything was fixed but when I had finished running in the command prompt it told me that not all files were able to be repaired. Should I just do a clean install of windows?

 

[Golden]

Try a Repair Install first:
http://www.sevenforums.com/tutorials/3413-repair-install.html

 

[ICIT2LOL]

As Golden says mate if it doesn't work and you have data backed up then this
http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

Make sure you have the activation code and the right version nothing marked old or with a capital "N"

 

[drmik3y]

I tried to do the repair install but it wouldn't complete. I then burned an install disc and did a clean install. Seems to still be having the same problem. After about an hour everything stops responding. I checked the event viewer and I"m still getting the same Critical error, Event ID 41, Kernel-Power. Any help is appreciated, thanks for your patience!

 

[ICIT2LOL]

Hmm about time to do these DRM

MEMTEST

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.htmlthis one you will need to make a bootable disk set the BIOSto optical (or USB if preferred) boot the machine and let it run for at LEAST 8passes unless the errors come up straight away. Takes fair time to complete andsome leave it running overnight.

Mate I know the PSU is new doesn'tmean it is good - sorry could have a dud there. Try this
PSU- Jump Start

for a reference
PowerSupply 101: A Reference Of Specifications - Power Supplies asyou will see there is a +/- 5% variance that can make all the difference so11.4v is way too low and 12.6v way too high.

Plus remember correct bolts do not mean correct current (amps - in turn watts)

and
Suppose you have tried reseating everything too??

SLOTCLEANING

Now as for the slots to clean them use astrip of old credit card about 1/2 inch wide nip the corners off one end - preferably round them off hold apiece of thin lint free cloth over the end dab on some form of alcohol - isopropyl alcohol (what we swab the skin with before an injection) is good and GENTLY swipe along the slots.

This can also be done for the GPU slot/s.
Plus if these do not come up with anything it might be time to test the hard drive too.
Depending on the brand that can be done with their test software and I think Seatools will do most anyway SeaTools for Windows | Seagate

To do a physical test on the disk itself you can use the surface test with Partition Wizard
Best Free Partition Manager Freeware and free partition magic for Windows 7, Windows 8, Windows Vista and Windows XP 32 bit & 64 bit. MiniTool Free Partition Manager Software Home Edition.

 

[drmik3y]

Memtest came back clean.

It's a laptop so it's just a battery and that seems to be working fine as far as I can tell. Charges up and everything and battery lasts about as long as it always has.

Seatools came back with everyting working fine

Partition Wizard said everything was fine.

Cleaned the slots but still having the same issue.

Since reinstalling Windows, I am getting an actual BSOD now. It's still freezing up around 45m-60m of use now. Sometimes when watching a movie it'll go up to 90m but that's usually max.

Would prefer not taking it in to someone to be repaired, but if all else fails I can always do that. As always, anymore help you can give is appreciated. Thanks guys!

 

[ICIT2LOL]

Well maybe it might be worth running Speccy to see what the temps are doing Speccy - Download and just how old is this machine DRM?

It might be worth running these again - I know tedious but am running out of ideas here if the memtest and other stuff didn't work ignore the previous red warning I put on my first post.

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html


Plus I think maybe the power adaptor may be failing does it get very hot - should be ok to handle although perhaps rather warm. If it is failing then does the screen dim before the BSOD as it is then running on battery and could be the battery is not up to the job.

 

[Britton30]

Try and vacuum or blow the dust build up on the vents on the laptop. If they are blocked a bit it can cause components overheating. Use it on a hard surface to get the max ventilation as well.

 

[drmik3y]

the laptop is only about two years old so maybe the battery is going. it's never hot though, warm yes, but never hot. i've never had problems with the battery on this machine but maybe that is the problem.

i'll run those tests again and see if i come up with anything.

really appreciate the help, even if i have to take it to someone at least i've tried everything myself first. thanks guys! i'll post again when the tests are finished.

 

[ICIT2LOL]

RM see this

CLEANING LAPTOPS

Whatyou can do is to check the air intake aperture and the "rad" and todo that shine a very bright light into the fan aperture and look through fromthe outlet grill
1. You will see if there is a lot of dust in the fan intake and fan blades and2. you will see if the "rad" is blocked in any way when you lookthrough from the outside.

Now to clean you can blow the dust out using compressed air but first make sure youinsert something into the fan blades before you do - to stop the fan fromspinningas spinning the fan with air will cause it to spin at muchhigher revs than it was designed for and can wreck the bearing.
The rad you can use those chenille wire play things to very gently clean therad from outside the machine and again blow the dust out. It is fiddly buteffective.

 

[Britton30]

I would strongly advise against sticking a wire into a laptop. Touching something or making two things connect through the wire can destroy the whole thing.

There are plastic tooth picks and skewers that could do the job.

 

[ICIT2LOL]

I would strongly advise against sticking a wire into a laptop. Touching something or making two things connect through the wire can destroy the whole thing.

There are plastic tooth picks and skewers that could do the job.

Yep I know what you mean B but the chenille are not really that bare and there are no electrical contacts inside that aperture which is basically a plastic "pan". There is no danger of the cleaners getting into the workings of the laptop unless of course oner shoved more than half a metre of it in the resistance to clean is around half to three quarters of an inch, and that is how far one should go only. The problem with using anything stiffer risks bending those "rad" fins.
The thing is that blowing air from inside the fan aperture is usually sufficient to blow the crud through the rad fins the chinelle is really just to loosen it