Computer randomly shut down, and now won't reboot

[georgeisabamf]

So I have owned an HP laptop for a little over a year now, and it has never given me problems, until yesterday. I use the laptop for mostly searching the internet, and editing/storing photos. I went on my computer this morning, and it worked fine, but when I came home a few hours later to use it, it gave me problems. I tried to load a website and bam! it starts shutting down. I figured an update was going on, or something of that nature, but when trying to reboot, it goes to a blue screen with text on it, and then the computer suggests that I use the "startup repair" feature.

So, to make a long story short, I ran the startup repair, and it has been running for about 24 hours now, without a single sign of anything. It hasn't rebooted, or popped up any other screens.

My question is, what can I do to figure out how to resolve this issue? I don't care if any part in the computer happened to die, except my hard drive. I am a photographer, and literally had my first external HD die on me 3 days ago. I haven't purchased a new one since, and would hate to lose all the photos I have on this HD.

Sorry if this is vague, I will provide any other details needed upon request.

 

[Northernsoul55]

Hi,

Are you able to boot into :ar: Advanced Boot Options?

If so please choose " Last known Good Configuration"

If that does not work, try booting into :ar: Safe-mode

Once in Safe-mode Navigate to:

C:\Windows\minidump and upload the logs.

If you are able to get into safe-mode, I would suggest uninstalling Norton, as it is well known for BSOD issues:

:ar: https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

As an alternative please install:

:ar: Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

   Note

Once downloaded, update and run a full system scan

Cheers

Dave