Solved Computer Reboots from bug check 0x0000009f

[Vonnegut]

Can anyone tell me what driver is causing this, I have tried deleting all USB drivers including hidden ones and reinstalling them automatically and this hasn't been resolved. Out of Ideas and getting frustrated! Please help!

 

[koolkat77]

Welcome to SevenForums.

Start Menu\Programs\Pitney Bowes	Public:Start Menu\Programs\Pitney Bowes	Public
Start Menu\Programs\Pitney Bowes\PC Meter Connect	Public:Start Menu\Programs\Pitney Bowes\PC Meter Connect	Public

It looks like the above software is the cause of the BSOD.

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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8006e0a060, fffff80000b9c3d8, fffffa800b6fec10}

Probably caused by : usbhub.sys

Followup: MachineOwner
---------

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8006e0a060, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800b6fec10, The blocked IRP

Debugging Details:
------------------
DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  usbhub.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c0c15

MODULE_NAME: usbhub

FAULTING_MODULE: fffff88004638000 usbhub

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

STACK_TEXT:  
fffff800`00b9c388 fffff800`02ef56d2 : 00000000`0000009f 00000000`00000003 fffffa80`06e0a060 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`02e95c3c : fffff800`00b9c4d8 fffff800`00b9c4d8 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33ac0
fffff800`00b9c430 fffff800`02e95ad6 : fffff800`03032f20 00000000`00674d0c 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`02e959be : 000000f5`e56ff93a fffff800`00b9cb18 00000000`00674d0c fffff800`03000408 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`02e957a7 : 0000004f`108a99c2 0000004f`00674d0c 0000004f`108a998f 00000000`0000000c : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`02e82cca : fffff800`02ffde80 fffff800`0300bcc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_DM150Drv_IMAGE_usbhub.sys

BUCKET_ID:  X64_0x9F_3_DM150Drv_IMAGE_usbhub.sys

Followup: MachineOwner
---------

			Args: 00000000 00000000 00000000 00000000
>[ 16, 3]   0 e1 fffffa8007826060 00000000 00000000-00000000    pending
	      Unable to load image \SystemRoot\system32\DRIVERS\DM150Drv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for DM150Drv.sys
*** ERROR: Module load completed but symbols could not be loaded for DM150Drv.sys
 \Driver\DM150Drv
			Args: 00015500 00000001 00000004 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa80075340d0    

			Args: 00000000 00000000 00000000 00000000

I'd recommend updating its drivers. And if updating does not solve the issue, please remove the software and delete all its drivers.

lmvm DM150Drv
start             end                 module name
fffff880`0662b000 fffff880`0662f780   DM150Drv T (no symbols)           
    Loaded symbol image file: DM150Drv.sys
    Image path: \SystemRoot\system32\DRIVERS\DM150Drv.sys
    Image name: DM150Drv.sys
    Timestamp:        Sun Jul 04 09:29:20 2010 (4C300010)
    CheckSum:         0001458A
    ImageSize:        00004780
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Description: Driver Reference Table - DM150Drv.sys
Source: Driver Reference Table

Avg is not the best security software, please uninstall it.

• AVG | Download tools and utilities

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

• Microsoft Security Essentials - Free Antivirus for Windows
  • Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
    • http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html
    • How to Scan Your Computer With Multiple Antivirus Programs - How-To Geek

   Warning

:ar: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

1. Click on User CP on the top right of this page
2. Click on Edit System Spec
3. Fill in your computer specs

http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html​

Perform a System File Check:

1. Click on the start rb:
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Disk Check on your hard drive for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Let us know the results and further BSOD reports.

 

[Vonnegut]

Thank you for the help and advice! I have been searching high and low for a different driver from pitney bowes for the postage meter but can only seem to find the one that they claim is compatible with Windows 7 X64. I have uninstalled the driver and had windows automatically look for a new driver, but it only reinstalled the driver that was already there before. So, I have disabled the driver and I will wait to see if that resolves the problem.

I have also taken your advice on the anti-virus software and thank you for the recommendations!

I do a check disk about once every 2 months and I am putting off the system file check because I don't want to lose my themes right now...

I'll re-post when I am sure that pesky driver from pitney bowes was in fact the problem and thank you again for all the help!

 

[koolkat77]

You're welcome. Will wait for an update

 

[koolkat77]

How are things?