Computer restarts on shutdown

[brotherjoseph]

Hello, my computer restarts a few seconds after I power it off... I would really appreciate some insight as to how to stop this. I have attached the sf_diagnostic_tool_output.zip file.

Specs:
Windows 7 Home Premium x64
Intel Core i7 920
Gigabyte EX58-UD3R Motherboard
2 x 30GB OCZ Vertex SSD's in raid 0
3 x 2GB CORSAIR XMS3 DD3 1600

Thanks

 

[Loki]

If you click on the Start Button: Right Click the Shut Down button: Select Properties: In the Power button action: Shutdown

 

[richc46]

Welcome to the Forum.

Go to search type the words event viewer and then check the event viewer for errors at the time of the problem. Keep us posted

 

[brotherjoseph]

richc46, there are no errors or warnings listed in the viewer near the shutdown/restart glitch time. The only thing that shows up as an information level event was "WLAN AutoConfig service has successfully started". I don't think this is the cause because I then set that service to manual start and the issue remains (also there is no wireless hardware on this machine). I also used the device manager to turn off the networking card's ability to wake the computer, as well as a few other devices, with no luck.

Loki, thanks for the suggestion but that is definitely not the problem.

 

[richc46]

Run your antivius scan and download and run malwarebytes.
http://www.malwarebytes.org/mbam.php

Then read and try this
WikiAnswers - Why would your computer automatically restart after being turned off

 

[arkhi]

It has to be a Stop error (AKA Blue Sceen of Death) during shutdown. Try disabling automatic restart by following:

1. Right clicking Computer, then selecting properties.
2. Going to the advance tab and then click Settings under Startup and Recovery (third option)
3. Uncheck Automatically Restart

Shutdown again. Post results. Thanks.

 

[brotherjoseph]

I have run a virus scan and the malware tool with nothing detected. I tried changing the registry value for PowerdownAfterShutdown to 1 with no luck. Also, disabled restart on recovery in system settings, no result.

Here is how the issue first started, taken from my previous thread that withered into obscurity: http://www.sevenforums.com/crashes-debugging/75480-computer-restarts-few-seconds-after-shutdown.html

Disabling sleep, hybrid sleep and hibernation has resulted in the computer restarting a few seconds after Shutdown. Previously, sleep worked correctly until the computer was revived, at which time there would be black screen, fans full blast and no POST. Hold power button to power off, then powering on would resume from sleep as normal. If hibernation was allowed, the computer would not properly detect my raid0 boot drive and another hard restart was required.

Thank to any/all for the help

 

[Lordbob75]

Wait, disabled sleep and hibernation?

Try enabling those again (leave hybrid disabled) and just use shutdown and see what happens.

~Lordbob

 

[brotherjoseph]

I reset the sleep settings to defaults and tried sleep and shutdown with both hybrid sleep enabled and disabled. Same result: sleep works until wake, where there is a black screen, fans and no post. Shutdown still results in restart within a few seconds.

When hybrid sleep is enabled, the hard restart restores the os session, when it's disabled it's treated like a system crash, as expected for this situation.

I have a suspicion this behavior is related to the ssd raid configuration, powered by the intel x58 express chip, though I am not sure why.. it is the only deviation to an otherwise standard build.

 

[Lordbob75]

I reset the sleep settings to defaults and tried sleep and shutdown with both hybrid sleep enabled and disabled. Same result: sleep works until wake, where there is a black screen, fans and no post. Shutdown still results in restart within a few seconds.

When hybrid sleep is enabled, the hard restart restores the os session, when it's disabled it's treated like a system crash, as expected for this situation.

I have a suspicion this behavior is related to the ssd raid configuration, powered by the intel x58 express chip, though I am not sure why.. it is the only deviation to an otherwise standard build.

You may have to try disabling that, etc to see if it can work.

~Lordbob

 

[FLAGSHiP]

Hi, exact same problem here. Any solutions so far? With WinXP 32 everything was fine. System is 100% clean. Problems started right after installing Windows 7.

OS Win7 x64 Ultimate
CPU Intel Q6600 @ 2.4ghz
Motherboard GigaByte GA-EP35C-DS3R (BIOS rev. 4)
Memory 2x OCZ DIMM 4 GB DDR2-800 Kit (2x4GB kit, 8GB)
Graphics Card(s) ATI Radeon HD 3870X2
Sound Card Creative X-Fi Player Monitor(s)
Displays 3x Samsung SyncMaster 913N @ Matrox Tripplehead2Go + 40" Samsung UE40C6000
Screen Resolution 3840x1024 + 1920x1080
Hard Drives 1x 120GB SSD OCZ Vertex 2 (Systemdisk) @ Mainboard, 2x 200GB IDE @ PCI-IDE Interface (Siliconimage 0680), 2x 500GB Seagate SATA @ Mainboard
PSU Chieftec CFT-500A
Case Chieftec Mesh
Cooling Thermalright Ultra-120 eXtreme + Scythe SFlex 1200rpm

 

[Psilo619]

I also have the same problem. Brand new system. I do notice that the three of us have OCZ SSD, GigaByte mobo and win 7 64bit....
Has there been any resolution?

OS Windows 7 x64 Pro
CPU Intel i5 2500k @ 3.3ghz
Motherboard GIGABYTE GA-P67A-UD4-B3
Memory G.SKILL Ripjaws Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 1600
Graphics Card MSI N460GTX CYCLONE 1GD5/OC GeForce GTX 460 (Fermi) 1GB
Hard Drive OCZ Vertex 2 OCZSSD2-2VTXE60G 2.5" 60GB SATA II
PSU SeaSonic X750 Gold
Case Rosewill ARMOR Gaming ATX Mid Tower
Cooling COOLER MASTER Hyper 212 Plus

 

[brotherjoseph]

Resolved!

Yes, I saw someone with the same problem report it was a motherboard defect. I sent my motherboard back to Gigabyte for repair and now it is fixed. They didn't report what the problem was or how it was fixed, but I got the same motherboard back, though much cleaned up; it's possible they replaced some ICs.

I am now running the same configuration with no issues:
Windows 7 Home Premium x64
Intel Core i7 920
Gigabyte EX58-UD3R Motherboard
2 x 30GB OCZ Vertex SSD's in raid 0
3 x 2GB CORSAIR XMS3 DD3 1600

 

[GreatBear]

I had this problem and it wasn't computer related! While many are prone to delve into the inner workings of their computers, the problem sometimes lies outside.


My Sleep function used to work perfectly but then suddenly failed to put the computer to sleep. It did go into sleep mode but within a second it would wake and continue. After checking through all the computer options, everything seemed to be in order, so I began to wonder what else I'd done just prior to the problem occurring. The only thing electrical that had been done within the last hour was to plug in a mains adaptor for an electric fence. This shouldn't affect the computer, however, switching off this adapter allowed the computer to work normally, and the sleep function worked exactly as before.



The problem seemed to be transients (or spikes) induced into the house wiring. Lots of things do this, particularly things with large electric motors in them or inductive loads e.g. Fridges, freezers, washing machines, power tools, vacuum cleaners and especially fluorescent lamps and lighting.



Solution: If you do find your computer awaking at odd times, (and the network card has the Magic" packet disabled), check to see what is switching on or off at that moment. Maybe someone switched a fluorescent light on (or off), or the washing machine just started… If the problem is such transients, there are two easy solutions.

One is to buy a mains filter - many of the more specialised extension leads have them built in but they do cost money. The other solution is to take your power from another power point ideally much further away from whatever device is causing the problem.

 

[tom8]

computer restarts after shutdown

I had this problem, Dell laptop. I have System mechanic professional premium, so I called them and turned my computer over to them remotely to fix the problem. They called me back about a hour and a half later and said that they could not help me that I had a hardware problem. So I turned the laptop upside down and there is a cover that looks to be about 5" x 5" square held in place with one screw. I removed this cover and it looks like this is where the RAM is located, so I just pressed on them a little and kind of wiggled them to be sure that they were seated good and then blew it out and replaced cover, turned it over and started up the computer then clicked on the internet to be sure it was working. Then clicked off internet and shut down computer in normal mode and it did not restart on its on. It has been a couple of days now is still doing fine. Just thought I would mention this as it worked for me.