Computer reverts to desktop screen every 15 minutes

[Randomrage]

Hey,

I've had this computer for about 5 years, and over the past two years I have been having a problem. The computer goes back to the desktop every 15 minutes, though the programs continue running. This used to come with a message that my copy of windows was not genuine- but it came with computer as I bought it. I think this is probably some automatic update or something, but I haven't found out how to turn it off.

Any help would be much appreciated.

 

[torchwood]

Hi Randomrage,

If its a black background, not your normal one, its a side effect of the Non-genuine issue.
MS DO THIS ON PURPOSE.

run the Mgadiag tool, from here, post the results
Windows Genuine and Activation Issue Posting Instructions

Roy

 

[Randomrage]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
Windows Product ID: 00359-112-0000007-85142
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {C4578F05-53DE-4487-9304-8F7E3543A7A9}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr_escrow.181110-1429
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C4578F05-53DE-4487-9304-8F7E3543A7A9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85142</PID><PIDType>5</PIDType><SID>S-1-5-21-2420100274-3906546035-441868969</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.70D</Version><SMBIOSVersion major="2" minor="7"/><Date>20130311000000.000000+000</Date></BIOS><HWID>F8463407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-112-000000-00-1033-7601.0000-1522015
Installation ID: 021844148911659821109415584522087531970130737400057270
Processor Certificate URL: [url=http://go.microsoft.com/fwlink/?LinkID=88338]SpcService Web Service[/url]
Machine Certificate URL: [url=http://go.microsoft.com/fwlink/?LinkID=88339]RacService Web Service[/url]
Use License URL: [url=http://go.microsoft.com/fwlink/?LinkID=88341]UseLicenseService Web Service[/url]
Product Key Certificate URL: [url=http://go.microsoft.com/fwlink/?LinkID=88340]PkcService Web Service[/url]
Partial Product Key: XM76F
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 3
Trusted time: 12/4/2018 7:37:20 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C532
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:28:2018 00:32
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAQACAAAAAwABAAEAln0mUfxV6O3ao6KDsvue1Jr5yWXYDn+ZlmM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  FPDT			ALASKA		A M I
  SSDT			Intel_		AoacTabl
  AAFT			ALASKA		OEMAAFT 
  SSDT			Intel_		AoacTabl
  SSDT			Intel_		AoacTabl
  ASF!			INTEL 		 HCG
  BGRT			ALASKA		A M I

 

[torchwood]

Hi RandomRage,

Looks like MS has blocked your key, see the later part of the report

Windows Activation Technologies-->
HrOnline: 0xC004C532

I suspect its an MSDN key, these are not for resale usage.

the key ending XM76F showing at the top of the report is the default and can never be activated, it will not be the key used to originally activate the OS.

Is there a COA sticker on the comp??
If so and its for W7 Home Premium AND the same manufacturer as your machine try it.

OR
when you bought it did it come with installation/repair discs - is there a code on the packaging.

Roy

 

[wither 2]

For information- Is it okay to leave posts up which provide the computer key? If it were a valid key I would want to delete the attachment.

 

[torchwood]

Hi @wither 2,

The information provided by the tool NEVER includes the complete code
You are correct the COMPLETE code should not be placed anywhere on the web.
There are exceptions -
the OEM base code that is installed during manufacture
Default product keys
(and these are all over the Net)

Roy

if you havn,t used your COA key yours is
74T2M-DKDBC-788W3-H689G-6P6GT

 

[Randomrage]

Hey torchwood,

I tried the COA on the stamp outside the computer when prompted to activate online, but it gave me this Error Code: 0x8004FE34.

In any case, thank you for the help so far.

 

[Randomrage]

Oh, I forgot to mention. Could this problem stem from rebooting the computer and giving the user a different name? Is doesn't seem to make sense that the key would only work for the computer as is. Perhaps the Windows key was only good for a few years, but nowhere in the product information does it say that.

 

[lehnerus2000]

I once had an issue where one of the Windows services crashed and after rebooting I got the non-genuine warning.
However in my case it fixed itself after another reboot.