Solved Computer will not restart after win update

[Nelson35]

After winupdate completes and tries to restart the computer, it will log off and the screen will go black but the fan and lights stay on until I finally held the power button to shut it down. When I powered it back up it came on normally and the update finished without a problem. I've included the dm log. Also when ever I have windows media player open the computer will not go into sleep mode. I not sure if the two probs are connected. Thanks

 

[Snick]

Did you try to uninstall the Win Update that you believe is causing your problem?
start orb, type cmd
right click cmd, choose run as administrator
at the prompt > enter
wusa /uninstall /KB:number goes here
yes, you need the : between KB and #

 

[Nelson35]

Did you try to uninstall the Win Update that you believe is causing your problem?
start orb, type cmd
right click cmd, choose run as administrator
at the prompt > enter
wusa /uninstall /KB:number goes here
yes, you need the : between KB and #

It had been doing this before this particular update. I'm trying to remember exactly when it started.

 

[DavidE]

Also when ever I have windows media player open the computer will not go into sleep mode.

Check your power options settings.

 

[Snick]

Check for system file corruption
at CMD type
sfc /scannow

If you have files that sfc /scannow cannot repair,
Download and Run SURT Tool
Logs located at:
C:\Windows\Logs\CBS
attach CheckSUR.log