Solved Computer wont let me use USB headset as Default Audio device

[Humerus]

The "Set as Default Audio Device" button is grayed out. I'm not able to update the drivers either. The headset will still appear in skype and all, but wont let me use it.

It did this with my previous headset too, but I took that as my old headset as breaking and bought this new pair.

 

[ICIT2LOL]

Hiyya Humerus mate where are you trying to set the phones as the default device?? and can you confirm you have a dedicated sound card in that machine if so can you give us the make and model of it and just what are the jacks for it??

 

[Humerus]

Where on my pc? A USB port that goes directly to what I assume is my motherboard. Im fairly certain that I don't have a dedicated sound card, this pc was made for office use.

If you mean where in my computer, the Manage Audio Devices area.

 

[ICIT2LOL]

I cannot understand what that part in your specs quotes an AMD sound device - if you look at the back of the machine are there two green sockets for a sound system?? The board will have one in the back panel and if there is another green socket lower down then that will be a sound card. If indeed there is a sound card then it will automatically shut off the motherboard back panel socket - you cannot use both at the same time. sO if you wnat to use the motherbaord sound output then you would have to remove the sound card.

In the pic (just for an example) you can see the mobo green audio outlet an like I say if there is another oe like that somewhere on the back of the machine it means there is a sound card. A pic of the back of your machine would be really handy.

Also can you look in the Device Manager and see if any audio card is installed please.

 

[townsbg]

USB headphones require their own drivers. Have you tried downloading the drivers from the manufacturer's website? Have you followed the setup instructions?

 

[ICIT2LOL]

USB headphones require their own drivers. Have you tried downloading the drivers from the manufacturer's website? Have you followed the setup instructions?

Hmm hadn't thought of that one mate mind you I am still curious to know what audio set up there is in that machine eh??

 

[Humerus]

A picture of my the back of my pc, in and out




Wow, very sorry for the awful orientation.

 

[Humerus]

Under Sound and Video in device manager, it says "Realtek High Definition Audio" Which seems kind of vague.

The instructions that came with the headset just shows a diagram of what-to-plug-into-what and then to set the default playback to the headset in 11 different languages. But I'll look for some driver updates on their website

 

[ICIT2LOL]

Ok mate well from the pics there has been some cards of some wort inserted at some stage you can see the gaps in the back of the case where the outputs would have been.

Now the Realtek would be the motherboard device and we need the driver for it but I cannot find any links for that board what we need to do is find the Realtek device model and I am not quite sure how we are going to do that apart form running some other software that I will have to get when I get back to my Windows machine I shouldn't be long.

- I am currently on one of my Linux machines - sorry but if I could have accessed the motherboard site it would have been ok but I cannot.

 

[Humerus]

No worrys pal, you're going out of you're way to help my dumb ass.

I can't seem to find any drivers for my headset. Its a HyperX Cloud 2. Their website isn't much help either

 

[Barman58]

Manual does not mention Drivers

https://images-eu.ssl-images-amazon.com/images/I/91DYOejiPMS.pdf

looks like it could just be a standard convertor using software assumed to be present in PC, does this headset support Windows 7?
There have been some advances in USB technology since the release of Windows 7 - which may be a cause of your issue - Not likely but possible

PDF Manual linked to appears to show Windows 7 dialogue boxes so should be OK

Are your USB ports working Correctly? - plug in other devices to test

Have you tried plugging into the green speaker out socket? - Is this active and working? - If you use this method you should not need to change the output from standard but will not get the fancy artificial sound modes

 

[Humerus]

Yes, they do support windows 7. My ports are working normally, I have plugged my keyboard and mouse plugged in via usb.
the green socket does work; It gives my monitor its sound

 

[Barman58]

Try disconnecting the monitor connector from the Green socket and plug in the headset directly, (this will probably not be 100% compatible PCs have separate MIC & Headphone Jacks Your Headset has a dual purpose Jack for Mic and Sound so will be longer than standard but should give some sound out in one or the other speakers - If you get something that it could be a fault with the adaptor (could also plug headset into a smartphone to test as these have the correct socket)

If you do not see an additional option in the control panel sound applet when you plug in the box to the USB then you could have a faulty box

Check the exact instructions in the PDF in the Link I provided or direct one below

View attachment 91DYOejiPMS.pdf

 

[ICIT2LOL]

Ok mate now to find that Realtek device please read this and follow
Using HW Info
PART A:
You can test the volts on the PSU with HW Info https://www.hwinfo.com/download.php < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic. In my pic the section (Nuvoton) with VBATT as a dead give away you are in the section for the rail voltages. There are other section titles and one that pops up often is ITE (sometimes the usual one for Gigabyte boards)
Now the voltage on the different rails have to be within 5% =+/- of what is required or the machine will not work properly if at all.
Limits +/- (minimum - correct - maximum)
12v1 = 11.4 - 12 - 12.6v
12v2 = 11.4 - 12- 12.6v
5v = 4.75 – 5 - 5.25v
3.3v = 3.135 – 3 – 3.465v
-12v = -10.80 - -12 - -13.20v
+5VSB = 4.75 – 5 - 5.25v
The Power good signal voltage at pin 8 on the 24 pin plug (grey cable) should be the same as the 5v rail reading/s
See this for the rail voltage info
http://www.tomshardware.com/reviews/power-supply-specifications-atx-reference,3061.html (Section 2.)
The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
FOR OTHER COMPONENTS
PART B:
Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device. See pic for example.



Sorry about the font something has not gone quite right but follow PART B: and open up see my pic for what you are looking for

In my pic is the device in this machine we need to get the details of the device in yours

 

[Layback Bear]

Folks, this might be helpful. Basic specs of the motherboard.

Dell 0GY6Y8 Specs

Jack

 

[ICIT2LOL]

Good find j=Jck I just want to see the Realtek model to move on that driver and the HW Info should show that up as in my pic.

 

[Humerus]

Okay Barman, the green socket works just fine. Plugged my headset in and the audio came in clear, mic didn't work (obviously)

Australia I have no idea how to do part A, but I did find the screen you pointed out here:

 

[townsbg]

USB headphones create their own "card" and therefore require their own drivers. It is completely different from an onboard card. It literally adds another device to the system. To the OP have you tried the headphones in another computer? What is the name and model number of the headphones?

 

[looked]

Yes OP you most probably need to download dedicated drivers, what is the headphones brand and model?

 

[rvcjew]

OP already stated they have a Cloud 2 and it uses an on-board dac. This firmware update is for PS4 compatibility but perhaps update it anyway to make sure you have not missed another crucial one.

HSCP Firmware update | HyperX (Make sure you do really have a Cloud 2 before installing that, KHX-HSCP-xx)