Computer won't start after restore of factory settings

[mosorno5]

Hello,

Thank you ahead of time, I have had problems with my computer that techs don't seem to be able to resolve, my computer had a virus one that redirects you to other pages from Google, one day I'm working on it and it just crashed, the computer would get a blue screen at the Login in all other than Safe mode (without network) I did a System Restore to a past date and I was able to get it working with Safe Mode and Safe Mode with Network, but Normal Mode would not work (I had no internet).

I hired an IT that remotely removed the virus, after that the computer will not pass the black screen with windows logo it just shuts down and restart, I did a system restore with the factory image, but it does the same thing.

Please help, Thank you so much!

 

[Bill2]

Run startup repair.

http://www.sevenforums.com/tutorials/681-startup-repair.html

 

[mosorno5]

That is the first thing I tried, it says system repair can't fix the problem

 

[Bill2]

Try running system repair from the win7 install dvd. You need to run it 3-4 times.

If that doesnt help, run a sfc scan, again 3-4 times.

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[Solarstarshines]

just put the win7 disc in and chose repair win 7 option

 

[mosorno5]

Try running system repair from the win7 install dvd. You need to run it 3-4 times.

If that doesnt help, run a sfc scan, again 3-4 times.

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

I have done both, the system repair I have def run 4 times at least, I have done sfc scan, but I don't think I have done it multiple times.

Will try and let u know.

 

[mosorno5]

just put the win7 disc in and chose repair win 7 option

I have windows 7 home edition in disc, but since I my dell PC did not come with one and it is Windows 7 home premium, it says that the disc does not match the Windows version, doesn't the image from the factory re-install windows and erase everything?

Thank you for the help

 

[Jacee]

You can rescue your Windows OS making and using a Linux-based CD with tools for Windows and Linux repairs SystemRescueCd