Computer's properties window disapears

[Britton30]

On the laptop, mine has lights that show there's power in the battery.

 

[Slartybart]

Let's wait to determine any anomolous conditions until the machine is clean.

Having said that, after the Recovery to Factory condion is complete, do not install any software other than a good run-time AV package. You'll get lots of opinions on what constitutes "good A/V pkgs" but I think there's a concensus on the top few free versions.

Microsoft Essentials Security
Avast
AVG

I use Avast, others use MSE or AVG. Pick one, install it and run a full scan of your system.

Then bring Windows up-to-date.
There is a hotfix rollup that will cut down on the number of Windows Updates.
Update for Windows 7 for x64-based Systems (KB2775511)
Manually run Windows Update (WU) check for updates until the offerings are exhauasted (~150)
I hide (right click / hide) all Silverlight (5) and Bing (3) offers since I don't use either.
If WU wants to reboot, do it

Then we can see how the machine operates for a while before installing anything non-essential.

 

[trexiic]

I used Avira (my father and my brother too, they didn't have any problem), is it good? Because I'm already used to it. But if I need to change, I will.



"There is a hotfix rollup that will cut down on the number of Windows Updates."
I don't understand that part. And the link after (if it is a link?) doesn't work.

I'm gonna do all that tomorow morning, now I will backup my data.

 

[Britton30]

Avira is "OK", MS Security Essentials come in last place on protection. I think Avast is the best choice from Bill's list.

There are online scanners to, I like this one, it seems to do a fairly good scan.
Free Virus Scan | Online Virus Scanner from ESET

 

[trexiic]

Then I will go with avast

 

[Slartybart]

If you have a paid version of Avira and you're familiar with it - use that it's fine.

I used Avira (my father and my brother too, they didn't have any problem), is it good? Because I'm already used to it. But if I need to change, I will.

---

edit: MS stated that it wouldn't release another SP for Win7 so they called it a rollup. Same thing basically, a collection of updates in one install package.

Sorry about that - MS update Catalog uses javascript to reference items. It will ask you to install an activeX control - go ahead and do it. Select the 64 bit Win7 version in the table
:ar: Update for Windows 7 for x64-based Systems (KB2775511)
Microsoft Update Catalog

This update is available from the Microsoft Update Catalog
. Type 2775511 in the search field that is located in the upper-right corner of the catalog webpage.

"There is a hotfix rollup that will cut down on the number of Windows Updates."
I don't understand that part. And the link after (if it is a link?) doesn't work.

I'm gonna do all that tomorow morning, now I will backup my data.

 

[trexiic]

I did a clean re install in English (so if I have another problem with my computer, it will be easier). After installing all the drivers, everything is all right... almost everything...
The battery problem is still there, I hope it is not a hardware problem. If I hover over the battery icon on the bottom right of the screen, it tells me: "79% available (plugged in, not charging)".
If I disconnect my computer, it shuts down automatically. My computer is one or two years old, but one two days ago the battery was still lasting about 2h-3h depending if I'm playing or not.

 

[Britton30]

Will it power up without the charger attached?

 

[Slartybart]

There are two possibilities, the battery or the power block.

Some manufacturers also have a "battery save" option where the battery only charges to 80% to extend the life of the battery. See: http://www.samsung.com/us/article/tips--tricks-extending-notebook-battery-life

If that doesn't help, you could try another power block - see if the battery charges with that one.

   Warning

The power blocks have to match (plug and ratings)
Using a mismatch could fry your machine

Older batteries might be helped by "reconditioning", but most modern batteries are NOT benefited by this.

   Warning

This procedure might leave you with an empty battery.

There might be a utility from Samsung to do this, but the manual procedure is as follows:
run on batteries ONLY until the system shuts down in the power plan
attach the AC power, but do not boot
let the battery charge overnight without a load
boot after overnight recharge

 

[trexiic]

My laptop won't boot without the battery.
My father also have a laptop, but even if the power block fits, he won't want to let me try, every time I have a problem with my computer, he says: That's your problem, not mine... (that's why I went to this forum)

"run on batteries ONLY until the system shuts down in the power plan" I can't run on battery without the power block.

"let the battery charge overnight without a load" It was plug all the night, but even with that, my laptop is still telling my: "77%"

 

[Britton30]

It would seem you have a bad battery that is not charged if it won't boot with battery only.
Try another charger ONLY if from the same model laptop.

 

[trexiic]

I don't know anyone with the same laptop as me...
If it tells me "77%", how can the battery be completely uncharged?

 

[Britton30]

The "77% charged" only appears when plugged to the charger, is this correct? My hunch, and it's just a hunch, is that figure comes from the adapter and not the battery, since it also says "not charging".

Batteries can die at any time and having them plugged to the adapter all the time, or a lot, can make it go bad faster.

 

[Slartybart]

The laptop did boot on batteriy only at one time - correct?

My laptop won't boot without the battery.
.....
I can't run on battery without the power block.

I agree Gary and thanks for the emphasis on the power block (charger).

It would seem you have a bad battery that is not charged if it won't boot with battery only.
Try another charger ONLY if from the same model laptop.

 

[trexiic]

My battery was good (I could boot only on it, it was lasting 2h+, etc) until 2 days ago, when suddenly, if I unplug the laptop, it closes, and it won't boot only on the battery anymore.

 

[Slartybart]

Ok, thanks. I want to take a step back for a moment.

The battery could in fact be bad and it is unfortunate that it manifested now. Two hours is fairly short for a charge to last, so the battery might have been degrading before - it just showed up at this point.

Yhe malware logs you sent me and posted showed a few difficult to remove items. What I suggested and you decided was best was to do a Samsung recovery install - restore to Factory condition.

We're good up to this point, but.... In post# 52 I recommended the Diskpart Clean command prior to reinstalling and reiterated that in post #54.

Was Diskpart clean done or was it not understood (it happens... Clean install & Diskpart clean command).

I'm asking because if it was NOT done, then there might stilll be malware on your system.

If it was done, then therre was nowhere for any malware to hide and the probablity of a bad battery increases.

 

[trexiic]

Oh no, I thought it was part of the "if no", and I followed the "if yes". But I don't think the virus is there anymore, because I can right click properties, I can run games and apps I wasn't able before, etc...
It is probably a bad battery, because I just tried this:
I started my computer, and when I was a the "samsung logo" screen (before windows starts), I unplug it, and it shuts down...

 

[Slartybart]

You're right I wasn't clear on the YES /NO steps - at least not until post 54

Viruses can exhibit different behaviors, and different viruses affect various operations.

You might want to run through these for ease of mind.



On Demand scans

• Kaspersky TDSSKiller Anti-Rootkit: Direct download (run, save or cancel)
  :info: Detailed information
  .
• ESET: Online Scanner
  :info: Overview | Help
  .
• Malwarebytes' (Mbam)
  :warn: When installing Malwarebytes, do NOT elect the free trial of the full version; you only want the free version.
  
  
• AdwCleaner
  
     Note

  The default save location is your Downloads folder.
  AdwCleaner is a standalone executable, there is nothing to install
  The screen I posted is the previous version - I just haven't updated the image
  
  
  How to use AdwCleaner version 3.x
  Utiliser AdwCleaner version 3.x

 

[trexiic]

I'll try these scans once I'll find a solution for this problem: http://www.sevenforums.com/general-...lash-drive-can-t-read-urgent.html#post2647244 which is more urgent for now.