Connected to Wireless Network, But No Internet Access

[solliu]

Hi,

As said, I am connected to my Wireless Network but have no Internet access. So far I have looked through the forums and done the following:

- unticked the ipv6 box
- pulled any Firewalls down
- disabled and re-enabled my network adaptors
- tried the ipconfig/release and renew
- left my IP Address detection to Automatic. This is because when I tried looking up my DNS on my desktop, it was not in my Ipconfig page so I didn't know what to fill in on my laptop. So when I filled in my IP address manually, there was no DNS to fill in and this didn't work.
- disabled Bonjour
- tried flushdns
- According to the laptop my network adapter drivers are up to date. There are two listed:
Atheros AR8131 PCI-E Gigabit Ethernet Controller and
Intel(R) Wifi Link 5100 AGN

I have not tried uninstalling these as I am concerned about doing damage to the laptop and I am not sure which I should uninstall. My sincere apologies - I am not very good at IT! I would really appreciate any help you guys could give.

I haven't made a screenshot of my ipconfig/all yet but my IP address is:
169.254.xxx.xx
and my subnet mask is:
255.255.0.0

The Default Gateway field is empty.

I know that this means that my laptop isn't receiving the signal from the router but all the other computers in the house are running fine, with no problems from the signal. I have also restarted the router a few times.

Any help is greatly appreciated! I upgraded from Vista.

 

[chev65]

You may have the MAC address clone problem that everyone seems to be getting.

Try this> 1. Control Panel->device Manage->Network Adapter->Adv.->Network Address, put some values in the text box

Source: How to change a MAC address on Windows 7

 

[solliu]

Sorry, done that earlier and just tried it again - no luck.

 

[chev65]

When you restarted the router did you use the actual reset button?

 

[aem]

MAC clone option can also be checked on the router. If linksys here is what i did.

http://www.sevenforums.com/network-sharing/54086-unindentified-network-router-port.html

 

[solliu]

Hi, thanks for the responses. Tried both tactics, no luck still I'm afraid. Am taking the laptop to the computer repair shop, will let you know what gives. Thanks!

 

[aem]

Ok looks like we need to try and add some details

HKLM\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces

Under there are your NICs.

But go back up to Paramaeters, what is meantioned for DhcpDomain, DhcpNameServer (DNS)?

 

[Venths]

Hello,

Welcome to 7 forums

* I would like to give you an advice. The same thing has happened in my cases. I have tried some troubleshooting steps in vain.

* Finally, I found that my Internet credit was due and they have temporarily disabled my connection . Then I payed the credit and resumed the access.

► May be you can check this at your end. Sometimes we might not notice this simple thing.

 

[zzz2496]

solliu, when you're back and still having problems, I've wrote a small guide to troubleshoot internetworking, you can read that, see if you can understand your situation better.

 

[solliu]

Hi all,

Just wanted to say thank you for all the help, it was very helpful but sadly none of it worked. Just posting what worked for me here. I took it to the repair shop and the guy said most likely it was that my Vista drivers were incompatible with the Windows 7 ones. This was not detected when I ran the Compatibility test thing and my drivers are fully up to date. What worked for me was removing all my data to a partition on the computer and then doing a clean install as apparently upgrading from Vista causes this problem.

Thanks for your help again everyone!

 

[chev65]

Upgrading has all sorts of problems associated with it. Now we can safely add networking problems to the list. In your case with the upgrade from Vista the problem was most likely that winsock needed to be reset. I've helped fix that problem quite a few times. In your case running the batch file below would have most likely fixed this problem.

Try running this batch file which will reset winsock, reset the TCP/IP stack and release renew your IP.

Download Renew IP + Reset Winsock Batch File
​

You never mentioned that you upgraded or the problem would have been approached differently as we are all aware of the many problems associated with upgrade installations. Glad you fixed the problem and reported back in.

 

[Venths]

Thanks for your time in letting us know the status of the issue

Keep us posted !

 

[supermatteo]

pls. solve this same issue/problem, I tried all advice in all this forum but still no luck, hope that you can help me....here are my configuration :

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Smarter-Matt>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Smarter-Matt-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : sx

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : sx
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
Physical Address. . . . . . . . . : 70-1A-04-8B-C2-0C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.2.194(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, January 11, 2011 4:02:14 PM
Lease Expires . . . . . . . . . . : Wednesday, January 12, 2011 4:20:45 PM
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-25-64-78-46-82
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 17:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #9
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #6
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable Microsoft 6To4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #7
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 16:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #8
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{0A6C115D-1057-4035-BA65-C92B9D5E1ED6}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.sx:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\ Smarter-Matt >

Idk whats the problem of my wireless connection...connected but no network access and theres a yellow triangle exclamatory when i point to the small icon network.....pls. give some advice

 

[chev65]

Supermatteo, You have the tunnel adaptor problem which is usually caused by using an incorrect network driver.

You should run this tunnel adaptor remover first. Too many of these indicates a driver problem and it will also ruin your connection if there are too many of those tunnel adaptors. This problem happens all the time. Click and save the zip file, then run the zip file and reboot.

You should look around for an updated version of your network driver if you want the problem to not come back. You will need to right click this file and Run As Admin.

Just use Tunnel Adapter – Microsoft 6to4 adapter Remover
http://www.sordum.com/deneme/6to4/do...to4remover.zip

 

[supermatteo]

hi chev, its seems access denied when I zip the file...

6to4 Adapter removal tool
Author: Pcsor.com
Beginning devcon
This version of C:\Users\ Super-Matt ~1\AppData\Local\Temp\RarSFX1\devcon.exe is not c
ompatible with the version of Windows you're running. Check your computer's syst
em information to see whether you need a x86 (32-bit) or x64 (64-bit) version of
the program, and then contact the software publisher.
This version of C:\Users\ Super-Matt ~1\AppData\Local\Temp\RarSFX1\devcon.exe is not c
ompatible with the version of Windows you're running. Check your computer's syst
em information to see whether you need a x86 (32-bit) or x64 (64-bit) version of
the program, and then contact the software publisher.
This version of C:\Users\ Super-Matt ~1\AppData\Local\Temp\RarSFX1\devcon.exe is not c
ompatible with the version of Windows you're running. Check your computer's syst
em information to see whether you need a x86 (32-bit) or x64 (64-bit) version of
the program, and then contact the software publisher.
Access is denied.
Press any key to continue . . .

32 n 64bit both are not working....

 

[raviny]

Solved Connected to Wireless Network, But No Internet Access

Upgrading has all sorts of problems associated with it. Now we can safely add networking problems to the list. In your case with the upgrade from Vista the problem was most likely that winsock needed to be reset. I've helped fix that problem quite a few times. In your case running the batch file below would have most likely fixed this problem.

Try running this batch file which will reset winsock, reset the TCP/IP stack and release renew your IP.

Download Renew IP + Reset Winsock Batch File
​

You never mentioned that you upgraded or the problem would have been approached differently as we are all aware of the many problems associated with upgrade installations. Glad you fixed the problem and reported back in.

This thing worked like a charm. Thank you very much.

 

[akshathabhat]

Thank you

Upgrading has all sorts of problems associated with it. Now we can safely add networking problems to the list. In your case with the upgrade from Vista the problem was most likely that winsock needed to be reset. I've helped fix that problem quite a few times. In your case running the batch file below would have most likely fixed this problem.

Try running this batch file which will reset winsock, reset the TCP/IP stack and release renew your IP.

Download Renew IP + Reset Winsock Batch File
​

You never mentioned that you upgraded or the problem would have been approached differently as we are all aware of the many problems associated with upgrade installations. Glad you fixed the problem and reported back in.

I had similar issue, other comps are connecting to the router but my PC wasnt, totally got stuck and flustered, FINALLY ran this file, didnt know how to run as an adminitrator, went to command prompt, hit ctrl+shift+enter, then ran each command individually, WORKED !! So happy and relieved, created this account to thank Chev !! Thank YOu

 

[chev65]

Upgrading has all sorts of problems associated with it. Now we can safely add networking problems to the list. In your case with the upgrade from Vista the problem was most likely that winsock needed to be reset. I've helped fix that problem quite a few times. In your case running the batch file below would have most likely fixed this problem.

Try running this batch file which will reset winsock, reset the TCP/IP stack and release renew your IP.

Download Renew IP + Reset Winsock Batch File​

You never mentioned that you upgraded or the problem would have been approached differently as we are all aware of the many problems associated with upgrade installations. Glad you fixed the problem and reported back in.

I had similar issue, other comps are connecting to the router but my PC wasnt, totally got stuck and flustered, FINALLY ran this file, didnt know how to run as an adminitrator, went to command prompt, hit ctrl+shift+enter, then ran each command individually, WORKED !! So happy and relieved, created this account to thank Chev !! Thank YOu

No problem and thanks for reporting back in. I have an updated version of that file that is made for Windows 7 but I'm glad you got the old one to work by running as Admin.

I'll post the newer .exe version of this file, just unzip and click on the file, let it run, your machine will reboot automatically.

 

[akshathabhat]

Actually, I did upgrade from Vista to Windows7 a few months back, didnt have any problem then... Suddenly day before yesterday I installed some time management software , after that this problem occured,