Solved Constant crashing BSOD, drivers failing, slow mouse during app crash

[fr3nchy]

Try the most recent one, if it doesn't help try an older.

I'm not sure what the model number or chipset the athrx driver needs, i dont even know where to start with that page.

 

[axe0]

Please use the tool again and upload the zip file.
The information that is needed to help you with it cannot be accessed, because in both uploaded zip files the msinfo32.nfo file is corrupted.

 

[fr3nchy]

I'm sorry which tool, axe? the dm log collector or the MGADiag?
Mean time I did Both just in case:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-23BKG
Windows Product Key Hash: Y3/yg4h9Z8PdCVgGpqKWROUKY1g=
Windows Product ID: 55041-091-6456687-86313
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {EBF7CEC5-68AC-4DAF-8331-DA6A48014545}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150722-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EBF7CEC5-68AC-4DAF-8331-DA6A48014545}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-091-6456687-86313</PID><PIDType>6</PIDType><SID>S-1-5-21-1024984512-3158142407-3721388370</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P3.10</Version><SMBIOSVersion major="2" minor="7"/><Date>20140416000000.000000+000</Date></BIOS><HWID>C5D53407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-091-645668-03-1033-7600.0000-1722014
Installation ID: 020303396743672446247853554673206515245012696094222920
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 23BKG
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 10/2/2015 3:05:54 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:30:2015 17:49
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEAAgABAAEAAgADAAAAAQABAAEAHKImUeLydMTCvwKxGL5CNrL7jDNURO+NOmsAPw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		OEMMCFG.
  FPDT			ALASKA		A M I
  AAFT			ALASKA		OEMAAFT 
  SSDT			INTEL		CpuPm
  EINJ			AMI		AMI EINJ
  ERST			AMIER		AMI ERST
  HEST			AMI		AMI HEST
  BERT			AMI		AMI BERT
  BGRT			ALASKA		A M I

 

[axe0]

I meant the dm log collector, but forgot you also had used the MGADiag.

This is very odd, the file doesn't contain anything.
Please try following

• Press windows logo + r
• Type "msinfo32.exe" (without quotes) and press enter
• Check a few categories to make sure there is information

 

[fr3nchy]

the seatools finished its fix all scan thing.
i checked msinfo different categories, and it doesnt seem to be blank. checked irqs, i/o and every other subcategory and the info seems to all be there. whats next?

 

[axe0]

Please make a screenshot of the information from the driver in the msinfo32.nfo file.
You can find the driver, athrx.sys, in the part Components -> Network -> Adapter.

It might be searching a little as Windows 7 has a lot of built-in network drivers.

 

[fr3nchy]

here's the screenshot. the BSOD caused by athrx is fairly common so it would be great to fix this.

 

[Laith]

Yup, it is definitively outdated, update the driver.

 

[axe0]

Please check either Atheros or Qualcomm(Scroll down for product support) for driver updates.

I hoped to see in the name either Atheros or Qualcomm to give a specific source for the driver.
I am very sorry for this, but you'll have to search for the drivers

 

[fr3nchy]

I narrowed down the issue to my PCIe Wireless card. went to the manufacturers website and found a driver installer for my model, i looked inside the files and found a athryx.sys file that is up to date. how do use that to update the driver? i already tried the included installer executable and rechecked the msinfo files and the driver version was still out of date.

 

[axe0]

In device manager, choose to install from the PC.

 

[fr3nchy]

unfortunately the 'new' driver is the same version as the one i have apparently Rosewill.com - Computer Case, Power Supply, Computer Accessories, Networking, Peripherals. Price, Quality, and Services.
and unfortunately wont update the athrx. now I'm lost
sorry about the slow reply.
would getting rid of this wireless entirely fix this problem?

 

[axe0]

Try to remove the driver and reboot the system.
Windows should automatically install the driver.

 

[fr3nchy]

it occured to me windows wouldnt be able to find the driver once i went offline. so i reinstalled it manually from the driver cd instead of the auto install file on the cd. the driver also came with a file which seems to give a lot of info. hope this helps.
it was originally a .inf(setup information) file.

 

[Laith]

You can try to downgrade it, although it isn't recommended.

 

[fr3nchy]

I tried all that. currently havent run into an athrx.sys BSOd but lately my BSODs have been 3B win32.sys error. what do? should i upload more dumps?

 

[axe0]

Please run the tool again and upload the zip file.

 

[fr3nchy]

heres the most recent dm collection. IE and 3B errors

 

[Laith]

There's nothing in the .zip file, try to re-upload.

 

[fr3nchy]

im running the collector again, the collector must have messed up