Solved continual known folder error 0x8007002

[ethel]

Hello Everyone, Just curious what is causing these errors everytime on startup.
error 0x8007002 occurred while verifying known folder.
C/windows/system32/config/systemprofile/appdata/roaming/Microsoft/windows/sendto
The same error /startmenu/programs/startup
/startmenu
favourites
documents
desktop

 

[ICIT2LOL]

Hello Ethel have you tried these yet? and a few Googles ahve shon tht it may be due to an update too but lets do these first

SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f and /r in the command line as per Option2
Run these in safe mode and the sfc often best run for two to three runs – you can leave out the /r switch in ckdsk if you feel it not necessary
NB SFC best run for about three scans

if no fix then these

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes | Malwarebytes Anti-Malware Premium
AdwCleaner Download
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If you are running Kaspersky as the main AV then it might need disabling it when trying ADW because it does not like it at times)

 

[ethel]

continual known folder errors

Thank you ICIT2LOL for replying. I have ran sfc /scannow command - system file checker - disk check
a few times, and found nothing. I have also ran Malwarebytes scan, and nothing was found. Also
adware cleaner, and nothing was found. I am using Trend micro internet security 10 at the moment.
Something I found strange in command prompt. It say's net user as guest, but in control panel user
accounts it is administrator. I do not know if this has anything to do with anything. It looks like this
has been going on for a while. I just have not looked at all the events.

 

[ICIT2LOL]

Hmm Ethel do you have the only account on that machine?? because I found some things that deal with net user.

 

[ethel]

known folder errors

Hello again, I do have only the one account on the machine, but ages ago I did add another administrator
account, as I was going to change my account to standard user, then changed my mind, and deleted
extra account. I had forgotten about this. Obviously I have done something wrong playing around.
Also with this issue on startup asus logo comes up normal, then goes to starting windows, and then I have
a black screen for about 10 seconds before the logon screen comes on. Once I log in the welcome screen
comes up, and goes to windows very quick.

 

[ICIT2LOL]

Hmm Ethel I wonder if the hard drive is starting to have a few issues? just how old is it and have you got all your important data backed up just in case?? Because I see that CPU was released in 2012 that's only four years and I am guessing the machine was built around that time or later and the drive was new but it doesn't mean it cold be failing so run a test with this SeaTools for Windows |
Seagate

Now the other thing that has occurred to me is whether the RAM maybe on it's way out too but test the drive first we'll go from there.

 

[ethel]

known folder errors

Thank you for spending the time and answering me again. This harddrive is only about 8 months old.
It is a Toshiba DTO1ACA100 ATA device. It has 891 gb's of free space. The driver is Microsoft
6.1.7601.19133. The last Toshiba harddrive only lasted a couple of years. I have downloaded Seagate,
but have not used it yet. Not sure what to do.

 

[ICIT2LOL]

Ok Ethel look probably not the drive unless you were very unlucky to pick up a bad one .

It is working out why there is that lag of 10 seconds in the power on to your full screen. I suppose it really isn't that much albeit annoying.
Now personally I am not a great fan of Toshiba drives to be honest having a few Toshiba laptops and external ones as well and I think you will find like all components because it says Toshiba or whatever on them a lot of equipment is made by the same manufacturers and I know I shouldn't say it but being made in China as most things are now one has to wonder at the quality control.

Now depending on your budget I would be inclined to get an SSD of the same size and clone that drive to the SSD - a 500GB SSD out here costs around $235 and I get my stuff in the main from here and I see thay have reduced theor prices again Samsung 850 EVO 500GB SSD SATA MZ-75E500BW MZ-75E500BW | shopping express online thye are a very good supplier and like I said they do supply me with most of my stuff. If you want to go that way then we can get that done without any great hassles.

Now it has just come to me just what have you got set in the Start up tab in msconfig?

To find it do this Start > type msconfig (a light blue box will show up as the System Configuration Utility) > right click run as admin and a small window will open (see my pic) > click on the Start up tab and see what is listed - these are the programs that are loaded on Start up and if there are a lot ticked in that window then it will slow down your machine going to your user / desktop screen and could be the cause of the lag.
Personally I only ever have CCleaner ticked and it makes no difference to the other stuff that has to be loaded as it will do that while the machine is running with the desktop showing - just see my pic . If you untick most of your stuff listed when you go to close that window it will ask you to Apply then hit OK and then ask you to restart or exit without restarting the changes will take place next time you boot up.

If you can send me a pic of that window before you change anything. Let me know if it makes any difference.

 

[ethel]

known folder errors

Thank you once again. I do not have any knowledge of harddrives. It was a technician who installed
both Toshiba harddrives. I am starting to wonder if they are heaps of crap. Maybe I should not say that,
I don't really know. I am not sure how to take screenshot of msconfig. On startup we have checked
AMD USB Advanced Micro
Realtek HD Semiconducter
Trend Micro

 

[ethel]

known folder errors

I unchecked the box for the few items running on startup, and it didn't make any difference. I am ready
to give up, because on startup after the asus logo it is jumping straight to logon screen, and bypassing
windows start screen and welcome screen.

 

[ICIT2LOL]

Hello Ethel now the method I like best to send screen shots or part thereof is this How to Use the Snipping Tool in Vista Now once you have snipped the pic you then save it as whatever you want to call it and to wherever you like I use the desktop a lot as they are easy to find there you then attach the pic using manage attachments - below the post you will find that action click on it and then pick the pic you want to send from where it says Choose file when the box says no files chosen it means the pic is attached - you will see that below the post window too.
Do you know how to get into the BIOS?? because it would be interesting to see what boot option is selected as first.

 

[ethel]

known error files

I do not know a lot about the bios. It's spooky land for me, but I can follow instructions if you don't mind
to make sure I do it correctly. On Asus Logo screen it is F2 to enter the Bios. That is all I know. Thank you.

 

[ICIT2LOL]

Now yes it can be spooky land Ethel but if you could just bring up the first screen and take a picture of it and send it we could let you know which section to open - if you are not sure then never mind.

But if you are ok then when you open the BIOS does it have a screen like in the pic? it might not be exactly the same but very similar.

 

[ethel]

known folder errors

Hello again, The starting windows screen has come back, still have that black screen for about ten seconds.
Maybe I have to ignore that one. I did go into the Bios, and it is saying the Toshiba harddrive is set at
boot priority one.

 

[ICIT2LOL]

Hmm was hoping that was out of whack so we shall have to keep on looking.

 

[ethel]

known folder errors

Thank you for trying to help me. I have checked every driver under device manager, view hidden devices,
right clicked every one of them, and every device is working properly. I generated a system health report,
and it said there is no problems with this pc, so it is a bit weird.Performance
Processor calculations per second 6.2
Memory (RAM) memory operations per second 7.1
Graphics desktop performance for windows aero 5.0
Gaming Graphics 6.3
Primary harddisk 5.9
I will look at more things, not that I know half of what the systems are all about. I think I will go have to
go to bed now. You are a helpful, patient person.

 

[ethel]

UAC File virtualization

Hello ICIT2OL, I did find another continual error on startup. I do not know if this has anything to do with
the known folder errors. I don't even know what it is.
UAC File Virtualization event 2007
Flags 0
Sid Length 28
Sid S-1-5-21-3841992300-375733249-1303606357-1000
File Name Length 140
File Name Buffer \Device\HarddiskVolume2\Users\...\AppData\Local\Microsoft\Windows\TemporaryInternetFiles\Low\Content.ie5\4T8H0ZX8\sigpic
119834_22{1}.gif
Process Image Name Length 74
Process Image Name Buffer \Device\HarddiskVolume2\ProgramFiles(x86) Internet Explorer\iexplore.exe
Error 3221225506

 

[ICIT2LOL]

Ethel now I am not familiar with that UAC error thing but it smelt of an account problem and this Google came up with this but I am not real sure what it is hinting at How do I correct event ID 2007 - Source: - Microsoft Community

Am still not sure of the state of that hard drive to be honest and I would be inclined to run a surface test as opposed to the Seatools test because it tests the actual spinning platter's surface and to soem extent the read / write arms instead of just the sectors and software on the drive and it is slightly damaged somehow then it would not read off it properly.
So you need to download this very useful little program Best Free Partition Manager for Windows | MiniTool Partition Free - install and run it and then see my pic for how it does the surface test. It might prove nothing but worth a try. Oh and it does take a while to do.

 

[ICIT2LOL]

Ethel now I am not familiar with that UAC error thing but it smelt of an account problem and this Google came up with this but I am not real sure what it is hinting at How do I correct event ID 2007 - Source: - Microsoft Community

Am still not sure of the state of that hard drive to be honest and I would be inclined to run a surface test as opposed to the Seatools test because it tests the actual spinning platter's surface and to soem extent the read / write arms instead of just the sectors and software on the drive and it is slightly damaged somehow then it would not read off it properly.
So you need to download this very useful little program Best Free Partition Manager for Windows | MiniTool Partition Free - install and run it and then see my pic for how it does the surface test. It might prove nothing but worth a try. Oh and it does take a while to do.

 

[ethel]

known folder errors

Thank you so much for finding this. I looked everywhere online for solutions, and could not find
anything that I understood.