Hi
I have blu ray disc that allows me to transfer film to pc but when selecting the windows media player option it points me to security component upgrade page but upgrade is greyed out. I using Windows 7 sp1 32 bit. With Latest windows media player 12.
I have tried the following fixes with still no joy.
The file extensions were wmv and I would like to retract what i said about the dvd company being rubbish LOL they have actually suggested lots of fixes, the first of which actually solved my issue! It turned out to be something really simple which I just hadnt thought of. These are the fixes that were suggested incase anyone else has a similar issue, as I found that there were a lot of forums out there with people having the same issue of the uprade option being greyed out:
To correct this issue, you could go to the security upgrade page directly, located here: Security component upgrade. Be sure to click the "pop-up" control in the window to allow the blocked content, otherwise the Upgrade button will not work.
On Windows 7 systems, if the Upgrade button is still not active, you may also need to do the following:
1. Launch Internet Explorer.
2. Select Tools from the top menu, and click Internet Options.
3. In the panel that pops up, select the Security tab.
4. Uncheck the option for “Enable Protected Mode (requires restarting Internet Explorer)”
5. Click Apply, OK, and close the Internet Explorer browser.
6. Restart Internet Explorer and go to the address Security component upgrade.
7. The Upgrade button should now be operational.
If that fails, you may need to remove/rename the DRM cache on your system and re-upgrade Windows Media security components. Here is how:
1. Close Windows Media Player, then go to My Computer, then to the C:\Documents and Settings\All Users directory. (Vista users, please go to C:\ProgramData\Microsoft\Windows instead) If you don't see this, that's because it's a hidden folder. See below for instructions on how to set your folder view options to make this folder visible.
2. In this folder there is a folder called "DRM".
3. Select the DRM folder, and select File > Rename from the toolbar menu at top.
4. Rename the folder and hit Enter when done.
5. Reinsert the disc containing the Digital Copy feature, and select the Digital Copy option.
6. You will be prompted to upgrade Windows Media security components. Please follow the onscreen prompts to complete this upgrade process.
7. Once complete, the pop-up from the DVD should now display the fields with which to enter your authentication code, from the insert included with your DVD.
8. Proceed with entering the code and download the files to your computer.
9. Play back the files as normal in Windows Media Player.
Setting folder view options
Windows 7:
1. Click the Start button and select Computer.
2. In the window, click the Organize button, and select Folder and Search Options from the list.
3. In the Folder Options panel, select the View tab.
4. Under the Advanced Settings section, select the Show hidden files and folders option, and UNCHECK the "Hide protected operating system files (recommended)" option, then click Apply.
5. At the top of that panel, select the Apply to Folders option and click OK.
6. You should now be able to see the hidden files and folders in your directories.
To restore your original DRM licenses
1. Close Windows Media Player, then go to My Computer, then to the C:\Documents and Settings\All Users directory.
2. In this folder, find the folder called DRM.
3. Select the DRM folder, and select File > Delete from the toolbar menu at top.
4. In this same directory should be the older version of the DRM folder that you renamed previously.
5. Select this folder and rename it back to DRM. Hit Enter when done.
6. Your original DRM cache is now restored.
Does anyone know any other solution this problem? I have only just rebuilt my Laptop so it fresh install of windows.
I have blu ray disc that allows me to transfer film to pc but when selecting the windows media player option it points me to security component upgrade page but upgrade is greyed out. I using Windows 7 sp1 32 bit. With Latest windows media player 12.
I have tried the following fixes with still no joy.
The file extensions were wmv and I would like to retract what i said about the dvd company being rubbish LOL they have actually suggested lots of fixes, the first of which actually solved my issue! It turned out to be something really simple which I just hadnt thought of. These are the fixes that were suggested incase anyone else has a similar issue, as I found that there were a lot of forums out there with people having the same issue of the uprade option being greyed out:
To correct this issue, you could go to the security upgrade page directly, located here: Security component upgrade. Be sure to click the "pop-up" control in the window to allow the blocked content, otherwise the Upgrade button will not work.
On Windows 7 systems, if the Upgrade button is still not active, you may also need to do the following:
1. Launch Internet Explorer.
2. Select Tools from the top menu, and click Internet Options.
3. In the panel that pops up, select the Security tab.
4. Uncheck the option for “Enable Protected Mode (requires restarting Internet Explorer)”
5. Click Apply, OK, and close the Internet Explorer browser.
6. Restart Internet Explorer and go to the address Security component upgrade.
7. The Upgrade button should now be operational.
If that fails, you may need to remove/rename the DRM cache on your system and re-upgrade Windows Media security components. Here is how:
1. Close Windows Media Player, then go to My Computer, then to the C:\Documents and Settings\All Users directory. (Vista users, please go to C:\ProgramData\Microsoft\Windows instead) If you don't see this, that's because it's a hidden folder. See below for instructions on how to set your folder view options to make this folder visible.
2. In this folder there is a folder called "DRM".
3. Select the DRM folder, and select File > Rename from the toolbar menu at top.
4. Rename the folder and hit Enter when done.
5. Reinsert the disc containing the Digital Copy feature, and select the Digital Copy option.
6. You will be prompted to upgrade Windows Media security components. Please follow the onscreen prompts to complete this upgrade process.
7. Once complete, the pop-up from the DVD should now display the fields with which to enter your authentication code, from the insert included with your DVD.
8. Proceed with entering the code and download the files to your computer.
9. Play back the files as normal in Windows Media Player.
Setting folder view options
Windows 7:
1. Click the Start button and select Computer.
2. In the window, click the Organize button, and select Folder and Search Options from the list.
3. In the Folder Options panel, select the View tab.
4. Under the Advanced Settings section, select the Show hidden files and folders option, and UNCHECK the "Hide protected operating system files (recommended)" option, then click Apply.
5. At the top of that panel, select the Apply to Folders option and click OK.
6. You should now be able to see the hidden files and folders in your directories.
To restore your original DRM licenses
1. Close Windows Media Player, then go to My Computer, then to the C:\Documents and Settings\All Users directory.
2. In this folder, find the folder called DRM.
3. Select the DRM folder, and select File > Delete from the toolbar menu at top.
4. In this same directory should be the older version of the DRM folder that you renamed previously.
5. Select this folder and rename it back to DRM. Hit Enter when done.
6. Your original DRM cache is now restored.
Does anyone know any other solution this problem? I have only just rebuilt my Laptop so it fresh install of windows.
My Computer
- OS
- Windows 7
