Crash after installing DVD related software

[atiro]

Hi,

I installed a program called "Ideal DVD Copy" but after launching it, I met a BSOD.
It had happened before with another program of the same kind, but I had thought it was just about that program. This time, I think it is about my computer.

I am on a ASUS N53SN, core i5-2410, 4 gb ram, 2 gb Nvidia 550M GPU.

Is there a way to detect the source of the problem?

 

[Tekno Venus]

Please work through the http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html so we can help you.

Stephen

 

[atiro]

Thanks for helping. I looked at the instructions but the link for "BSOD Dump & System File Collection app" is not working.

Is there an other way to collect and send the required data? Or, will the link be updated?

 

[Tekno Venus]

Try this direct link. http://sysnative.com/jcgriff2com/0x2/Windows_NT6_BSOD_v3.03_jcgriff2_.exe

Stephen

 

[atiro]

The report files are attached.

Basicsystem specs:
ASUS N53SN Core i5-2410 (1 year old)
Windows 7 Home Premium 64 Bit OEM
Intel HD3000 & Nvidia GT550M
4 GB RAM
500 GB Hard-disk.

Thanks.

 

[Tekno Venus]

Hello again,
My apologies for the delay in replying, I've been at school and doing homework. Anyway, down to business!


BSOD ANALYSIS

Unfortunately, only one dump file has been included. It is possible that the other older one could have been deleted with Disk Cleanup or CCleaner.

Hardware

The BSOD dump you gave me does not give a definitive cause for your BSOD's.

As a result I recommend you check your hardware for issues. Please run Memtest86+ to check your RAM. Let it run for 6-8 passes overnight as described in the tutorial. Pay particular attention to parts 2 and 3.

Also check your HDD for errors using Seatools and chkdsk.. Download and create a bootable version of the Seatools for DOS program as described here. For check disk, follow this tutorial: http://www.sevenforums.com/tutorials/433-disk-check.html.

Malware

It is possible that a piece of Malware (Malicious Software) is causng your issues. As a result, I recommend scanning your computer with Malwarebytes Anti-Malware.

SFC Scanner

   Note

Custom 3rd Party themes that you have installed will be reset. These can be re-applied at the end of troubleshooting.

Please run the sfc /scannow checker to check and repair important system files. Follow option two in this tutorial: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html If it reports that Windows Resource Protection did not find any integrity violations, tell me. If it attempts to repair files, attach the CBS.log file to your next post. It is located here C:\Windows\Logs\CBS\CBS.log.


Work through each of these steps and report back after you've completed each one. If you have any questions, feel free to ask
Stephen

 

[atiro]

Thanks for the replies. I will try them and solve the problem. Good luck at school.

 

[Tekno Venus]

Thanks for the replies. I will try them and solve the problem. Good luck at school.

Thanks.

Report back after you've completed each troubleshooting step with the results. Also, if you get another BSOD, re-run the collection program and re-upload the results in a new post.

Stephen

 

[atiro]

Hi again,
It took a long time to handle all of this. Work, school at the same time...
But I didn't find anything wrong.
Malwarebytes showed 3 PUP, not very important. Memory and SFC were also OK.
If it happens again, I will collect the dump files and send again, hope we can find the reason.
Thanks a lot.