Crash on Brand new Dell Studio 15

[Dreck]

Hi,

I'd really apreciate if you could help me with my laptop. It is a brand new dell sudio 1558 running windows 7 ultimate 64 bits. It shows a blue screen error often. I bought it just one month ago and it is showning frequent BSODs.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002A897AB
BCP3: FFFFF880033168F8
BCP4: FFFFF88003316150
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1


I am attaching the dmp file to see if you could give me a help with it.

Thanks in advance.

 

[Tews]

This one is pretty straight forward ... Memory Coruption ... to check your memory, download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder. Boot from the CD, and leave it running for at least 5 passes. If it reports any errors, you probably need to replace the modules...

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffffa7fffffffd0, 2, 1, fffff80002a9eae3}

Probably caused by : memory_corruption ( nt!MiInsertPageInFreeOrZeroedList+4d3 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: fffffa7fffffffd0, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002a9eae3, address which referenced memory

Debugging Details:
------------------

STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!MiInsertPageInFreeOrZeroedList+4d3
fffff800`02a9eae3 498938          mov     qword ptr [r8],rdi

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nt!MiInsertPageInFreeOrZeroedList+4d3

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  X64_0xA_nt!MiInsertPageInFreeOrZeroedList+4d3

BUCKET_ID:  X64_0xA_nt!MiInsertPageInFreeOrZeroedList+4d3

Followup: MachineOwner
---------

 

[ttran]

2 things I i want you to do
First of all, please download third party called memtestx86, burn it to CD using ISO Recorder v3 and let it run for at lest 6,7 passes.

Third antivirus software is known for causing BSODs. I've seen only one in the loaded driver, which is Eset Nod32, it's a good AV, but I recommend you to remove it for testing purpose.
How to Uninstall/Remove ESET Nod32 AV/Smart Security completely? - delete nod32, Eset Nod32, Nod32 Antivirus, nod32 removal tools, nod32 security suite, remove eset, remove nod32, Tutorial, uninstall eset, uninstall nod32 antivirus - Technically Pers

You can use MSE for protection (it is BSOD free)
http://www.microsoft.com/security_essentials

please update this drivers:

fffff880`02d68000 fffff880`02d7e000   SCDEmu   SCDEmu.SYS   Sat Mar 15 03:55:32 2008 (47DAE644) [COLOR=Blue]PowerISO virtual drive system driver file[/COLOR]

BUGCHECK SUMMARY:

BugCheck A, {fffffa7fffffffd0, 2, 1, fffff80002a9eae3}

Probably caused by : memory_corruption ( nt!MiInsertPageInFreeOrZeroedList+4d3 )

Followup: MachineOwner
---------
BugCheck 1000007E, {ffffffffc0000005, fffff80002a897ab, fffff880033168f8, fffff88003316150}

Probably caused by : memory_corruption ( nt!MiAdjustCachedStacks+4b )

Followup: MachineOwner
---------

Let us know if you need help

Tuan

 

[Dreck]

Thanks for replies, i'll reply again after doing memtest

 

[Dreck]

ok, I used memtest upto 25 passes and it reported around 12 errors, what to do now???

 

[Tews]

Dreck... did you follow the instructions and burn memtest to a cd and boot your computer from it... there is no way that memtest can do 25 passes in 13 passes.... 5 passes should take several hours..

 

[Dreck]

Dreck... did you follow the instructions and burn memtest to a cd and boot your computer from it... there is no way that memtest can do 25 passes in 13 passes.... 5 passes should take several hours..

I did exactly what you said.
By the way I posted the reply when it was on its 25th pass, on waiting further at around 40 pass it reported around 30 errors. It didn't took much time.

 

[Tews]

At this point, I would return it for repair/replacement...

 

[Dreck]

Ok, thanks for support