Solved Crash when watching video, now random BSOD, ntoskrnl.exe

[gjinc]

HI
The computer started crashing while watching video, sometime it will just freeze and I have to hit the reset button and other times I get the BSOD
Now i get the BSOD randomly
I did a clean re-install of windows 7 with no luck.
what can i try next
Thanks

Win 7 64 bit
Intel I5 [email protected]
4 x 2gb ram
gigabyte mb
nvidia geforce gts 250 video

 

[Arc]

Welcome aboard.

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.

 

[gjinc]

I used the driver verifier and it crashed
computer would not restart, always get bsod death
I had to go into safe mode and used system restore
only thing I saw was ntoskrnl.exe+5053dc and vim_vimx64.sys

very frustrating

can not find the dump log for it, guess system restore wipe them out

 

[Arc]

vim_vimx64.sys - no, it is uim_vimx64.sys. It is Paragon Image Mounter (UIM) Plugin driver.

As we dont have much more information, go for uninstallation of paragan. It will solve the issue hopefully. All the image mounters are causing troubles.

And, Free up the startup.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept the restart.

Let us know the situation after the changes taken place.

 

[gjinc]

I'll give it a try
Thanks

 

[gjinc]

I uninstalled Paragon and restarted the driver verifier and the system restarted without the bsod.
That is the first good sign I have had
Thanks

 

[gjinc]

1st crash
computer was just sitting, i had finished watching a few you tube videos a few minutes earlier

 

[Arc]

It is caused by Sonic CD/DVD driver, used by many manufacturers.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {224, fffff88001051b50, fffff9801a2a4b80, 2}

Unable to load image \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
*** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys
Unable to load image \SystemRoot\System32\Drivers\PxHlpa64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for PxHlpa64.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHlpa64.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
[COLOR=Red]Probably caused by : PxHlpa64.sys[/COLOR] ( PxHlpa64+8b50 )

Followup: MachineOwner
---------

Go to the manufacturer's website and try to update it.

If anything is not possible about updating, and you fail to get a version later of 2009, uninstall iTunes and QuickTime.

Let us know the situation after applying the changes.

 

[gjinc]

Ok, just getting back to this
Have not had a bsod since.
I will see if I can update the drivers
device manager shows they are Microsoft drivers installed
maybe that will also fix the problem with the video's freezing the computer

 

[Arc]

Nice to know

Inform us if there are any further troubles.

 

[gjinc]

Both dvd drives had firmware updates.
No, where to post for the video freezing the whole computer???
Thanks for your help!

 

[Arc]

actually that driver is used by some dvd authoring programs, which wrongly monitor the optical drives all the time, and thus cause crashes.

until it is not crashing again, dont worry.

if it crashes again we will search for it.

 

[gjinc]

It freezes every time i play a video. since the bsod seems fixed I started another thread in the music, pictures and video area and was going to marked the bsod as solved.
http://www.sevenforums.com/music-pi...ing-online-videos-ie-firefox.html#post2117028

 

[Arc]

In this case, you are suggested to update Cyberlink's version or uninstall it, use Shark007's Windows 7 codecs as WMP codecs and use VLC media player as another player (first choice to play audio/video in most of the cases) and then see if the situation changes or not.

If you think the BSOD issues are over, you may mark this thread as solved.

 

[gjinc]

Cyberlink's version or uninstall it UNINSTALLED
, use Shark007's Windows 7 codecs as WMP codecs DONE
and use VLC media player as another player Done

Ok, no bsod's since friday, seems like removing paragon solved that.
I am marking this as solve and move over to the video freezing thread
Thanks!!!!!!!!