Creative Sound card problems

[ROCKNROLLPIMP]

ok here goes
I have read about 62 pages of threads looking for answers and tried the pinned post here about Creative sound cards
THIS is going to be a long one
I had this computer built for me and have basically had problems updating the drivers,program from day 1
Only change I made to this computer was I installed a creative Audigy Value 2 sound card to it.
I have the Logitech Z-5500 THX-Certified 5.1 Digital Surround Sound Speaker System
My problem is when I went to the website (Creative support) I found the correct updated driver but when I installed it some key features were missing...I tried and tried to research the problem but came up with no definitive answers,got the program to work (but IMHO never sounded nor worked as good as it did with my last system a XP OS).So I just settled.
I found windows 7 forums attempting to get help with a BSOD problem and the sound forum threads
I read the pinned thread by stormy13 on creative cards and went and installed the Audigy Support Pack for my card/system.Would not install. Then I tried the Audigy Support Pack 4.5 and lo n behold it worked! It returned some of the key features I lost last time (all except for Creative EAX console,see attached screenshot)
Also the center channel speaker will now only work on the PLII Music n Movie setting :huh:
Any advice,insight and direction greatly appreciated

 

[sparks72]

Did the drivers install from Windows update?

I've owned a couple of recording PC's over the years with Audio cards such as M-Audio & RME Hammerfall.
The reason I ask is one machine was XP, and one was Windows 7, the XP machine worked like a dream. The Windows 7 machine gave me similar errors like you seem to be having.

I take it you've tried this link already, but in case you haven't.......

http://support.creative.com/kb/ShowArticle.aspx?sid=42331

 

[ROCKNROLLPIMP]

thanks for the reply and link sparks72
I do not believe I have read that one yet
Will go now

 

[ROCKNROLLPIMP]

I cannot remember IF I uninstalled the old application and drivers for the on-board previous card.
Maybe this is my problem
Device manager shows 3 drivers
gonna try uninstalling everything and a fresh re-install
thanks for the info

 

[sparks72]

Good luck RNRP, let me know how it goes. :0)

 

[ROCKNROLLPIMP]

I am in a big mess now!
NEED HELP
It keeps saying setup cannot detect an installed product
it will now exit
grrrr
what a mess

 

[sparks72]

Don't panic. Do you have any yellow exclamation marks in device manager?

The drivers for the sound card, are they from the original installation disk, if so then I suggest going to the manufacturers website to see if the drivers have been updated.

http://support.creative.com/Products/ProductDetails.aspx?catID=1&subCatID=205&prodID=10653&prodName=Audigy%202%20Value&subCatName=Audigy&CatName=Sound+Blaster&VARSET=prodfaq:PRODFAQ_10653,VARSET=CategoryID:1

 

[ROCKNROLLPIMP]

I did the above SEVERAL times
No yellow exclamation marks

Unfortunately the original installation disc got damaged beyond use,I have the updated driver info and files in a .rar file
This coupled with a current crash problem MAKES me want to panic
lol

 

[sparks72]

I did the above SEVERAL times
No yellow exclamation marks

Unfortunately the original installation disc got damaged beyond use,I have the updated driver info and files in a .rar file
This coupled with a current crash problem MAKES me want to panic
lol

OK, remove all Creative drivers using device manager and download drivers from the link I gave you above. (If that's the correct card of course) Make sure you select ' Windows 7 x64' drivers.

I know many Creative card users have burst blood vessels over this problem, remain calm, you'll sort it.

 

[ROCKNROLLPIMP]

I already removed all sound drivers and files etc using device manager and drive sweeper
It is only showing 2 High Definition Device (the ones that Windows keeps auto installing) in device manager
Creative Sound Blaster Audigy series driver 2.18.0017
Is the one I am trying to install
Yes I have read some forums/posts on it
I'm kool
lol
for now....:roflmao:

 

[sparks72]

You can try this if Windows is auto installing drivers.

1. Go to Start–>Search type in gpedit.msc
2. Click the file to open the Local Group Policy Editor and show Windows who is in control!!
3. You want to go here: Computer Configuration->Administrative Templates->System->Device Installation. Click on the sub folder Device Installation on the left and on the right side you will see the possible restrictions.
4. Right Click on Prevent Installation of Devices not described by other policy settings and edit this option, set it on ENABLED.
5. Reboot Windows and enjoy its inability to pollute your system with its standard driver, open gpedit.msc again and revert the change so you will be able to install your driver.

 

[ROCKNROLLPIMP]

when I type in gpedit.msc
I get the proverbial no item match your search

 

[Dwarf]

The Group Policy Editor, gpedit.msc, is NOT available in W7 Home Premium.

 

[ROCKNROLLPIMP]

right on
thanks Dwarf!

 

[sparks72]

That's kicked that idea in the head then........

 

[ROCKNROLLPIMP]

whoops

 

[sparks72]

I really don't know what to suggest apart form removing all Creative drivers and reinstalling from scratch.

 

[ROCKNROLLPIMP]

it has completely stopped working now
and will not even recognize the card
i have even did a fresh re-install of my whole system and re-seated the sound card
i am at a loss.....

 

[ROCKNROLLPIMP]

I guess I need to figure out how to tell if the card has gone bad....gonna try n re-seat it...AGAIN

 

[sparks72]

Try this link............

http://www.askdavetaylor.com/how_to_diagnose_fix_sound_problems_windows_7_pc.html

If you don't have any luck with that, try this instead......

http://www.passmark.com/products/soundcheck.htm