Solved CSI Unable to Query Store Version Total count: 1

[sjhonan00]

Tom,
Now I know something is wrong, here's what happens - (pic enclosed)

 

[tom982]

Hi Sheena,

You'll be glad to know that error was caused by an error in my script Sorry about that!

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Click on the Start
   
   button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   attrib -s -h C:\Windows\system32\config\components
   

Tom

 

[sjhonan00]

https://www.dropbox.com/s/vopvryhr8pbsogg/components%202.zip

Hi Tom
I have followed your instructions and I hope I did it correctly !! I am very grateful that you are going to all this trouble in helping me, Thanks so much

 

[tom982]

Hi Sheena,

That's excellent, great job! You're most welcome for the help so far, it's been a pleasure working with you.

I'm sorry to be the bearer of bad news but your COMPONENTS hive has been irreversibly damaged. Usually the file size of a COMPONENTS hive is roughly 48MB, yours is 256KB so it is missing ~99.5% of the data it should contain!

As much as I hate to say it, the only way this will be fixed is to do a clean install: http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

Strangely, the last two Windows Update threads I've replied to have been exactly the same problem - a 256KB COMPONENTS hive that is damaged beyond repair. I'm willing to put two threads down to coincidence but I'll keep an eye out for future threads in the off chance there could be patterns emerging. Out of curiosity, do you use registry cleaners at all? Also, how old is the computer? This may well be caused by a registry cleaner, or it could be faulty hardware, or it might actually be a bug at Microsoft's end (very unlikely with just two threads, but possible nonetheless).

Tom

 

[sjhonan00]

:banghead: Ah Tom Tom Tom

Thanks so much for the reply !! I can't believe what happened. As I said this laptop is used by the whole family, children too !! So I have no idea what has gone on

I can't do a clean install asI purchased this laptop 2 years ago with 7 already installed on it. Have you any advice ? I appreciate it

Sheena

 

[tom982]

Hi Sheena

What make/model is your computer? It might have a recovery partition which we could use. Unless it came with recovery discs?


It's possible to make our own Windows 7 DVD and use the product key on your case if my first plan doesn't work out. Is it still legible?


Tom

 

[sjhonan00]

It's a Dell Inspiron N7010

I can see the product key too.

The only CD it came with is Drivers and Utilities that were pre installed ?

 

[sjhonan00]

Tom,
I got sorted. I did a full reinstall. Lost a few things even though I backed up but nothing major. Thanks for all your help and time.
Sheena.

 

[tom982]

Hi Sheena,

It's a shame it had to come to that, but at least your family will be running on a stable computer now. Feel free to drop in at any time if you have any further problems!


You're most welcome for the help


Tom

 

[IGx89]

FYI, I just encountered this same issue on my parents' computer: Windows Update fails to work, sfc /scannow errors out, a 256kb components file, etc. Judging by this thread looks like the only solution is a clean install -- bad news, but at least I can stop expending further effort trying to fix this. Thanks!

The main reason I registered here to post this though is to let you know a possible cause: this computer had been infected with the nasty "Win Internet Security 2013" malware/hostageware (see Remove Win Internet Security 2013 Virus - Fake Windows Internet Security 2013 Malware | Malware Removal - Software & Tutorials). I had successfully removed it, but apparently it left some things beyond repair and/or my healing efforts broke other things. Oh well.

 

[greg sinc]

windows 7 home premium 64bit (no sp)

windows update does not work
.net framework errors
sfc /scannow -> windows resource protection could not perform the requested operation
aaron stebners .net framework verification tool -> no errors until netfx test application error code -2146232576
window for optioan features on/off is blank

system update readiness tool -> csi unable to query store version.
cbs log files attached

 

[Ranger4]

greg sinc. Welcome to Windows Seven Forums.

Please start a new thread, as attaching to bottom of an old thread often gets missed this can delay replies.

Also attach your zip file as well.

 

[YouGuysRock]

I think this is a common problem, I have similar issues:
Windows Update not working.
Windows Features on/off shows blank
HKLM\Components is empty (even though Window features on/off displayed, even running Regedit in elevated command prompt) (My components file is 28MB)
sfc /scannow: windows resource protection could not... (even though running in ECP)
cbs.log: ERROR_SXS_COMPONENT_STORE_CORRUPT
CheckSUR.log: CSI Unable to Query Store Version

Windows runs well otherwise, but unable to instal virtual system. I will look at the new threads...

 

[NoelDP]

You think WHAT is a common problem??
HKLM\COMPONENTS is not normally loaded - so unless you attempted to load it and the load faild, there is no problem.

Please start a NEW thread of your own, and post the required data...

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

 

[gabbor]

sorry wrong, can be deleted!

 

[mirbod]

I think this is a common problem, I have similar issues:
Windows Update not working.
Windows Features on/off shows blank
HKLM\Components is empty (even though Window features on/off displayed, even running Regedit in elevated command prompt) (My components file is 28MB)
sfc /scannow: windows resource protection could not... (even though running in ECP)
cbs.log: ERROR_SXS_COMPONENT_STORE_CORRUPT
CheckSUR.log: CSI Unable to Query Store Version

Windows runs well otherwise, but unable to instal virtual system. I will look at the new threads...

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I have this issue .
please help me to solve it
its very very important for me