Custom built PC BSOD playing Outlast and other games

rjcooley · Sep 5, 2013

I had BSOD problems this summer (was running 4 sticks of ram, 2 Patriot and 2 Kingston). They went almost completely away when I took out the Patriot sticks and a PCI to USB adapter that seemed to be sitting in the slot crooked when the support screw was all the way in. BSOD's started recurring when I attempted to play Outlast, eventually leading to me being unable to go more than a few minutes without one.

Arc · Sep 7, 2013

Hello rjcooley.

How old the Western Digital SiliconEdge BlueSSD is?
Make it sure that it is running with the up-to-date firmware. WD Support / Installation / SSD / WD SiliconEdge Blue
Also, it is almost full .... which is enough to make it crash to BSOD.

ITEM|VALUE
Drive | C:
Size | 59.62 GB (64,020,803,584 bytes)
Free Space | 2.68 GB (2,875,863,040 bytes)

Salvage some space. At first, disable hibernate.

The latest version of the display driver is buggy in cases. Install the 314.22 WHQL only.

Uninstall All nvidia items in Control Panel > Programs and features
- 3D Vision Control Driver
- 3D Vision Driver
- Graphics Driver
- HD Audio Driver
- PhysX
- nvidia Update
(Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
Now follow Drivers - Clean Left over Files after Uninstalling
Boot normally now. Go to Drivers - Download NVIDIA Drivers, Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Is the computer running hot? Let us see. Upload a snapshot Using Speccy.

Download and install Speccy.
File> Save snapshot.
Save it on desktop.
Zip it and upload it following following http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html .

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of the PSU.

Let us know the results.

rjcooley · Sep 7, 2013

How old the Western Digital SiliconEdge BlueSSD is?
3 years or so. I bought it almost a year ago from someone who said he'd built it 2 years prior. I cleared space so there's about 15 GB free now, and that site indicated that there were no available downloads for the SSD.

The latest version of the display driver is buggy in cases. Install the 314.22 WHQL only.
I uninstalled all the NVIDIA things you listed. Not sure how to tell if I'm using the chipset drivers. I then tried installing the 314.22 WHQL driver and got this error: "NVIDIA Installer cannot continue. The graphics driver could not find compatible graphics hardware."

I will run memtest when I have more time as well. FurMark gives me the error "Could not initialize ZoomGPU. FurMark startup failed. Bye!" I imagine it might have something to do with the lack of video drivers, but I'm not sure.

rjcooley · Sep 7, 2013

Oh, and eXtreme Power Supply Calculator suggests at least 609W for the power supply. Mine is 850.

Arc · Sep 7, 2013

Hmm ... 314.22 WHQL does not support Geforce GTX 780. I did not notice it earlier, my bad. You get the 320.49 version back, and wait for another driver update. Nothing more to do there.

Furmark does not work in absence of a display driver. Try it again after installing the driver back.

The power supply is enough. Nothing to be worried about it.

Its good that you salvaged some free space. Definitely it will make some good behavior there. Now test how it is running, and let us know

rjcooley · Sep 18, 2013

So I ran into more BSOD's for a while and ended up removing my GPU and all but 1 stick of RAM. That seemed to be working, and seemed to be continuing to work when I put in another stick of RAM and the GPU, but after leaving my computer idling for a while, I returned to find another BSOD had occurred. I ran memtest86+ for 10 passes with the 2 Kingston memory sticks in and got 0 errors, and I ran FurMark and attached my results for that as well as another zip file containing more BSOD minidump data.

rjcooley · Sep 18, 2013

Oh, and I reinstalled Windows 7 before the most recent BSOD's.

Arc · Sep 19, 2013

Arc said:
Hello rjcooley.

How old the Western Digital SiliconEdge BlueSSD is?
Make it sure that it is running with the up-to-date firmware. WD Support / Installation / SSD / WD SiliconEdge Blue
Also, it is almost full .... which is enough to make it crash to BSOD.

You say there is no firmware updates over 3 years? That is bad.

As a test, try installing Windows in another HDD, say the 1 TB seagate. There is a lot of free space on the D drive. Cut 100 GBs out and install Windows there ..... to test how it goes on there.

I am suspecting the SSD is failing.

But if you want to do what I suggest and you dont have proper idea about what exactly is to do ... let us know. We can assist you in the process.
___________________________________________________________________

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 34, {50853, fffff8800314c5f8, fffff8800314be50, fffff80002ed4470}

Probably caused by : memory_corruption ( nt!MmCheckCachedPageStates+3f0 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CACHE_MANAGER (34)
    See the comment for FAT_FILE_SYSTEM (0x23)
Arguments:
Arg1: 0000000000050853
Arg2: fffff8800314c5f8
Arg3: fffff8800314be50
Arg4: fffff80002ed4470

Debugging Details:
------------------


EXCEPTION_RECORD:  fffff8800314c5f8 -- (.exr 0xfffff8800314c5f8)
ExceptionAddress: fffff80002ed4470 (nt!MmCheckCachedPageStates+0x00000000000003f0)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 000063e000016c91
Attempt to read from address 000063e000016c91

CONTEXT:  fffff8800314be50 -- (.cxr 0xfffff8800314be50)
rax=63e000016c914900 rbx=000063e000016c91 rcx=ffffffffffffffff
rdx=0000000000000011 rsi=fffff6fcc008b600 rdi=0000000000000001
rip=fffff80002ed4470 rsp=fffff8800314c830 rbp=fffff8800314c880
 r8=0000000000000000  r9=fffffa8006031c80 r10=0000000000000000
r11=0000000000000000 r12=000063e000016c91 r13=0000000000000000
r14=fffff6fcc008b7f8 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
nt!MmCheckCachedPageStates+0x3f0:
fffff800`02ed4470 498b1c24        mov     rbx,qword ptr [r12] ds:002b:000063e0`00016c91=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  000063e000016c91

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030f6100
GetUlongFromAddress: unable to read from fffff800030f61c0
 000063e000016c91 Nonpaged pool

FOLLOWUP_IP: 
nt!MmCheckCachedPageStates+3f0
fffff800`02ed4470 498b1c24        mov     rbx,qword ptr [r12]

FAULTING_IP: 
nt!MmCheckCachedPageStates+3f0
fffff800`02ed4470 498b1c24        mov     rbx,qword ptr [r12]

BUGCHECK_STR:  0x34

LAST_CONTROL_TRANSFER:  from fffff80002eacf1e to fffff80002ed4470

STACK_TEXT:  
fffff880`0314c830 fffff800`02eacf1e : fffff980`116c0000 00000000`00040000 fffffa80`00000000 fffffa80`10055801 : nt!MmCheckCachedPageStates+0x3f0
fffff880`0314c9e0 fffff800`031267c1 : fffff880`00000000 00000000`c00000d8 fffffa80`10055860 fffffa80`0c364e00 : nt!CcFetchDataForRead+0x10e
fffff880`0314ca40 fffff800`02e6bda8 : fffffa80`10055860 00000000`03200000 00000000`00040000 fffffa80`067fa040 : nt!CcMapAndCopyFromCache+0xc5
fffff880`0314cad0 fffff800`02f03b4e : fffffa80`10055860 fffffa80`067fa000 fffff880`00000005 fffff880`04343734 : nt!CcPerformReadAhead+0x3b8
fffff880`0314cc00 fffff800`02ec8251 : fffffa80`0671b530 fffff800`031b6d01 fffff800`030c58d0 fffffa80`00000000 : nt!CcWorkerThread+0x21e
fffff880`0314ccb0 fffff800`0315cede : 00000000`00000000 fffffa80`067fa040 00000000`00000080 fffffa80`0670a040 : nt!ExpWorkerThread+0x111
fffff880`0314cd40 fffff800`02eaf906 : fffff880`03088180 fffffa80`067fa040 fffff880`03093040 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`0314cd80 00000000`00000000 : fffff880`0314d000 fffff880`03147000 fffff880`0314c6e0 00000000`00000000 : nt!KiStartSystemThread+0x16


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!MmCheckCachedPageStates+3f0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP:  5147d9c6

STACK_COMMAND:  .cxr 0xfffff8800314be50 ; kb

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  X64_0x34_nt!MmCheckCachedPageStates+3f0

BUCKET_ID:  X64_0x34_nt!MmCheckCachedPageStates+3f0

Followup: MachineOwner
---------

rjcooley · Sep 19, 2013

No good. I installed Windows 7 on the HDD and removed the SSD. I ended up with another BSOD (PFN_LIST_CORRUPT) while downloading updates for windows and a game through Steam.

Arc · Sep 20, 2013

Blue Screen of Death (BSOD) Posting Instructions.

rjcooley · Oct 6, 2013

Sorry, I hadn't yet set up my computer to create minidumps. Here are the most recent few. I've also had difficulties booting. Still running off the HDD only.

Arc · Oct 7, 2013

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If memtest reveals no error, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip

If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.
___________________________________________________________________________________

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff960001ac858, fffff88007368fd0, 0}

Probably caused by : memory_corruption

Followup: memory_corruption
---------

5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960001ac858, Address of the instruction which caused the bugcheck
Arg3: fffff88007368fd0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k!xxxSendMessageTimeout+347
fffff960`001ac858 4c8927          mov     qword ptr [rdi],r12

CONTEXT:  fffff88007368fd0 -- (.cxr 0xfffff88007368fd0)
rax=00000000fffffdcf rbx=000000000000003c rcx=00000000002ff484
rdx=fffff88007369908 rsi=000000000000000f rdi=0000000000000010
rip=fffff960001ac858 rsp=fffff880073699a0 rbp=fffff900c083a570
 r8=fffff8800308cfc0  r9=fffff88007369db0 r10=fffff900c075a3e0
r11=fffff900c0800a70 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz ac po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010297
win32k!xxxSendMessageTimeout+0x347:
fffff960`001ac858 4c8927          mov     qword ptr [rdi],r12 ds:002b:00000000`00000010=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

BUGCHECK_STR:  0x3B

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff960002098de to fffff960001ac858

STACK_TEXT:  
fffff880`073699a0 fffff960`002098de : 00000000`00000000 fffff900`c083a570 fffff900`c083a570 00000000`00000000 : win32k!xxxSendMessageTimeout+0x347
fffff880`07369a50 fffff960`001272d3 : 00000000`00000000 00000000`00000000 00000000`01040058 00000000`00001141 : win32k!xxxUpdateWindow2+0x12e
fffff880`07369ac0 fffff960`00136e7c : fffff900`c083a570 fffff900`c083a570 fffff880`07369ca0 00000000`00001141 : win32k!xxxInternalInvalidate+0x1c3
fffff880`07369b40 fffff960`001bf529 : 00000000`00000000 fffff880`07369bd8 00000000`0004031a fffff880`07369ca0 : win32k!xxxRedrawWindow+0x1a0
fffff880`07369ba0 fffff800`02c8cad3 : fffffa80`0ab8b230 fffff880`07369bd8 00000000`00d4c0c0 00000000`00000020 : win32k!NtUserRedrawWindow+0xe9
fffff880`07369c20 00000000`73742dd9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0013ebe8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x73742dd9


CHKIMG_EXTENSION: !chkimg -lo 50 -db !nt
5 errors : !nt (fffff80002c8d390-fffff80002c8dea8)
fffff80002c8d390 *7b  6f  70  30  66  0f  6f  78  40  66  44  0f  6f  40  50  66 {[email protected]@Pf
...
fffff80002c8d3b0 *50  00  00  00  66  44  0f  6f  a0  90  00  00  00  66  44  0f P...fD.o.....fD.
fffff80002c8d3c0  6f  a8  a0  00  00  00  66  44 *00  6f  b0  b0  00  00  00  66 o.....fD.o.....f
...
fffff80002c8dab0 *00  20  c0  48  89  01  0f  20  d0  48  89  41  08  0f  20  d8 . .H... .H.A.. .
...
fffff80002c8dea0  db  e3  c3  cc  cc  cc  cc  cc *00  0f  1f  80  00  00  00  00 ................

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  STRIDE

STACK_COMMAND:  .cxr 0xfffff88007368fd0 ; kb

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE

BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE

Followup: memory_corruption
---------

Custom built PC BSOD playing Outlast and other games

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