Dell Inspiron - Trying to do Factory Image Restore

[stolyneri]

I have a Dell Inspiron M5030 with Windows 7 Home Premium, and am trying to do a factory image restore. I got the "File Recovery" virus on the computer a few weeks ago. I was able to remove that virus, but the computer has not been the same since, and I'm pretty sure there are more bugs on it. So, I would like to restore the computer to how it came from Dell. I can get to the Advanced Boot Options, but when I select "Repair your computer" I just get a black screen with "Windows is loading files..." at the bottom, and nothing happens. I do not have the Windows 7 CD to reinstall Windows that way. Any help would be greatly appreciated. Thanks!

 

[Ztruker]

From the Dell Setup Guide:

Performing Dell Factory Image Restore
Turn on the computer.
1. When the DELL
2. logo appears, press <F8>
several times to access the Advanced Boot
Options window.
NOTE: If you wait too long and the
operating system logo appears, continue
to wait until you see the Microsoft Windows
desktop; then, restart your
computer and try again.
Select
3. Repair Your Computer.
The System Recovery Options window appears.
Select a keyboard layout and click
4. Next . To access the recovery options, log on as
5. a local user. To access the command prompt,
type administrator in the User name
field, then click OK. Click
6. Dell Factory Image Restore.
The Dell Factory Image Restore welcome
screen appears.
NOTE: Depending upon your configuration,
you may need to select Dell Factory Tools,
then Dell Factory Image Restore.
Click
7. Next . The Confirm Data Deletion
screen appears.
NOTE: If you do not want to proceed with
Factory Image Restore, click Cancel .
Select the check box to confirm that you
8. want to continue reformatting the hard drive
and restoring the system software to the
factory condition, then click Next .
The restore process begins and may take
five or more minutes to complete. A message
appears when the operating system and
factory ‑ installed applications have been
restored to factory condition.
Click
9. Finish to restart the computer.

 

[stolyneri]

Ok, I understand these steps, but my problem is with step 3. When I select "Repair your computer" I just get a black screen with "Windows is loading files..." at the bottom, then nothing happens and I eventually have to reboot the computer. I never make it to the System Recovery Options window.

 

[gregrocker]

If Recovery won't run then do the superior Clean Reinstall - Factory OEM Windows 7.

Everything you need is in the blue link, including the installer and tool to burn to DVD or write to flash stick. Read the special note for Dell owners.

This is the same as the Reinstallation DVD Dell would send you except you activate it with the Product Key on COA sticker attached to machine.

Dell Restoring Your Computer´s Software to the Factory Settings
Dell Recovery Partition - restoring F8 link
Dell DIagnostics downoad