Dell Vostro Laptop / Ran Diagonostic and it shws as a Dell XPS Laptop?

[jjr]

Hi,
I picked up a Dell 14" Vostro 3450 running Win7 Pro 64bit, when I went into Dell to get the service tag it shows up as a XPS 15 L502X 15in laptop? (same guts??)

Next I ran the Dell PC test and when I got the results they were in Czech? So I translated that w/ Google and it shows that the test passed for the buner, HD and memory. I will run a full one next

I called the guy who sold me the laptop and he said years back dell had a tech come out and replace something on the laptop and that he did not remember whet?

Any idea what caused this and what was replaced? Is there a way to change the language on the Dell report to be in English all the time?

TIA

 

[mrjimphelps]

It is unlikely that an authorized Dell technician would have done something that resulted in what you currently have.

Try manually entering the service tag, rather than letting Dell scan for it. If you get back that it's a Vostro after you manually enter the service tag, then perhaps a Czech language version of an XPS factory restore disk was used at some point to reinstall Windows? If that is even possible, it would have taken some work afterwards to get everything working correctly.

If I am correct about a Czech factory restore disk being used, then an easy way to fix things would be to get an English language set of factory restore disks for your model of the Vostro. I ordered a set of factory restore disks from Dell years ago; it cost me around $20.

It is possible that the hard drive contains the factory restore files. But I wouldn't be surprised if you got the Czech version again; and you would then have to locate and install all of the correct drivers, including your network adapter driver, which means that you would have a big hassle on your hands. Things are working now, so I think your best bet is to try to get the correct factory restore disks from Dell and then do a rebuild with them.

 

[jjr]

Both these configerations are directly from the Dell site


original configuration from Dell:
System summary
Service Tag BF48QQ1
Computer Model XPS 15 L502X
Shipping Date 6/7/2011
Country Czech Republic
Components
Show All | Hide All | Export to csv
210-35502 : XPS L502x : RETAIL ONLY 2nd generation Intel Core i5-2410M processor 2.30 GHz with Turbo Boost 2.0 up to 2.90 GHz
619-26037 : Operating System : Czech Genuine Windows 7 Home Premium (64 BIT)
555-13700 : Wireless : Europe Intel Centrino Wireless-N 1030 (1x2 b/g/n+ Bluetooth Combo Card)
370-18915 : Memory : 4096MB (1x4096) 1333MHz DDR3 Dual Channel
450-15034 : Power Cord : European 250V
230-11716 : Display : 15.6" FHD B+RGLED True-Life (1920x1080) with 2.0 Mega Pixel Integrated Camera
320-11684 : LCD Back Cover : Metalloid Aluminum (WLAN) L501X
429-15805 : Optical Drive : 8x DVD+/-RW Optical Drive
583-14873 : Keyboard : Internal Czech Qwerty Keyboard
506-10190 : TV Tuner : Not Included
451-11542 : Battery : Primary 6-cell 56W/HR LI-ION
340-25042 : Ship Accessory : Czech Docs
810-10003 : Retail Marker
450-16093 : Power Supply : XPS 130W AC Adapter
400-21830 : Hard Drive : 500GB Serial ATA (7200RPM)
620-12404 : OS Media : MUI Windows 7 Home Premium (64 BIT) Resource DVD
490-12742 : Graphics : 1GB NVIDIA GeForce GT 525M Graphics card
340-25070 : Resource DVD : XPS L502x Diagnostics and Drivers

Current Configeration from Dell:


Updated 10/4/2017 Refresh
General Information
Service Tag BF48QQ1
Express Service Code 24858724681
Computer Model Dell System Vostro 3450
BIOS Vendor Dell Inc.
BIOS Version A13
BIOS Date 9/26/2012
OS Version Microsoft Windows 7 Professional
Processor
Manufacturer Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz
Clock Speed 2.3Ghz
L2 Cache Size 256
Memory
Available Memory 61.00 %
Page File Size 12,074.5MB
Available Page File 97.83 %
Virtual Memory 12,074.5MB
Available Virtual Memory 77.98 %
ChannelA-DIMM0 4,096.0MB
ChannelB-DIMM0 2,048.0MB
Network controller
Adaptor Bluetooth Device (Personal Area Network)
Adaptor Realtek PCIe GBE Family Controller
Storage
Drive C:
Type 3
Drive Size 232.8GB
Total Available Space 183.9GB
Used Space 48.9GB
Drive D:
Type 5
Drive Size
Total Available Space
Used Space
Drive E:
Type 2
Drive Size 14.9GB
Total Available Space 10.5GB
Used Space 4.3GB
Hardware
Type Description
DVD/CD-ROM Drives
TSSTcorp DVD+-RW TS-L633J
Disk Drives
ST250LT007-9ZV14C
SD Card
Display Adapters
Intel(R) HD Graphics Family
AMD Radeon HD 7650M
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Bluetooth Hard Copy Cable Replacement Server
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[jjr]

Yes I did the manual tag and got the XPS, read the configurations (both are the same machine) would it be ok to use like this if it passes all the diagnostics? I do not mind reinstalling the OS if that would be a sure fix.

Or could it be another issue?

Try manually entering the service tag, rather than letting Dell scan for it.

If you get back that it's a Vostro after you manually enter the service tag, then perhaps a Czech language version of an XPS factory restore disk was used at some point to reinstall Windows? If that is even possible, it would have taken some work afterwards to get everything working correctly.

If I am correct about a Czech factory install disk being used, then an easy way to fix things would be to get an English language set of factory rebuild disks for your model of the Vostro. I ordered a set of factory rebuild disks from Dell years ago; it cost me around $20.

 

[mrjimphelps]

Since Dell is telling you the correct current configuration, does the Dell PC Test now show you the correct information? In other words, did your visit to the Dell website correct the info which is stored in the computer?

I don't think there is any harm in using your computer with the wrong info in it, except when it comes to updates. Whenever you scan for updates, it will probably return updates which pertain to an XPS rather than a Vostro.

 

[torchwood]

Hi JJR,

Obviously the frst thing that comes to mind
Measure the screen. 14 or 15

as its showing as Czech, would it work on US voltages.

Highly unlikely that for either version any Dell updates will be required, including Bios, as your running W7

The other major difference was the operating system Home V Pro

Belarc advisor will provide you with its hardware configuration, compare them

If its running quite merrily its NOT a problem, reinstalling the OS will not change hardware details, or change the dell diagnostic report language thats picked up from the service tag.

running this tool might provide a little more data but not much, copy/paste the output
http://go.microsoft.com/fwlink/?LinkID=52012

Roy

 

[jjr]

Just ran every test that Dell offered and it passed them all see below:

Would anyone know if I re-installed the OS if that would fix the issue?

SupportAssist Log File
Wednesday, October 04, 2017 2:47:20 PM
Overall Test Result: Passed


(FILE TOO BIG TO UPLOAD)

 

[jjr]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-J8D7P-XQJJ2-GPDD4
Windows Product Key Hash: xgsndMkYdJsYmUng0qIJ/thx+HI=
Windows Product ID: 00371-868-0000007-85879
Windows Product ID Type: 1
Windows License Type: KMS Client
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {E8D5FAD2-EA49-4B5F-9D79-751729EAFF91}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170810-1615
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E8D5FAD2-EA49-4B5F-9D79-751729EAFF91}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GPDD4</PKey><PID>00371-868-0000007-85879</PID><PIDType>1</PIDType><SID>S-1-5-21-3858535538-4243299009-1874192402</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>Dell System Vostro 3450</Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="6"/><Date>20120926000000.000000+000</Date></BIOS><HWID>F9FE3E07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.23403

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_KMSCLIENT channel
Activation ID: b92e9980-b9d5-4821-9c94-140f632f6312
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-868-000000-03-1033-7601.0000-2772017
Installation ID: 016140959974369911889454442482574921005410753390140174
Partial Product Key: GPDD4
License Status: Licensed
Volume activation expiration: 259200 minute(s) (180 day(s))
Remaining Windows rearm count: 1
Trusted time: 10/4/2017 3:06:17 PM

Key Management Service client information
Client Machine ID (CMID): ccaf5ef6-fe19-4c79-8eb3-796f0870bf02
Registered KMS machine name: 127.0.0.2:1688
KMS machine extended PID: 05426-00206-151-586194-03-1033-9200.0000-3282012
Activation interval: 120 minutes
Renewal interval: 43200 minutes
KMS host caching is enabled

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAAACAAAAAwABAAEAonbWOXJKCAF6//h7pI8SSlgbspwAefTOLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL QA09
FACP DELL QA09
HPET DELL QA09
BOOT
MCFG DELL QA09
SLIC DELL QA09
SSDT DELL PtidDevc
ASF! DELL QA09
SSDT DELL PtidDevc
SSDT DELL PtidDevc
UEFI DELL QA09
UEFI DELL QA09
SSDT DELL PtidDevc
SSDT DELL PtidDevc
UEFI DELL QA09

 

[jjr]

 

[torchwood]

WELL i certainly wasnt expecting that!!!

Hi jjr,
its Non-genuine
gotta tell you its activated via an exploit
You have a volume licence key thats self validating via a loop back

have you had to use slmgr/rearm

You will need to use the COA sticker code key to make it genuine.
note - the type will also have to be PRO (Dell OA)
If its home then you will need to re-install with that version Iso

The motherboard is coming back as a Vostro 3450


As i said in my ealier post ALL data returned from Dell cannot be user changed

Roy

 

[jjr]

Thnaks I do have the coa as well as a real Dell disc, so I reinstall will fix everything?

Last report


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Řešení a služby
Podpora
Výhodné nabídky
Podpora Podpora produktů
Spojte se s námi
XPS 15 L502X
Podpora pro produkt XPS 15 L502X Změnit produkt
Výrobní číslo: BF48QQ1 Kód Express Service Code: 24858724681

Diagnostika

Témata a články podpory

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Výsledek: Nebyly nalezeny žádné chyby.
Dobré zprávy, během diagnostické kontroly nebyly nalezeny žádné chyby. Přejděte dolů a přečtěte si výsledky diagnostiky a návrhy na zlepšení výkonu systému.

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Váš paměťový modul se zdá být v pořádku. Tato diagnostika však nerozpozná některé chyby paměti. Pokud máte podezření, že s paměťovými moduly něco není v pořádku, můžete zkusit vyhledat problémy, které nelze snadno odhalit, pomocí zátěžového testu paměti. Spusťte zátěžový test paměti.
Poznámka: V závislosti na velikosti paměti zařízení může tento test trvat 1 až 2 hodiny.

Přečtěte si, jak odstraňovat problémy s pamětí notebooků a stolních počítačů.
DVDMINUSRW

Zařízení bylo testováno a pracuje správně.

V zájmu řešení problémů s optickou jednotkou zvažte spuštění následujících oprav.
Windows XP
Windows Vista
Windows 7
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Pokud máte problémy se čtením nebo zápisem na média, vyzkoušejte různé typy a značky.
Chcete-li nalézt řešení jednoduchých problémů s konfigurací, podívejte se na tento článek ve znalostní databázi Dell.
HardDrive

Pevné disky v systému jsou provozním stavu. V mnoha případech problémy s výkonem způsobují aplikace spuštěné na počítači.
V zájmu řešení problémů s pomalým výkonem zvažte spuštění následujících oprav.
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Přečtěte si tento článek znalostní báze Dell Knowledge Base o tom, jak určit, zda je příčinou problému software nainstalovaný v počítači.
Pokud máte antivirový a antimalwarový software, zvažte testování systému.
Viz kompletní výsledky prověřování.

Diagnostika byla dokončena.

 

[fireberd]

The Vostro line (laptops and desktops) were sold as Dell's "entry level" business systems. As I recall, the Vostro line was discontinued a couple of years ago. If you still have an issue with the Service Tag number and what it identifies it as, there is the Dell community forum and that may get it resolved. As long as Windows works OK and activates as a legal copy that's about all you need. The warranty has expired, according to one of your posts, and if it develops a hardware problem you are "on your own" to try and get it resolved.

Dell Community Forum

 

[jjr]

Well popped in the OEM Pro 7 disc and doing a fresh install (fingers crossed)

I did try putting in the win7 Pro COA SN off the tag in the current OS and it would not work stating I must have a win7 pro installed.

As always fun and games

Will report back.

 

[jjr]

What a mess, now I did a fresh install and I ca not even get the Dell sys detect to run and yes I have a new OEM Win7 64 bit Pro disk. On top of that I ca not get the wireless adapter to work or even find where to turn on... Should of let well enough alone and just used it as a backup laptop.
W/o out use of the dell support I can not even run the test to find the correct drivers to re-install

 

[jjr]

Ok, got the Dell system detect to work and went into the Dell site to get the drivers, after it started running a screen popped up for the correct drivers , I clicked on that and guess what?

It direst me to the XPS drivers page and showed them as the recommended drivers, interesting! Can wait to see how this ends

 

[fireberd]

Whether "XPS" or "Vostro" drivers list, as long as they are for the same hardware devices it doesn't matter.

 

[jjr]

cant get the wirless to work? Tried the fn/f2 w/o any luck?

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ı i Intel - Common User Interface version 8.15.10.2476 (64-bit)
i Intel - IntelCpHeciSvc Executable version 9.0.0.1340
i Intel - PROSet/Wireless version 15, 2, 0, 0 (64-bit) ı i Intel - PROSet\Wireless Bluetooth version 1.1.0.0051
i Large Software - ZoneAlarm PCTune-Up version 2.2.0.1
ı i Microsoft - .NET Framework version 2.0.50727.5483 (32/64-bit)
ı i Microsoft - .NET Framework version 3.0.6920.5011 (64-bit)
i Microsoft - .NET Framework version 4.0.41210.0 (32/64-bit)
i Microsoft - .NET Framework version 4.6.1055.0 (32/64-bit)
ı i Microsoft - Internet Explorer version 11.00.9600.18792 (32/64-bit)
ı i Microsoft - Windows Installer - Unicode version 5.0.7600.16385 (32/64-bit)
i Microsoft - Windows Media Player version 12.0.7601.23517 (32/64-bit)
i Microsoft - Windows Script Host version 5.8.7600.16385 (32/64-bit)
ı i Microsoft - Windows Search version 7.00.7600.16385 (32/64-bit)
i No Company Name - Wireless PAN DHCP and DNS Server version 15, 2, 0, 0 (64-bit)
i PC-Doctor - for Windows version 6.0.6875.668 (64-bit)
i Renesas Electronics - USB 3.0 Device Driver version 2.1.22.0
ı i Renesas Electronics - USB 3.0 Monitor version 2.1.26.0
ı i Synaptics - Fingerprint Sensor Software Suite. version 4.05.0266.000 (64-bit)
i Mouse over to see details, click to see where software is installed.
ı Marks software last used within the past 7 days.
ıı Marks software last used within the past 90 days, but over 7 days ago.
ııı Marks software last used within the past year, but over 90 days ago.
ıııı Marks software last used over 1 year ago.
Unmarked software lacks the data to determine last use.

 

[jjr]

Also I have been in services and set the wlan to automatic, at a loss. I seem not to be able to find the correct driver for the wireless card?

http://www.angelfire.com/il3/twins/devicemgrwirless.jpg

 

[Megahertz07]

Open device manager, right click on one of them - Properties - Details tab - Hardware ID
Select the fist ID right click and copy.
Paste it here. It's something like HID\VID_046D&PID_C52B&REV_1203&MI_02&Qid_101A&WI_01&Class_0000000

 

[jjr]

OK under Other devices:
Network Controller = value says network controller (nothing else) GENERAL CODE 28 DRIVER NOT INSTALLED
Sm Bus controller (same as above) GENERAL CODE 28 DRIVER NOT INSTALLED
Unknown device = ACP/\SMO8800 uNDER THAT *SMO8800

THE last one I did find the driver and installed and no longer see it:

The free fall sensor http://ftp.dell.com/FOLDER01168946M/1/Chipset_Driver_XWJWG_WN_4.10.0036_A05.EXE