Different BSoDs, mostly caused by ntoskrnl.exe

[thead1247]

OK heres the WDOlogs.zip file. Inside there is a .txt file called wdofileinfo.

 

[thead1247]

In case you were wondering, I have managed to get onto Windows now.

On the Realibity Monitor, I found some info on a 0x1e bugcheck. Weirdly, all its parameters are at 0. There no memory dump that I can find. Windows says there is one for it. Note: This was before I updated to SP1. Here is the info for the BSoD:

Problem signature

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Extra information about the problem
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem
052612-27502-01.dmp
sysdata.xml

 

[thead1247]

Found the memory dump for the 1e bugcheck.

 

[koolkat77]

Hello thread1247,
Sorry that there was no reply on your thread updates.

Suggestions according to problematic software:

Start Menu\Programs\Norton Online Backup	Public:Start Menu\Programs\Norton Online Backup	Public
Start Menu\Programs\Norton 360	Public:Start Menu\Programs\Norton 360	Public

Please uninstall Norton/Symantec products/all it's components. Some of your dumps point toward it, but it's nothing new that it's known to cause BSoDs.
→ Norton Product Removal Tool

I and many members on our forum recommend Microsoft security essentials with
a great combination of Malware Bytes.

→ Microsoft Security Essentials - Free Antivirus for Windows
→ Malwarebytes - The Free version
→ http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

Run a full scan with both (separately) once downloaded, installed and updated.

Run the System File Checker that scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
→ http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Look for driver updates, your graphic card drivers are out dated.

Driver	c:\windows\system32\drivers\atikmpag.sys (8.14.1.6099, 184.50 KB (188,928 bytes), 07/04/2010 08:43)

(Uninstall older ones from Start rb: -> Control Panel -> Programs -> Uninstall a program)
Avoid Catalyst Control Center while installation.
External link for download: Download AMD Catalyst Drivers 12.8 Vista 64 - FileHippo.com

Let me know if the computer is stable or not, we'll do more troubleshooting

Good luck

 

[thead1247]

Do I download Malware Bytes with the Microsoft Security Essentials?
Also, I get this message when I log on:

 

[koolkat77]

Do one at a time.

1. Uninstall Norton and its components (It's a must)
2. Then download MSE install the updates and make full scan
3. Run the File Checker, run 3 times or more if it finds files to repair. If there are files that cannot be repaired, upload the CBS log here. (I'll request a friend to take a look at it.)
4. Then continue with installing and scanning with MBAM
5. Edit/ See this thread: BTTray.exe - System Error on T410 - Lenovo Community
​

Keep us posted

 

[thead1247]

The computer is very unstable. I just had a 0x3b bug check.
It was idle at the time

 

[koolkat77]

Did you do anything from any of my posts above?

 

[thead1247]

I uninstalled Norton 360 and installed MSE. For some reason, the updating took a bit long. I think it is my internet speed.

 

[thead1247]

I am now running SFC. (which is System File Checker)

 

[koolkat77]

Okay, do all and let me know the results.

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION 
Usual causes:  System service, Device driver, [COLOR="DarkOrange"]graphics driver[/COLOR], ?memory
BugCheck 3B, {c0000005, fffff800030e6274, fffff88007afcf90, 0}
Probably caused by : ntkrnlmp.exe ( nt!IofCallDriver+44 )

 

[thead1247]

Do I need to uninstall ATI Catalyst Install Manager? Because that is the only thing made by ATI on my Progams list.

 

[koolkat77]

Please post a picture of that list in your control panel?

 

[thead1247]

Here's the picture, as requested

 

[koolkat77]

Very strange, but okay. Go ahead and uninstall it.
You should uninstall Ask Toolbar too. It's not less than a virus

 

[thead1247]

And the updater?

 

[koolkat77]

And the updater?

Yes, use Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

 

[thead1247]

There is no option to uninstall the Manager.

 

[koolkat77]

Umm install revo uninstaller, see if it the uninstall option is there for the ATI stuff

 

[thead1247]

The SFC found no integrity violations.