DNS Server Not Responding for new laptop

[heatherjot]

I just bought a new laptop for my uncle and am unable to connect to my internet via WiFi OR ethernet. When I run the diagnostics it tells me the dns server is not responding. Settings are to automatically connect to dns servers. I have tried changing them to a couple of addresses i have found online and have had no luck. I have many other devices in my household that have no problem connecting to the internet service. I have also run across advice to remove/disable a wireless miniport adapter, which i not found so I am assuming that isnt my issue.

I have comcast, a motorola modem/router, and the laptop is a Dell. The operating system in Windows 7 x64. Any help is greatly appreciated. I am so frustrated at this point.

 

[2xg]

Hi and Welcome to Seven Forums,

Have you Power Cycled all the devices?

Verify that all your Network Services are Started from Control Panel and its Dependencies.
Click on the Start button and type services.msc press enter.
• COM+ Event System (for WZC issues)
• Computer Browser
• DHCP Client
• DNS Client
• Network Connections
• Network Location Awareness
• Remote Procedure Call (RPC)
• Server
• TCP/IP Netbios helper
• WLAN AutoConfig
• Workstation