Prescottbob,
Let's hold off on
AdwCleaner. That program, IMO, does not have a prayer in this situation...
Try the following...(see
Note at the end)
(You may want to print these instructions for easier access to them)
--->> Please press the
Windows key and the
R key simultaneously to open
Run dialog box.
In the Run box, type (or copy/paste with your mouse, if you can):
Code:
iexplore.exe [URL]http://www.bleepingcomputer.com/download/rkill/dl/132/[/URL]
Press: OK
Save
Rkill.com on your Desktop.
Right-click on the downloaded RKill file and select:
Run as Administrator
When the tool runs, a black DOS box briefly flashes and then disappears. This is normal and indicates the tool ran successfully.
When the scan is done, Notepad opens with the
RKill report.
Please save the
RKill report to your Desktop, to post in your reply.
>>
Do not reboot the computer after running RKill, as the malware program will start again!!!
Back to the
Windows key and the
R key to open
Run dialog box.
In the Run box, type (or copy/paste with your mouse, if you can):
Code:
iexplore.exe [URL]http://www.malwarebytes.org/products/malwarebytes_free/[/URL]
Press: OK
Save to the Desktop.
Double-click the downloaded file to run MBAM.
When the installation begins, follow the series of setup wizard prompts pressing Next, and on the last prompt, press:
Install
When done with this phase, press:
Finish
However,
uncheck:
Enable free trial of Malwarebytes Anti-Malware Pro
MBAM automatically starts and takes you to the main console and to the Scanner tab.
On the Scanner tab:
Make sure the
Perform Full Scan option is selected.
Then click on the
Scan button.
The scan may take some time to complete, so please be patient.
When the scan is finished, a message box shows:
The scan completed successfully. ..etc.
If anything is found, click
Show Results to display all objects found.
Click OK to close the message box and continue with the removal process.
Make sure that everything is checked, and click:
Remove Selected
When removal is completed, a report opens in Notepad.
(The log is automatically saved and can also be viewed by clicking the Logs tab).
Please post the MBAM log in your reply.
Note: If the above does not work, try the same instructions in
Safe Mode with Networking
