Solved Double clicking a certain folder results in exlorer.exe crash, WHY?

[dewe]

Hello,

It is a very weird problem. I do not even know how to troubleshoot it. When I double click to the folder where I store my application shortcuts, Windows explorer crashes (not always). I am suspicious of Advanced System Care and I've removed it from context menu integration, still no luck. Since the problem occurs randomly, I dont know what causes it. I've formatted my PC yesterday and I didn't experience explorer crashes till installing the ASC. But since problem occurs very randomly, I am not very sure that it is caused by ASC.

Help me troubleshoot it, thank you.

 

[Vuxy]

Hello Dewe,

Well done on removing Advanced System Care. Do you have any other programs, like registry cleaners or programs that are supposed to tune-up your computer?

https://www.malwarebytes.org/

Malwarebytes will product a log, please can you upload it to here? Navigate to: C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Logs and upload the logs to here.

Thank you,
VinnyBuxton

 

[dewe]

Hello Dewe,

Well done on removing Advanced System Care. Do you have any other programs, like registry cleaners or programs that are supposed to tune-up your computer?

https://www.malwarebytes.org/

Malwarebytes will product a log, please can you upload it to here? Navigate to: C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Logs and upload the logs to here.

Thank you,
VinnyBuxton

Hi,

I did not remove ASC. I removed it's context menu integration, since generally folder related explorer crashes caused by them, but found no luck. It still randomy crashes. I doubt it's malware originated, since it occurs in 24 hours old system.

Regards.

 

[Ranger4]

Advanced System Care is known to cause plenty of computer problems. Try completely uninstalling it from Programs & Files in Control Panel. Apparently uninstalling does not always fix the mess it can create so you may still have problems.

 

[Vuxy]

Hello Dewe,

Can you boot into Safe Mode and see if it still happens when you double-click the folder? http://www.sevenforums.com/tutorials/69585-safe-mode.html

Can you confirm it only happens on one specific folder?

Thank you,
VinnyBuxton

 

[dewe]

Hi again, I have some updates,

1- I captured the crash log:

Sorun imzası:
  Sorunlu Olay Adı:	BEX64
  Uygulama Adı:	Explorer.EXE
  Uygulama Sürümü:	6.1.7601.17567
  Uygulama Zaman Damgası:	4d672ee4
  Hata Modülü Adı:	StackHash_a417
  Hata Modülü Sürümü:	0.0.0.0
  Hata Modülü Zaman Damgası:	00000000
  Özel Durum Uzaklığı:	0000000002ba0fd8
  Özel Durum Kodu:	c0000005
  Özel Durum Verileri:	0000000000000008
  OS Sürümü:	6.1.7601.2.1.0.256.48
  Yerel Kimlik:	1055
  Ek Bilgiler 1:	a417
  Ek Bilgiler 2:	a41736ed71912b9cc53a8c82f18d8b16
  Ek Bilgiler 3:	d9b8
  Ek Bilgiler 4:	d9b82c48d6f9d0138f64dafadac8e31c

2- I found a way that definetly reproduces the crash: I have 3 folders in my desktop, 2, where I store my application and game shortcuts and 1, the trash bin.

When I open&close folders/trash bin randomly, at one point folder no 1 (application shortcut storer) crashes the explorer.exe.

3- I uninstalled all the IOBit products, including ASC and Uninstaller. Since then I am unable to reproduce the crash.

4- If it doesn't crash within 48 hours, I'll mark this thread as solved. If it crashes again, I'll boot in the safe mod and give it a try.

Thank you all for your great support.

Regards.