Solved Driver causing Windows 10 to lose sleep

[maxie]

Sorted that is the main thing Jesse .. Would like to know how though ...

 

[Jesse Williams]

What do you mean? You would like to know how I disabled it? Also, I talked to Microsoft and they said to contact Acer because to them it sounded like the motherboard chipset. So, I contacted Acer and Acer said a lot of users are reporting this problem. Acer also said they can walk me through reverting back to Windows 8.1 or reinstalling Windows 10.

 

[maxie]

No what fixed the issue ... Are you thinking about going back to Windows 8 ? ...

If that is the case and it is the Chipset a Re-Install of 10 will not fix the issue ... There seems to be many cases with sleep problems in Windows 10 which the Fix did not cure ...

 

[Jesse Williams]

I am happy with 10, so I really don't want to go back to 8. Plus, I have been reading online that once you revert back to 8 or 7 from 10, you will run into some issues. I am not sure what fixed the issue. I will keep you posted. When I turned on my Laptop just now, this computer wouldn't sleep. I am thinking there is an issue where something on the network is keeping it awake. Homegroup is disabled. So, I don't know what the problem is.

 

[maxie]

Strange though I vaguely remember that a lot of people had issues with the Chipset when trying to Install any other OS ..


The BIOS needed to be changed in order to achieve that ...


But as Acer has released Ten Drivers surely that can not be the case !

 

[Jesse Williams]

So, they have had issues with the chipset on this computer?

 

[maxie]

Will try and find the Links for you tomorrow Jesse ...

 

[Jesse Williams]

Okay. Thanks, Maxie. Keep me in your prayers. I went to the doctor today, and they said I had high blood pressure and that my stomach had blockage in it up to my esophagus. I am too young to have high blood pressure.

 

[maxie]

Need to check the exact Model Number Jesse ...


Brand New Aspire XC-603G (ACX-603G-UW31). Windows ... - Page 2 - Acer Community

 

[Jesse Williams]

I read the link. Not sure what it means. The computer seems to run Windows 8.1 and 10 fine. It said in the link they were having issues running Windows 7 and certain hardware. Do you need my model number?

 

[maxie]

Yes the Model Number would help me understand better ... I do remember you did have problems with Windows 8 and the sleep issue ...

 

[Jesse Williams]

Okay. I have the SNID and the Serial Number. Not sure where the model number would be.

 

[maxie]

Check in System Information .. Maybe the full Model Number is listed there ...

 

[Jesse Williams]

System Information

 

[Jesse Williams]

Acer said they couldn't help me since its out of warranty and said for me to contact Microsoft. So, I contacted Microsoft last night and they did some changes, and it started sleeping again. I don't know how it's going to do today. But, I will keep you posted.

 

[maxie]

Sure it was working any how Jesse ...

 

[Jesse Williams]

It seems like there's something in the network causing it to lose sleep. Like, when I turn on my Laptop, is when it won't sleep.

 

[maxie]

Has it happened today also ? ...

 

[Jesse Williams]

No. It hasn't happened today, since I turned off a setting in the network adapter.

Here is the setting I turned off. It's in the screenshot.

 

[Jesse Williams]

Above is the screenshot. I unchecked "Allow the computer to turn off the device to save power". That fixes the issue.