DVD Rom Not Working!!! help !!!!!

Joseph Han

New member
Local time
8:08 PM
Messages
8
Hey! guys when i was was install a new frimware by flashing dvd rom then my dvd rom isn't working the icon of DVD rom from my computer folder is also gone and Device Manager is also not showing the icon and my dvd rom is not detected by dell optiplex 745 tower bios too. I have updated my bios to latest bios version 2.6.6..

!!!!!! Please Help As Faster As Someone can Please !!!!!!
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 8.1 Pro
CPU
Intel Core 2 Quad Q6600 2.4 GHz
Motherboard
Dell optiplex 745 Tower
Memory
2 GB DDR2
Graphics Card(s)
Intel(R) Q965/Q963 Express Chipset Family (Microsoft Corpor
Hard Drives
ST3160023AS ATA Device
Antivirus
Windows Defender
Browser
Mozilla Firefox
Hello Joseph, can you post a screen shot/picture of your Device Manager with CD/DVD expanded?
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
CPU
A10 7700 Kavari SteamRoller
Motherboard
ASUS A88XM-PLUS (FM2+ )
Memory
8GB DDR3 SDRAM PC3-8500
Graphics Card(s)
1024MB ATI AMD Radeon R7 Graphics
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Samsung
Hard Drives
SSD Crucial 120gb
WD VelociRaptor 1tb
PSU
Rosewill Gaming 650w
Case
Rosewill Galaxy 2
Internet Speed
55/12
Antivirus
Malwarebytes, MSE, SAS
Browser
FireFox, Chrome
Yes, Thanks for reply Device manager.png

My computer.png
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 8.1 Pro
CPU
Intel Core 2 Quad Q6600 2.4 GHz
Motherboard
Dell optiplex 745 Tower
Memory
2 GB DDR2
Graphics Card(s)
Intel(R) Q965/Q963 Express Chipset Family (Microsoft Corpor
Hard Drives
ST3160023AS ATA Device
Antivirus
Windows Defender
Browser
Mozilla Firefox
Looks like the DVD drive firmware flash was a catastrophic failure, because your mobo no longer detects the drive, and Windows doesn't even see a drive in Device Manager.

Your specs don't mention a make or model for the DVD drive. What have you got, and where did you get the firmware update?
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self-Built
OS
Win10 Pro 64-bit
CPU
AMD Ryzen 7 3800X
Motherboard
Gigabyte X570 UD
Memory
32 GB Kingston DDR4-2666
Graphics Card(s)
MSI nVidia GT 710 (2GB)
Sound Card
Creative Audigy FX 5.1
Monitor(s) Displays
ViewSonic VG2439Smh 24"
Screen Resolution
1920x1080
Hard Drives
3xWD1TB; 1xSeagate 1TB... all spinning rust
PSU
EVGA 100-W1-0500-KR (500w)
Case
SilverStone PS10 (modified)
Cooling
CPU:AMD Wraith Prism. Case:3x Noctua 120mm
Keyboard
Compaq Professional PS/2
Mouse
Microsoft Basic Optical Mouse 2.0
Internet Speed
Fiber 1Gbit/sec down/up
Antivirus
Avast Free
Browser
FF, Chrome
Other Info
2x LG GH24NSC0 DVD burners, Mackie CR3 monitor speakers
I installed the firmware from Dell drivers and downloads support. I think I have flash the wrong Philips CD/DVD Driver And I don't know how to solve my mistake please help me!!!!!
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 8.1 Pro
CPU
Intel Core 2 Quad Q6600 2.4 GHz
Motherboard
Dell optiplex 745 Tower
Memory
2 GB DDR2
Graphics Card(s)
Intel(R) Q965/Q963 Express Chipset Family (Microsoft Corpor
Hard Drives
ST3160023AS ATA Device
Antivirus
Windows Defender
Browser
Mozilla Firefox

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell XPS L502x
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i7 2670QM
Motherboard
Intel HM67 Mobile Express Chipset
Memory
Samsung 8GB 1333Mhz
Graphics Card(s)
nVidia Geforce 540M GT 2GB
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
15.6" Dell Standard RGB-LED Backlit Display
Screen Resolution
1366x768
Hard Drives
Seagate Momentus 2.5" 750GB HDD 5400rpm
Internet Speed
3.1 Mbits/s
Antivirus
AVG Free, Kaspersky
Browser
Google chrome
NAME: Philips & BenQ Digital Storage Corporation
MODEL: DVD8881
REV:A00

!!!!!!!!!!!!!! Please Help !!!!!!!!!!!!!!
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 8.1 Pro
CPU
Intel Core 2 Quad Q6600 2.4 GHz
Motherboard
Dell optiplex 745 Tower
Memory
2 GB DDR2
Graphics Card(s)
Intel(R) Q965/Q963 Express Chipset Family (Microsoft Corpor
Hard Drives
ST3160023AS ATA Device
Antivirus
Windows Defender
Browser
Mozilla Firefox

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell XPS L502x
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i7 2670QM
Motherboard
Intel HM67 Mobile Express Chipset
Memory
Samsung 8GB 1333Mhz
Graphics Card(s)
nVidia Geforce 540M GT 2GB
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
15.6" Dell Standard RGB-LED Backlit Display
Screen Resolution
1366x768
Hard Drives
Seagate Momentus 2.5" 750GB HDD 5400rpm
Internet Speed
3.1 Mbits/s
Antivirus
AVG Free, Kaspersky
Browser
Google chrome
Ugh. Not good. Looks like the OP will be shopping for a new optical drive. :(
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self-Built
OS
Win10 Pro 64-bit
CPU
AMD Ryzen 7 3800X
Motherboard
Gigabyte X570 UD
Memory
32 GB Kingston DDR4-2666
Graphics Card(s)
MSI nVidia GT 710 (2GB)
Sound Card
Creative Audigy FX 5.1
Monitor(s) Displays
ViewSonic VG2439Smh 24"
Screen Resolution
1920x1080
Hard Drives
3xWD1TB; 1xSeagate 1TB... all spinning rust
PSU
EVGA 100-W1-0500-KR (500w)
Case
SilverStone PS10 (modified)
Cooling
CPU:AMD Wraith Prism. Case:3x Noctua 120mm
Keyboard
Compaq Professional PS/2
Mouse
Microsoft Basic Optical Mouse 2.0
Internet Speed
Fiber 1Gbit/sec down/up
Antivirus
Avast Free
Browser
FF, Chrome
Other Info
2x LG GH24NSC0 DVD burners, Mackie CR3 monitor speakers
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