Email password not working on my laptop

[Retiredbill]

email password not working on my laptop

here is the malware and adw logs as an attachment

 

[richnrockville]

FWIW: I have found problems with users email smtp settings. Most have been cured by using port 2525 as the smtp port.
many email isp's block port 25 unless your connected directly to them.


Your mileage may vary. <G>

Rich

 

[Slartybart]

I'll defer to Jacee on the malware logs.

 

[Retiredbill]

They SMTP port is set up to 465, the same on both computers. I changed it to 2525 and the result was that when I tried sending a message, I didn't get an error it just timed out. Could that mean this is a problem with the ISP?

 

[Jacee]

Oh my goodness ... way too much "adware"!!

Please download TFC by Old Timer TFC - Temp File Cleaner by OldTimer - Geeks to Go Forums and save it to your desktop.
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista/Windows 7 right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Next, I'd like you to scan your machine with ESET OnlineScan

1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
   ESET OnlineScan
2. Click the
   
   button.
3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
   1. Click on
      
      to download the ESET Smart Installer. Save it to your desktop.
   2. Double click on the
      
      icon on your desktop.
4. Check
   
5. Click the
   
   button.
6. Accept any security warnings from your browser.
7. Check
   
8. Push the Start button.
9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
10. When the scan completes, push
    
11. Push
    
    , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
12. Push the
    
    button.
13. Push
    

**** please copy and paste the ESET log in notepad, not word... then attach and upload it for me to see in your next post.

 

[Retiredbill]

I downloaded and ran TFC and it got rid of 221 Mbytes. I tried to down load ESET and I got a new window and a screen that was black except for a link in the middle. I clicked on it and nothing happened. I tried it twice. Any suggestions?

 

[Retiredbill]

DUH!! I clicked on the name instead of the blue link. I ran it and the result is;
C:\AdwCleaner\Quarantine\C\ProgramData\Tarma Installer\{361E80BE-388B-4270-BF54-A10C2B756504}\_Setupx.dll.vir a variant of Win32/Adware.Yontoo.B application cleaned by deleting - quarantined

Does this help?

 

[Jacee]

Yep!

Now can you use your original password? If not, choose a new one and reset it on both computers.

 

[Retiredbill]

I tried to use my original password again and it did not work. According to my enail client's web page (I use Mozilla Thunderbird). "Thunderbird doesn't provide a way for a user to enter POP/IMAP/SMTP servers password when configuring an account. When you change a password using Thunderbird it has no effect on the real password". I am able to use the password manager in Thunderbird and delete all passwords and reenter them. That becomes a major task. The saved password on my laptop worked for a long time and only recently stopped working. Since I had only one saved password in the password manager on my laptop, I was able to delete it and reentered it when I tried sending an email and,of course, it failed.

 

[Jacee]

Download SUPERAntiSpyware Home Edition (free version)
http://www.superantispyware.com/index.html
Install it and double-click the icon on your desktop to run it.
It will ask if you want to update the program definitions, click Yes.
***Close all other browser windows before

scanning

• Under Configuration and Preferences, click the Preferences button.
• Click the Scanning Control tab.
• Under Scanner Options make sure the following are checked:
• Scan for tracking cookie
• Terminate memory threats before quarantining.
  Please leave the others unchecked.
• Click the Close button to leave the control center screen.
• On the main screen, under Scan for Harmful Software
  click Scan your computer.
• On the left check C:\Fixed Drive.
• On the right, under Complete Scan, choose Perform
  Complete Scan.
  Click Next to start the scan. Please be patient while it scans your
  computer.
  After the scan is complete a summary box will appear. Click OK.
  Make sure everything in the white box has a check next to it, then click
  Next.
  It will quarantine what it found and if it asks if you want to reboot, click
  Yes.
  To retrieve the removal information, please do the following:
• After reboot, double-click the SUPERAntispyware icon on your
  desktop.
  Click Preferences. Click the Statistics/Logs tab.
• Under Scanner Logs, double-click SUPERAntiSpyware Scan
  Log.
  It will open in your default text editor (such as Notepad/Wordpad).
• Highlight everything in the notepad, then right-click and choose copy.
  Click close and close again to exit the program.
  Please copy and paste that information

 

[Retiredbill]

I downloaded the software you suggested and ran it. It found no threats. Any more suggestions?

 

[Jacee]

I don't have any more suggestions, other than to post your problem to 'support' for Thunderbird email....
http://www.justanswer.com/sip/thunderbird-email?r=ppc|ga|6|Tech%20-%20Computer%20-%20Top%20Brands|Thunderbird%20Email%20-%201&JPKW=thunderbird%20email%20support&JPDC=S&JPST=&JPAD=21349255012&JPMT=p&JPNW=g&JPAF=txt&JPCD=20120714&JPRC=1&JPOP=Darren_Andrew9sec_Trans&gclid=CNLauPqMxbsCFe01QgodrAUAEg
Or here https://support.mozillamessaging.com/en-US/home

 

[Slartybart]

Is there any mail in the outbox?

If there is, please move all items in the outbox to another 'folder' in Thunderbird (you can move them back one at a time when this issue is resolved).

 

[Retiredbill]

There are no items in the outbox

 

[Slartybart]

ok thanks- sometimes a msg the outbox causes send to fail.

 

[Retiredbill]

This question submitted last December and was fully resolved in December. Why the response now?