Encrypted Files

[HDProman]

I have a top level folder where all folders, subfolders and files are encrypted.
I purchased these Adobe Lightroom tutorials which are mainly Quicktime formatted. The folders also contain several PDF files. These files where received as Zip files and extracted by me. The folder and file names display with green text.
My backup software skips all encrypted files and I am not allowed to copy these files to another location. I tried using file properties to remove the encryption but this failed.
Attempting to copy any of these files gets me a "File Access Denied" dialog. See screenshot jpg.

Thanks for any help, Floyd.

 

[LMiller7]

It appears that the files were NTFS encrypted by an account other than your own and you thus have no access to them. The account is not identified by name because it does not exist on your computer. You will not be able to open these files. You need to contact whoever sold you the tutorials.

 

[HDProman]

Some additional information.

These files where purchased and downloaded from the Photoserge website. I have viewed all these files, both the Quicktime videos and DNG sample images. They where accessible and unencrypted in the past.

I still have my email from Photoserge with links for the downloads and I will try a fresh install of one tutorial and see if these are encrypted or not.

If the new downloads are not encrypted then the question is now did all the files in only this folder become encrypted and could my entire file system be likewise encrypted in the future?