Epson NX415 can't be recognized

[ibjw]

Windows 7 Home Premium 64bit. Intel Q9550 2.83Ghz on Gigabyte MB #GA-EP43t-USB3, Corsair 1333 DDR3 8GB. Been working on this problem 4 days now. Checked all your threads relating to this, can't find fix.

Epson NX415 is a all-in-one printer. It worked fine with my old OS Win XP Prof. 32bit. Had ASUS MB, w Pentium 4, 2.8Ghz & 2 Gigs of Memory. Re-built with above components, everything else i add or do works great except the printer. When I plug it in, USB, The OS will not recognize the printer anywhere. It will recognize the scanner part of it though. In "Printers and Devices" and "Device Manager" it will show the scanner with a Yellow Exclamation point. The printer does not show up anywhere. I can download the New Driver for the scanner and the exclamations are removed and the scanner works fine but, I cannot download the new Printer Driver without the Printer being recognized. Anything you can suggest would be Greaaatly Appreciated.

 

[kword88]

is this where you downloaded the driver?

Epson Stylus NX415, Drivers & Downloads - Technical Support - Epson America, Inc.

 

[ibjw]

Yes.

 

[kword88]

what is the error message you get with the exclamation point?

 

[stormy13]

Download or install? Big difference. You can download anything, but installing is another story. Also when you download the driver select save (can save it anywhere you want), then run it after.

Also just in case you forgot from when you first got the printer, you have to install the driver before connecting the printer,



That is one reason that Windows isn't detecting the printer. Just in case you lost the manual for your printer you can find it here,

Epson Stylus NX415, Documents & Manuals - Technical Support - Epson America, Inc.

 

[ibjw]

The drivers for this device are not installed. (Code 28). That's just for the Scanner. When I install the driver that disappears. The Printer does not show up at all.

 

[ibjw]

When I use my original printer software CD, A window pops up and says this version of windows not compatible. Will not allow me to go any further. Will not recognize the printer when I plug it in. Only the scanner part of it gets recognized

 

[stormy13]

Unless there is Windows 7 drivers on the CD, it won't work,

Epson America, Inc. - Support - Highlights

you have to download the Windows 7 driver from Epson,

Epson America, Inc. - Support: Microsoft Windows 7 Support for the Epson Stylus NX415

If that link doesn't work start here,

Epson America, Inc. - Support: Microsoft Windows 7 Support

and select your model from the dropdown list.

 

[ibjw]

Unless there is Windows 7 drivers on the CD, it won't work,

Epson America, Inc. - Support - Highlights

you have to download the Windows 7 driver from Epson,

Epson America, Inc. - Support: Microsoft Windows 7 Support for the Epson Stylus NX415

If that link doesn't work start here,

Epson America, Inc. - Support: Microsoft Windows 7 Support

and select your model from the dropdown list.

I did already. The problem is in order for the install to work there has to be a printer in the device list for it to work. I cannot get the printer side on the list, only the scanner shows up

 

[ibjw]

Could the Printer be causing this problem?

 

[stormy13]

The problem is in order for the install to work there has to be a printer in the device list for it to work

Which goes against everything the manual for your printer (and most printers for that matter) in that you start the driver install then connect the printer when it asks you to. May be why it won't install or detect at all now.

A couple of things to try to see if you can get the driver install to start,

1. Uninstall anything and everything from Epson in Programs and Features, then run the downloaded driver file and only connect the printer once it asks you to.

2. If that fails do a system restore to a point before you first installed the printer driver, then try the install again.

Also do not use the disk that came with it, only use the downloaded driver.

 

[ibjw]

Thanks for all your help. I contacted Epson a few days ago and with some troubleshooting, their Tech said it was the printer. It was under warranty, so they sent me out another, but i figured I'd still troubleshoot while I was waiting for it. It just arrived during your last post. I'd figure I would try that one before I did a Sys Restore. It worked! Installed the New Drivers, plugged in the printer, and everything up and running just like we thought it should do. Again, Thanks for you time, I really appreciate it.