Error 800736B3 when updating KB3000869 to my Win 7

[japirakkari]

Hello!

I have tried several days to run the KB3000869 update to my Win 7 laptop without success. It always fails and the error code is every time 800736B3.

I have run ccleaner, sfc /scannow, SURT and several other tools but none of them has helped.

My CBS logs can be found here:
https://www.sendspace.com/file/n2sh16

Can you help me?

Regards,

Jari

 

[NoelDP]

CheckSUR shows the following problems...

Unavailable repair files:
 servicing\packages\Package_for_KB3000869~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB3000869~31bf3856ad364e35~amd64~~6.1.1.0.cat

I can find no SFC results - but your CBS.log is a mass of errors...

2014-11-07 22:54:49, Info                  CBS    Appl: Selfupdate, Component: x86_microsoft-windows-packager_31bf3856ad364e35_0.0.0.0_none_11ea043118e85a4e (6.1.7601.22809), elevation:3, lower version revision holder: 6.1.7601.18601
2014-11-07 22:54:49, Info                  CBS    Setting ExecuteState key to: CbsExecuteStateInitiateRollback | CbsExecuteStateFlagAdvancedInstallersFailed
2014-11-07 22:54:49, Info                  CSI    0000000e Performing 1 operations; 1 are not lock/unlock and follow:
  Install (5): flags: 0 tlc: [463c680c5e60b54714ba3d0d41563004, Version = 6.1.7601.18601, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:154{77}]"Package_1_for_KB3000869~31bf3856ad364e35~amd64~~6.1.1.0.3000869-2_neutral_GDR" ncdata: [l:4{2}]"17") thumbprint: (null)
2014-11-07 22:54:49, Error                 CSI    [EMAIL="0000000f@2014/11/7:20:54:49.743"]0000000f@2014/11/7:20:54:49.743[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(8701): Error STATUS_SXS_ASSEMBLY_NOT_FOUND originated in function ComponentStore::CRawStoreLayout::QueryComponentUnstagedFiles expression: (null)
[gle=0x80004005]
2014-11-07 22:54:52, Error                 CSI    00000010 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #53126# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd0150004]
2014-11-07 22:54:52, Error                 CSI    00000011 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #53125# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd0150004]
2014-11-07 22:54:52, Error                 CSI    00000012 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #53124# from CCSDirectTransaction::ExamineTransaction(...)[gle=0xd0150004]
2014-11-07 22:54:52, Error                 CSI    00000013 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #53123# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0xd0150004]
2014-11-07 22:54:52, Error                 CSI    [EMAIL="00000014@2014/11/7:20:54:52.380"]00000014@2014/11/7:20:54:52.380[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(8701): Error STATUS_SXS_ASSEMBLY_NOT_FOUND originated in function ComponentStore::CRawStoreLayout::QueryComponentUnstagedFiles expression: (null)
[gle=0x80004005]

We'll see what effect fixing the CheckSUR errors has - I'll post a fix soon.

 

[NoelDP]

I've uploaded afile - jpkaa.zip - to my OneDrive at Noel's OneDrive
Please downloadand save it.
Right-click onthe downloaded file, and select Extract all…
Extract to thedefault location - which will create a new folder jpkaain the same place.
Open this folder- there should be two folders inside it (Manifests,and Packages)
Copy the content of the Packages folder to thefolder

C:\Windows\Temp\CheckSur\Servicing\Packages


Nowrun the CheckSUR tool again (it may take a while)
Postthe new CheckSUR.log file, and the CheckSUR.persist.log file.

 

[japirakkari]

Here are the needed logs.

-Jari-

 

[NoelDP]

Great - CheckSUR is happy now.

PLease do another SFC /SCANNOW, and post the new CBS.log - that should tell us if it's also cured the other problems we were seeing.

 

[japirakkari]

sfc /scannow is executed. Here is the CBS.log.

-Jari-

 

[NoelDP]

The log is free of errors -
Go to Windows Update and do a new Check for updates.
Attempt to install ONLY the oldest update found - what happens?

If it installs OK, try the rest
If it fails - post the error code and the C:\Windows\windowsupdate.log file

 

[japirakkari]

Installation of the update failed and the error code is the same as earlier 800736B3. I attach the windows update log.

-Jari-

 

[NoelDP]

Try doing the update from a Clean Boot...

How to perform a clean boot in Windows

 

[japirakkari]

No luck with clean boot, I still get the error message.

-Jari-

 

[japirakkari]

I ran the "Checking System Update Readiness" and get following log. Can anyone provide me the files that I'm lacking?

-Jari-


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2014-12-04 21:04

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB3000869_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB3000869~31bf3856ad364e35~amd64~~6.1.1.0.mum

Checking Component Store

Summary:
Seconds executed: 4090
Found 2 errors
CBS MUM Missing Total count: 2

Unavailable repair files:
servicing\packages\Package_for_KB3000869_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB3000869~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB3000869_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB3000869~31bf3856ad364e35~amd64~~6.1.1.0.cat

 

[NoelDP]

I've uploaded a file - jpkab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder jpkab in the same place.
Open this folder - there should be one folders inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

 

[NoelDP]

I've uploaded a file - jpkab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder jpkab in the same place.
Open this folder - there should be one folders inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

 

[NoelDP]

I've uploaded a file - jpkab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder jpkab in the same place.
Open this folder - there should be one folders inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

 

[japirakkari]

Here are the logs.

My problem is that I'm not able to install update KB3010788 and I get error code 800736B3. I don't know if update KB3000869 should be installed before the KB301078? Anyway I had no luck with KB3010788.

 

[NoelDP]

CheckSUR is happy now, at least.

Do a new Check for Updates, then try installing only the oldest update found - if it fails post the C:\Windows\windowsupdate.log file.

 

[japirakkari]

Here is the Windows update log stating error 0x800736b3 when update KB3010788 is being installed.

-Jari-