Error 80073712 when trying to update to SP1

[drboys]

I get error 80073712 when trying to apply the SP1 update to Win 7. This has been a problem for a long time but since it did not impact what I was trying to do on my computer, I never chased it down to get a fix. Now it is a problem as I cannot install some new software until I update to SP1. I’ve searched the ‘net and ran SUR tool, SFC/Scannow and other hotfixes.

I have only one file (I think) that remains corrupted. My CheckSUR report lists one manifest file that shows ‘unavailable repair file’. I have attached the CheckSUR log and the persist log that shows how bad it was before applying the fixes.

SFC/Scannow returns Windows Resource Protection did not find any integrity violations.

My system is Win 7 Home Premium, 64 bit.

Can you help me fix or replace this one file?

 

[ICIT2LOL]

Hello and welcome drboys first up I would be trying this
Disk Check < if necessary include the /f and /r in the command line as per Option2 (if you are going to use the /r switch there is no need for the /f switch)
Run these in safe mode and the sfc often best run for two to three runs – you can leave out the /r switch in ckdsk if you feel it not necessary
if this does nothing then see this

https://answers.microsoft.com/en-us...omponent/29102eca-67ff-4724-837a-74289ec37498

 

[drboys]

Thanks for the response. I ran chkdsk/f, sfc/scannow and both returned no issues found and no integrity violations. I had already worked through the options on the second recommendation, but ran the Windows Update Troubleshooter again. That returned 'Windows Update Error 0X80073712 (2017-02-01-T_12_38_20A) Not Fixed; Security Settings, service registration, problems installing recent updates all showed Fixed.

I remain a prisoner of one manifest file preventing the SP1 update. Is there a replacement file for the one identified in the CheckSUR file?

 

[ICIT2LOL]

Ok mate I will ask for some help with the CheckSUR files as I am not that good at reading that stuff.

 

[drboys]

Thanks. I've tried the same fixes multiple times now and get the same failed result.

 

[torchwood]

Hi Drboys,
looks like that errors been there since 2010.
could be hard work tracking it back.
can you try this tool first might identify it, copy/paste the output

http://www.sysnative.com/niemiro/apps/SFCFix.exe

can you also copy/paste your cbs log.

and check you installed updates log, which ones were succesfull or failed on
2010-07-05

Roy

 

[drboys]

Thanks, Roy.

I ran the SFCFix file and it could not repair the corrupt file. Here is the output log:
_______
SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-02-09 15:37:09.287
Microsoft Windows 7 - amd64
Not using a script file.

AutoAnalysis::
WARNING: Manifest damage on component "amd64_2ea89a4298e0270035d36c672cf2d517_31bf3856ad364e35_6.1.7600.20658_none_910aecb80c01a95a". See CBS logfile for more details.

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 1
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 1
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2017-02-09 15:41:25.984
----------------------EOF-----------------------

I extracted the latest CBS Persist report. I was denied access to the CBS Log even though I am signed in as the administrator. I also tried to upload the report but was denied. Hope the Persist log helps. It was huge and I had to zip it to get it to upload.

View attachment 396258

Here are the updates installed on 2010-07-05:



I am not sure where to look beyond the Control Panel\Programs\Programs and Features\Installed Updates to find any that failed to install. It appears the complete list before I filtered on the 2010-07-05 date all installed okay. Is there another place to look for failed installations?

Thanks again for your help.

 

[torchwood]

Hi DrBoys,
go to your windows updates settings page, click on the one bottom left link.

Roy

 

[torchwood]

OOOPS top left please


Roy

 

[drboys]

Assumed you wanted me to click on the View Update History link. Here is the report out - only the last ones are showing.



No option to look for the 2010-07-05 date. At least that I could find...

 

[torchwood]

Hi Drboys,
lets try the easy route first
please uninstall
KB979900

REBOOT

try SP1

Roy

 

[drboys]

I selected this update in the Installed Updates list and chose uninstall. After a short time, I get an error message saying "An error has occurred. Not all of the updates were successfully uninstalled." The update KB979900 is still on the list. Is there another way to try to uninstall this?
Darl

 

[drboys]

I also tried to uninstall from the cmd prompt using wuas /uninstall /KB:979900. This time I got the following error code:

 

[torchwood]

Hi DrBoys,
can you run this tool copy/paste the output

http://www.sysnative.com/niemiro/apps/SFCFix.exe

Roy

 

[drboys]

I ran this again and here is the output:

View attachment SFCFix log 2-10-2017.txt

Darl

 

[torchwood]

Hi Darl,
that odd, 10 new ones,
from an elevated command mode pleae run

sfc /scannow

post the log.

Roy

 

[drboys]

Running sfc / scannow turned up no security violations. Here is what showed on the screen. Not sure if a separate log file is made or where to find it.

View attachment SFCFix log 2-10-2017.txt

oops, here is the screen shot:



Darl

 

[torchwood]

Hi Darl,
you gotta luv MS:sarc:.
The KB that causing the problem relates to NetFramework.
Can you goto to progarms/features, then top left click on features a smaller window will open..
You will see Netframework listed can you Expand it and enable all, if neccessary

REBOOT

now run the NF repair tool, from here

http://www.microsoft.com/en-us/download/details.aspx?id=30135

Reboot after its finished, try SP1.

If that fails it might be easier and certainly quicker to perform a clean install, which will include SP1, if so run run this tool, copy/paste the output.
http://go.microsoft.com/fwlink/?LinkID=52012


Roy

 

[drboys]

I made the change to the Netframework as recommended, rebooted, and ran SP1 update again. Same failure. Same manifest file unavailable to repair.

I ran the second tool and below is the output.

How do I perform a clean install w/SP1 already included?

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-BJD6C-K3YVH-DVQJG
Windows Product Key Hash: WFqPPaNJ0hrc3E/8MgITJa2Xf0M=
Windows Product ID: 00359-OEM-8992687-00118
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {3AF54F13-8BC6-4448-8AFA-43D677E16751}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.150318-1623
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005_B4D0AA8B-920-80070057

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3AF54F13-8BC6-4448-8AFA-43D677E16751}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DVQJG</PKey><PID>00359-OEM-8992687-00118</PID><PIDType>2</PIDType><SID>S-1-5-21-2493021462-3796740551-3675489695</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>CG5275</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0214   </Version><SMBIOSVersion major="2" minor="6"/><Date>20091112000000.000000+000</Date></BIOS><HWID>E0BA3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>263454B27D13F12</Val><Hash>Bco6/YtamrXdlG2PLOfctQARQwQ=</Hash><Pid>89446-905-1467296-65811</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800118-02-1033-7600.0000-2172009
Installation ID: 003740772885640562825266941106654455632792576715877920
Processor Certificate URL: [url]http://go.microsoft.com/fwlink/?LinkID=88338[/url]
Machine Certificate URL: [url]http://go.microsoft.com/fwlink/?LinkID=88339[/url]
Use License URL: [url]http://go.microsoft.com/fwlink/?LinkID=88341[/url]
Product Key Certificate URL: [url]http://go.microsoft.com/fwlink/?LinkID=88340[/url]
Partial Product Key: DVQJG
License Status: Licensed
Remaining Windows rearm count: 1
Trusted time: 2/11/2017 5:25:11 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:27:2016 23:34
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAln1US8COHL9CxoCWyt70514zxo5ecGVnXF0=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			111209		APIC1804
  FACP			111209		FACP1804
  HPET			111209		OEMHPET 
  MCFG			111209		OEMMCFG 
  OEMB			111209		OEMB1804
  GSCI			111209		GMCHSCI 
  SSDT			DpgPmm		CpuPm
  SLIC			_ASUS_		Notebook

 

[ICIT2LOL]

Just a thought and I can't remeber if we have touched on this before and I am wondering if Roy might agree - worth trying disabling the AV while this issue is going on??