error 87 DISM command-line not working, cant do cleanup servicing

[iko22]

DISM seems to be failing with error code after it was supplied with a valid command-line argument. Executing DISM /online /cleanup-image should return with operation successful. Instead the Deployment Imaging Service & Management Tool now reports there is an error while processing the command and returns error 87.

If I get error 87, I would have assumed it to be a typo made by me, so I would retype the command line with the correct spelling and try again.
Doing this with DISM /online /cleanup-image and still the same error returns.

DISM /online /cleanup-image

So then, at the cmd prompt, I press F3 to repeat the spelling of the previous command, and add " /?" to the end of line, the execution result successfully returns the DISM help options in the context of /cleanup-image.

So then I ask if DSIM is failing with commands other than help ("/?")? If I try other DISM /online commands, such as /get-intl or /get-features or /get-currentedition, then I find that these operations return successfully without error.

 

[ICIT2LOL]

Hello iko mate I am NO expert but a Google on this shows a slightly different command line prompt that you used - DISM /Online /Cleanup-Image /RestoreHealth I found this in this link but I am no expert like I said and do't know if this answers your query.
How to Repair Corrupted Windows System Files with the SFC and DISM Commands

 

[iko22]

Hello ICIT2LOL, many thanks for stopping by to answer my query. Googling "DISM" tends to bring lots Windows 10 and Windows 8 matches to the front of the search engine results. DISM featured in 8 or 10 is a part of the OS, and has more command line options to mount and service an image. Not all the options available in 8 or 10 are available on 7. To ensure I reach a win 7 tutorial, then searching "DISM Windows 7" gives more relevant tutorials in the results, I think.

DISM is available for win 7 as a download. I believe it is also called SURT in win 7. Yes, it says "Systems Update and Readiness Tool" in your linked article. (KB947821). What would happen if I uninstall KB947821 and re-install a new hotfix? Dunno.

DISM /online /cleanup-image should work on any of the applied versions of Windows, including my windows 7. DISM /online /cleanup-image /restorehealth has been only available with windows 8 or 10.

What would happen if I type "DISM /online /cleanup-image /restorehealth" into elevated command prompt of my Windows 7? Dunno ......... lets give it a go and see what happens ...... Oh, it says Error: 87 -- like before ---------------------- underneath the error is a bit of text saying "The restorehealth option is not recognized in this context. For more information, refer to the help." -- that info explanation tells me it doesn't like /restorehealth.

I pressed F3 to recall DISM /online /cleanup-image /restorehealth, and deleted the "/restorehealth" switch, then pressed enter. ....... and I got Error: 87 again. The blurb underneath "Error: 87" says "An error occured while processing the command. <new line> Ensure that the command-line arguments are valid. For more information, review the log file. <new line> The Dism log file can be found at C:\windows\logs\DISM\dism.log". I hadn't read that bit, I do confess - I supposed the command aborted.

Let see what the log file says .................. It is not very long (27 KB) ............................................... I dont know what I am looking for since I already know it aborted the operation ................................................................................... The first warning in the file is:
2017-03-12 18:39:01, Warning DISM DISM Provider Store: PID=6056 Failed to Load the provider: C:\Users\Admin\AppData\Local\Temp\438E156B-08AA-4362-A977-068EA2263242\PEProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
--- does it make sense?? ha ha ha .... ............................. if I scroll down the text, i see There is also an Error flag :
2017-03-12 18:39:02, Error DISM DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=80070057 ................................... thats it ....... one warning ... and one error.

 

[ICIT2LOL]

Hmm does certainly look to me at least a convoluted setup and as you say the Googles do put up a lot of different links - I just picked the one that looked the most likely.

I am assuming you have done the sfc and chkdsk scans? Plus malware scans?

 

[iko22]

Thanks, it certainly was helpful to check the forums before posting.

Just now, I tried refining search, and looked for "SURT Error 87 PEPprovider.dll". Looking at the results, would seem PEPprovider.dll is part of SURT (DISM) and not part of the original Win 7 installation.

Most posts online that quote PEPprovider.dll as a source of their problem were using Windows 8 when it happened. Only Windows 8 generates a different DISM error to Windows 7 SURT.

I'll run sfc and chdsk again, as you suggest.

 

[ICIT2LOL]

Ok now some suggest the sfc is run for three runs as the first one is not all that reliable but it is a matter of choice.

 

[Layback Bear]

Run sfc /scannow and if their is a problem/s found, reboot and run it again.
You must reboot after running sfc /scannow and problems are found.
Some problems are repaired with the reboot. Then run sfc /scannow again and reboot.
If the problems are not fixed after 3 runs and reboots of sfc /scannow then sfc /scannow can't fix the problem.

Most likely a Repair install is needed.

Jack

 

[torchwood]

DISM only partially works on W7.

The reason, the restore online cleanup image is not supported,
Theres NOT an online W7 image.

Surt can be run at any time, the missing dll would mean that somethings wrong with it. Most unusual.

Try this alternative, copy/paste the output
http://www.sysnative.com/niemiro/apps/SFCFix.exe

Roy

 

[iko22]

Hokay, lets describe what has been going on, and show what results were obtained.

1) I booted the computer to initiate a Windows Startup Repair from the Recovery CD.

The result of the Repair showed: "Startup Repair could not detect a problem".

However directly underneath, it also went on to say "If you have recently attached a device to this computer, such as camera or portable music player, remove it and restart your computer. If you continue to see this message, contact admin/manufacture."

So I did the Startup repair again, and ... I got the same repair messages again.

2) Searching the web on this error message pointed to the anti-virus software. So, instead of running a routine anti-virus scan, I ran the MSRT (malicious software removal tool). While MSRT was running, it displayed a tally of up to ninety-odd files in the "Infected" field. However, when the MSRT finished scanning, it displayed zero Infected files. So what happened to the ninety-odd infected files counted during the scan progress? No idea.

3) CHKDSK showed no file or bad sector errors.

4) SFC /SCANNOW I ran three times now. The first time it discovered seven errors that it was able to fix. The second and third times did not show any more errors. I had rebooted the computer in between scans.

The repaired corrupted files are scrrun.dll, msftedit.dll, msscript.ocx, InkEd.dll, twunk_32.dll, twunk_16.exe, and expsrv.dll. One of the files is to do with Tablet Pen Input, while the others are to do with Scripting.

I suppose next would be to run DISM again, with same switches, and see if MSRT or SFC has fixed the issue?

 

[ICIT2LOL]

Ok mate you mention that it asked for any devices you have hooked up at all so have there been any thta have required software to be downloaded for them??
Anyway run these please

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes | Malwarebytes Premium
AdwCleaner Download
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If you are running Kaspersky as the main AV then it might need disabling it when trying ADW because it does not like it at times)
These are for any obvious malware for starters.

The AV you are running too is that Avast? if so I would disable it while you any more scans/checks etc (not the above of course)

 

[torchwood]

As i said before

RESTORE HEALTH option is NOT available for W7
(the warning message actually means module not present)
SURT is, they are as different as chalk and cheese
you could try and run SURT again, hopefully the sfcfix's will let it complete.
If not run the tool i pointed you to earlier.

Whats actually wrong now.

Also suggest you run ESET on-line dissable any other AV during scan.


Roy

 

[iko22]

Ok mate you mention that it asked for any devices you have hooked up at all so have there been any thta have required software to be downloaded for them??
Anyway run these please

DISM only partially works on W7.

Surt can be run at any time, the missing dll would mean that somethings wrong with it. Most unusual.

Try this alternative, copy/paste the output
http://www.sysnative.com/niemiro/apps/SFCFix.exe

Roy

Okay then. I ran Superantispyware, Malwarebytes and ASWCleaner, clicked on some tick boxes, then ran some scans. And I think they could have cured some problems, only sadly, not this one question. It was certainly worth a try.

(No, is the answer to your question: I have no hooked up cameras, etc. The only changes tend to be from Windows Update. Otherwise, could it be me enabling boot-time scan in my AV? DISM.exe (SURT version) should work and has executed successfully on my computer in the not too distant past.)

So then I created a restore point and tried SFCfix. SFCfix has discovered more than one error. I am not sure if it managed to produce any error reports as the computer BSODed as I took a Snip of the output cmd window.

All I saw was some messages "unable to produce log file errorno 2"; "Problem with SFC (0) Problem with SURT (109 corruptions)". So it has detected corruptions with SURT, only I don't know yet if it managed to produce a log file of any kind.

 

[torchwood]

Hi Iko,
Jack's, aka LaybackBear, comment earlier re a repair install is now going to be your best bet.
NO LOSS of personal data.
Repair Install


As you have a retail OS, is your disc SP1?
If not copy/paste the results of this tool and i'll see what i can do.
note im expecting it to FAIL in certain areas, because of the scripting errors it might also give me another clue.
http://go.microsoft.com/fwlink/?LinkID=52012


Roy

 

[iko22]

Hello Tourchwood,

To update my previous post, I ran this SFCFix program again. This time it produced a SFCFix.txt output. Are there any instructions how to use program properly? I think i am supposed to drag and drop a script file ontop of the application or so?


I can consider Jack's suggestion of an in-place upgrade install if it does not affect my documents and programs. Otherwise, doing a Restore from a System Image backup is still an option also. Don't know which would be the least troublesome. I'd rather sort out the SFCFix or re-install SURT.

 

[torchwood]

Hi Iko,

We can try and run SURT, KB947821, again I dont hold out a lot of hope
Thats why i asked you to run the other tool

I suspect the high number of errors found, 109, is why sfcfix is not reporting them.
It did complete successfully.
You are correct drag/drop is the way it corrects the errors, but first we need to find them to produce the input.

System repair IS the correct title, ----- NOT in-place upgrade install thats TOTALLY different -----.
NO LOSS OF PERSONNAL DATA.- see my previous link.

Roy

 

[iko22]

Hi Iko,

We can try and run SURT, KB947821, again I dont hold out a lot of hope
Thats why i asked you to run the other tool

Yes, I am beginning to like the other tool too , on the other hand, removing KB947821 before downloading and installing a fresh KB947821 might offer help in planning contingency.

I suspect the high number of errors found, 109, is why sfcfix is not reporting them.
It did complete successfully.
You are correct drag/drop is the way it corrects the errors, but first we need to find them to produce the input.

Yes, we need to find them. The log file states line 4: "Not using a script file" - what does that mean? Drag and Drop suggestion was from http://www.techonce.net/threads/2777438-Re-Automating-SFCFix-exe

System repair IS the correct title, ----- NOT in-place upgrade install thats TOTALLY different -----.
NO LOSS OF PERSONNAL DATA.- see my previous link.

System Repair is also not working on my computer at the moment. The link you sent me was "Repair Install:" Repair Install

 

[torchwood]

PLEASE
run KB947821 its a standalone and can be run anytime it DOES NOT need uninstalling.

post the results of the tool
http://go.microsoft.com/fwlink/?LinkID=52012

not using a script means I havn't given you the missing info file yet.


I meant Repair install

Roy

 

[iko22]

Alrighty then, thats different tool!!

Here are the DXDiag results.


...

It doesn' t work as if for the first time .<Manage Attachments>, <Choose file>, <Click Open>, <Select file from folder>, <Click Upload>, msg: Uploading file(s) - Please Wait ... then chosen file disapears, Click on Paperclip and it takes you back to Manage Attachments window; what is going on? I will post again when I work out what has happened to the upload file feature on this forum. Not today.

 

[ICIT2LOL]

Ok ito mate sometimes it doesn't always load up so you need to persist and I have the same problem only because my net connection is so pathetic at times.

Are you following this?
Screenshots and Files - Upload and Post in Seven Forums

 

[iko22]

Hello ICIT2LOL. Yes indeedy, I am here today and the Dxdiag.rtf file is not uploading / showing under paper clip.

This is a bit embarrassing, what could have happened?

1. Pathetic Network connection? Maybe. However it dos not feel jolty, hesitant, etc.
2. Is it .rtf format? No I also tried uploading .txt
3. Am I following instructions carefully enough? Same as in tutorial link.
4. Is it one of thers SuperAntiSpyware, MalwareBytes blocking me?
5. Has SuperAntiSpyware/MalwareBytes Quarantined a Windows or Internet component?
6. Certificate? Certificate looks good (with green padlock).

View attachment DXDiag.txt


Okay, okay. it looks as if it has arrived. Apologies for ad-libbing mid-question, like. I suspect it has uploaded very slowly, and slowly uploaded without displaying any upload bar or hourglass.