Error Code 8000FFFF and Windows 7 Update

[Eloise]

Days and Days of trying to repair this. This: Windows will not update. Periodic messages that my Windows is not genuine. One entire day of failed installation of clean install with Windows 7 USB stick provided by Dell. A few hours with a very sweet techie, who did the most basic stuff. I have run I think everything I could find on the internet. Nothing has worked. I've not tried the clean install in 2 days; at this point I don't want to give up on the repair, now that I've invested half my life in it. Help?!

I will post the other test results (already run, but I didn't understand the posting instructions) tomorrow.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: Removed from this for raging paranoia reasons
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {DC352296-E187-4028-9F73-1019059F22E2}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Word 2002 - 100 Genuine
Microsoft Office Professional 2007 - 100 Genuine
Microsoft Office Outlook 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 7E90FEE8-198-80004005_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-800040
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DC352296-E187-4028-9F73-1019059F22E2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>more removal
-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-651631441-1301768347-3529063994</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 3010</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="7"/><Date>20120918000000.000000+000</Date></BIOS><HWID>8C003807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern LegitResult>100</LegitResult><Name>Microsoft Word Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x1AD' to display the error text.
Error: 0x1AD
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 7:4:2015 16:50
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys

HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAQABAAAAAgABAAEAonaC/KTYpFl86ZDTSJ7ElsK3GlRMAZZj
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL CBX3
FACP DELL CBX3
HPET DELL CBX3
MCFG DELL CBX3
FPDT DELL CBX3
ASF! INTEL HCG
SSDT SataRe SataTabl
SSDT SataRe SataTabl
SSDT SataRe SataTabl
DMAR INTEL SNB
SLIC DELL CBX3

 

[NoelDP]

Commonly this error is caused by moving the Windows partition.

On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x1AD' to display the error text.
Error: 0x1AD

... although I also see references to MDAC in a Google search.
The error is extremely rare, and there are no currently-known solutions, but let's do some basic checks first...

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file


Also...

Open Event Viewer

click on the Windows logs entry in the left pane to expand it.

Now click on the Application entry - wait while it loads.

Click on 'File' in the menu bar and select Save...

Save the file as Appevt.evtx

Repeat for the System log

then zip both, and upload them.

 

[Eloise]

Error Code 8000FFFF, Can't Update, Can't Clean Install

I am attaching the requested materials (I trust). I cannot tell, based on the instructions, if I am supposed to also put the attachments in the message.

In any event, thank you for getting back to me so rapidly. I had also googled that odd slui.exe message. I hope there is something in all this to give a clue. Thank you!

 

[NoelDP]

Here's the error from the CBS.log

 Line 14047: 2015-07-05 08:34:48, Info                  CSI    00000067 [SR] Verifying 1 components
 Line 14048: 2015-07-05 08:34:48, Info                  CSI    00000068 [SR] Beginning Verify and Repair transaction
 Line 14053: 2015-07-05 08:34:48, Info                  CSI    0000006a [SR] Verify complete
 Line 14054: 2015-07-05 08:34:49, Error                 CSI    0000006b (F) [SR] Component not found: Microsoft-Windows-Security-SPP-UX, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral[gle=0x80004005]
 Line 14057: 2015-07-05 08:34:50, Error                 CSI    0000006d (F) [SR] Component not found: Microsoft-Windows-Security-SPP-UX, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral[gle=0x80004005]

I'll post a fix protocol for that a bit later...

However, it looks to me as if you have a corrupt User Profile for Mzz

Please create a new Admin User account, and then reboot to the new account
Does this help your other problems?

Once in the new account, please post another set of Event log files after restarting the computer and getting back into the new account.

 

[Eloise]

i did try a new Admin User account, but that was unavailing.

I thereafter-- and how I now regret this-- called Microsoft support to speak to them about the Update issue, again thinking that a clean installation was the easiest/fastest. There followed, for the next 40 hours, a stream of "Level 2 Technical support" people who tried repairs and reinstallations. Each of the FOUR!! times, it was some bizarre partial installation. The first repair resulted in my not being able to install any software, at all, on the computer. I now have something of an installation, but with the remnants of the prior installation left behind.

I thank you for having taken the time to respond so rapidly in the first instance. I have been appropriately tortured for going off on my tangent. I have learned my lesson the usual hard way. Again, I thank you most sincerely.

 

[NoelDP]

Oh dear

sounds to me like it's time to back up your data to external media and do a system recovery, or a clean install