Error Code 800B0100, what is all about?

[juanpch]

Hello,

I am receiving this error code 800B0100 (TRUST_E_NOSIGNATURE) (No signature was present in the subject) when trying to update from WinUpdates... I can not install IE9, Win7SP1 (KB976932) and KB2487426 from the site.

I have try a lot of things from many google searchs about this and none have solved my issue.

Attached are the checkSUR and the checkSUR.persist files that the System Update Readiness Tool create (hotfix KB947821) but I do not know what to do with those.

I have also run in the command prompt the sfc/scannow and no errors are shown.

The first update that show that error was KB2487426 and appear as failed in the update history record, but after that one the SP1 and IE9 show the very same error.

I have try as well changing the name of Software Distribution folder (turning off and on the "winupdate" service and the "Background Intelligent Transfer" service) in the windows folder and nothing.

I have turn off the windows firewalls as well as my AV soft (Trend Micro) and still no change.

I have also try this:

1. Click Start, click Run, type cmd, and then click OK.
2. At the command prompt, type regsvr32 Softpub.dll /s, and then press ENTER.
3. At the command prompt, type regsvr32 Wintrust.dll /s, and then press ENTER.
4. At the command prompt, type regsvr32 Initpki.dll /s, and then press ENTER.
5. At the command prompt, type regsvr32 Mssip32.dll /s, and then press ENTER

and nothing...

I also run the Windows Update troubleshooter and nothing, attached is the report as well in pdf and of course nothing happend and nothing was repaired...

And finally the reset Windows Update componets page says the it does not apply to win 7 (How do I reset Windows Update components?) so I have not run what in this page is showed but I am tempted to do so )))

I do not know what should I do now. I am not a programmer but either a dummy on computers and it looks like this error has some deep level features that I can not reach and I will be very please if someone has a solution for this.

Regards,


System: Win 7 Pro 64bit on i7 3.33ghz with 12GB ram.

Thanks in advance,


JC

 

[Johnathan Lyman]

Have you tried to download each respective update and run them manually (and not via Windows Update)?

Download details: Update for Windows 7 for x64-based Systems (KB2487426)

Download details: Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932)

Internet Explorer downloads - Microsoft Windows

 

[juanpch]

Yes, sry for not adding that to what I have already done and that does not work either! thank for reply.

JC

 

[niemiro]

Hello juanpch, and welcome to the Seven Forums!

I shall be with you in about 10 minutes. What your computer needs is a special fix to repair all of those corrupt files.

I am not in the best position to do it right now. Give me about 10 minutes, and I should have it ready for you. Please hang in there!

Thanks a lot!

Richard

 

[niemiro]

Hello again!

Done!

WARNING! This fix was created specifically for this user! If you are not this user, do not follow these instructions!
@juanpch: Ignore the above

Download the attached .zip file. Inside it, will be two folders, Packages and Manifests.

Create these folders if they do not already exist: C:\Windows\Temp\CheckSur\Servicing\Packages\ and C:\Windows\Temp\CheckSur\winsxs\Manifests

Extract Packs.zip onto your Desktop. Please place the contents of my Desktop\Packages in C:\Windows\Temp\CheckSur\Servicing\Packages\ and my Desktop\Manifests in C:\Windows\Temp\CheckSur\winsxs\Manifests.

DO NOT place the .zip file in that folder, or the folders themselves. Make sure that a lot of files are in each of those Checksur folder.

Re-run the System Update Readiness Tool, and get me another copy of C:\Windows\Logs\CBS\CheckSUR.log.

Also, please retest Windows Updates (with fingers slightly crossed, no matter how much we both know that that won't help! lol.)

Thanks a lot!

Richard

 

[juanpch]

))) thx for the comment, this seems to be the best forum for win7 around. If you have a solution I can wait for it and I will be very happy to heard about it. I have done everything I can and as said, my knoweledge of windows is not that deep. Looking forward to heard from you and thx for your reply.

JC

 

[juanpch]

I'll try that, comments asap and thank you very much in advance!

JC

 

[juanpch]

Dear niemiro, attached is the new checkSUR file, I attached as well the .persist file ))) (as you see I do not know what to with them). Meanwhile I'll try the winupdate and post comment right away.

Thx a lot,

JC

 

[niemiro]

))) thx for the comment, this seems to be the best forum for win7 around. If you have a solution I can wait for it and I will be very happy to heard about it. I have done everything I can and as said, my knoweledge of windows is not that deep. Looking forward to heard from you and thx for your reply.

JC

You did very well indeed. Very well.

You tried a lot by yourself, and you did an absolutely fantastic job, allowing me to home in straight onto the fix. So in the long run, you have saved yourself time, but most importantly, I would just like to congratulate you on what you did try by yourself, and for putting effort into your first post. Not many people do, and it makes such a difference to us. And actually, your knowledge is very good indeed, very good.

And yes, this forum is one of the very best! Do remember to save the link, so that you can always ask questions whenever you need to, have a look at the Tutorials section when this is over: Tutorials - Windows 7 Forums (I guarantee that you can learn many things there. I certainly have learned much from that section)

Dear niemiro, attached is the new checkSUR file, I attached as well the .persist file ))) (as you see I do not know what to with them). Meanwhile I'll try the winupdate and post comment right away.

Thx a lot,

JC

Really well done! Those instructions are not easy to follow, and you did them perfectly first time! That log looks excellent!

With any luck, Windows Update will now work perfectly. If it still has errors, all it needs is a kick start. More on that later if necessary.

Really well done again!

Richard

 

[juanpch]

Richard, that's why you are a guru!

Really really thx for this help, an amazing job!

Clean update, none to add... everything goes perfect, and even the one that was most annoying (KB2487426) just dissapear after SP1 was installed.

IE9 - perfect!

SP1 - perfect!

and the ones that arise after those installations - perfect!

Attached is a printscreen of the updates review. I decided to go 1 by 1 and everything goes just perfect. Meanwhile installlation I was thinking how you guys can tweek the Bill Gates wrong way of thinking )))

I will keep wondering what do you read in those logs (that you can found them "excellent" ))), how do you know which files I was nedding and from where you take them??? but I guess that is why you are a guru and I am not.

For the moment I will go to the tutorials in the forum to learn some!

I really thank you for your quick and precise help. Sevenforums is already in a button in IE.

Amazing help, and lets see if Microsoft learn something for win8. (I am not complaining about win7 it is a very good OS but still they have to fine tune it a lot, I guess from my ignorance)

I owe you a pint and hopefully I will not come back with troubles soon.

cheers,


JC

 

[niemiro]

Hello again, juanpch!

I am really glad that it has fixed your issue!

Allow me to give you an (albeit slightly simplified) understanding of those logs and what happened to your computer.

Windows Update has to keep track of which update have already been installed, so that it doesn't install the same update twice etc. etc.

However, it is a bit more complicated than that, and it has to keep many lists of a lot of things (SHA-1 hashes, signatures, component lists, lists in the registry etc. etc.) so that it can tell if a file has become corrupted, or is missing etc. etc.

So, it keeps many lists (lists are a bit of an oversimplification. Many sets of data files and registry lists about an update would be more accurate)

On your computer, some data files become corrupt. 61 files become corrupt in fact (more on how I found that out later) and Windows Update become very confused. Is the update installed (some lists say it is, some lists say it isn't) Do I need to reinstall this update. Are all of the prerequisites in place. Windows Update was just not able to understand, and so it failed with error code 800B0100 for you.

Now, it honestly doesn't matter if the update is installed or not. The reason for this may take a 100% brain usage!

It is likely that the update either was installed at some point, or Windows Update tried to install it, failed, and left a mess which it shouldn't have done.

To undo the mess, we must either remove everything about the update from every list, and then reinstall it, or fill in the gaps (patch up the missing files) And it really doesn't matter which way. So it doesn't matter whether you call the update installed or not, just uninstall it, or repair it.

Now, it is actually much easier to fill in the gaps. The reason is that if you closely inspect the other lists, you can piece together what is missing from the corrupt list, and hence the fix. But trying to remove every last trace is destined for epic disaster!

Unfortunately, Windows Update does not look closely. It just fails. The System Update Readiness Tool is the ONLY thing which can look closely. It looks for mismatches between the data files and lists. And it reports them in its logs C:\Windows\Logs\CBS\CheckSUR.log. Look at your very first CheckSUR.log.

It shows 61 errors. The "(f)" before each line means "Fatal" (ie Windows Update is going to fail to install some updates) Other possible values include (w) for Warning, and (fix) for Fix.

All of those files shown there are part of the behind the scenes of Windows Update, but they are missing, and they are causing your error code. We can insert them manually, but it is tedious and fraught with possible issues down the road. So instead, to actually fix these corruptions, I find a known good copy of every single one of those files, I send it to you (Packs.zip) you put them into a temporary directory, your rerun the System Update Readiness Tool (SURT), SURT finds them, and puts them where they should be, and the system is fixed.

Now look at your second CheckSUR.log. Do you see that every line has either 1 or 2 (fix) entries under it? That shows me that you followed my instructions correctly, and that all went well - All errors have been fixed.

You can also look at the summary, which went from:

Summary:
Seconds executed: 250
 Found 82 errors
  CSI Manifest All Zeros Total count: 40
  CBS MUM Corrupt Total count: 21
  CBS Catalog Corrupt Total count: 21

to:

Summary:
Seconds executed: 111
 Found 61 errors
 Fixed 61 errors
  CSI Manifest All Zeros Total count: 40
  Fixed: CSI Manifest All Zeros.  Total count: 40
  CBS MUM Corrupt Total count: 21
  Fixed: CBS MUM Corrupt.  Total count: 21
  Fixed: CBS Paired File.  Total count: 21

And that is why I called it an excellent log. All errors fixed.

Now, if you want to learn more, you can read the basics here: http://www.sevenforums.com/tutorial...eadiness-tool-checksur-log-file-analyzis.html

If you want to take this still further, and I do encourage you to do this if you are interested, send me a Private Message, create a new thread about a particular question, or ask me here.

Don't worry about doing this yourself. If you have any more errors in your CheckSUR.log, simply ask, and I will be more than happy to assist and I could show you what and why I am doing what I am doing.

If you don't want to take it this far, then fair play! You have done very well, have a busy life to manage I am sure, and you are always welcome here, whatever the question!

Have a great day!

Richard

 

[Johnathan Lyman]

I do want to point out that KB2487426 may have been installed as a part of SP1 but according to the KB article, it will actually not take any effect if it's not installed by itself before SP1. So take a look at the KB article on it and keep an eye out for that problem.

 

[niemiro]

I do want to point out that KB2487426 may have been installed as a part of SP1 but according to the KB article, it will actually not take any effect if it's not installed by itself before SP1. So take a look at the KB article on it and keep an eye out for that problem.

A very good point indeed. I missed that. I would +rep, but need to spread

However, I think that it is fine...the update seems to resolve an issue that could occur during SP1 installation...SP1 has been installed, for better or for worse, the applications did not crash as far as I know, and so I don't think that there is anything to worry about.

I admit that I did completely miss that. Do your sharp eyes see anything else which I have missed or misunderstood, as it is a bit of a confusing KB Article.

Thanks a lot!

Richard

 

[juanpch]

Hello!

Everything is working fine so far and no new issues with updates have came up.

I am what can be called a frustrated programmer because I understand that everyhting lies in those endless lines of code but I am a 3D grapichs worker so I am already very busy to go that far on OS knoweledge.

That does not mean that when I suffer a problem I always like to try to solve it by myself and learn as much as possible.

Your explanation about what has happen is clear (I know that is a simplificated one) but let me ask, if the prob was with the registry of uploads (bad logs, files not downloaded well, etc) when I change the folder name I was deleting that record no? so why it doesn't work after that tabularasa cain of fix?

I was also thinking about the mac update app (I work with both system due to my work) and that it never get confused or develope a problem like this and that is the type of fine tune I was talking about before. Again I like Win OS as much as Mac OS (I like sometimes to be able to get into the soul of the OS and that is easy for non programmers with Windows).

Thank you Johnathan for your comment but as I haven't suffer any issues yet related to the KB2487426 update I will assume that everything is fine. I will let you know if something change.

Thank you again for all your help and time spend on this and If you need some 3D graphics someday u can ask for )))



Cheers,


JC

 

[cluberti]

Your explanation about what has happen is clear (I know that is a simplificated one) but let me ask, if the prob was with the registry of uploads (bad logs, files not downloaded well, etc) when I change the folder name I was deleting that record no? so why it doesn't work after that tabularasa cain of fix?

Windows is componentized, which means that each component is tracked (installation state, configuration, file locations, junctions, etc) and maintained in more than one location. Renaming one portion is not a guarantee that you'll fix anything, although sometimes it does work. CBS (Component-Based Servicing) in Windows is very complex, and each update adds additional complexity. Any time corruption happens to a component or it's parts, fixing it can be a real pain, especially if the CheckSUR tool doesn't work.

I was also thinking about the mac update app (I work with both system due to my work) and that it never get confused or develope a problem like this and that is the type of fine tune I was talking about before. Again I like Win OS as much as Mac OS (I like sometimes to be able to get into the soul of the OS and that is easy for non programmers with Windows).

True, but the MacOS is nowhere near as complex in the way it installs, tracks, or maintains it's components. This is for better or worse, as Microsoft and Windows do far more in the name of application compatibility and maintenance than you would see in MacOS, but that brings with it a whole slew of complexities (as you've found), again for better or worse.

 

[juanpch]

Hello,

Ceartainly each OS has its pros and cons and Windows do more to be more open to third parties softs and hardwares.

Thank for comments, I am learning from each one.


JC

 

[Johnathan Lyman]

I do want to point out that KB2487426 may have been installed as a part of SP1 but according to the KB article, it will actually not take any effect if it's not installed by itself before SP1. So take a look at the KB article on it and keep an eye out for that problem.

A very good point indeed. I missed that. I would +rep, but need to spread

However, I think that it is fine...the update seems to resolve an issue that could occur during SP1 installation...SP1 has been installed, for better or for worse, the applications did not crash as far as I know, and so I don't think that there is anything to worry about.

I admit that I did completely miss that. Do your sharp eyes see anything else which I have missed or misunderstood, as it is a bit of a confusing KB Article.

Thanks a lot!

Richard

No, I just happened to remember that because when reading the KB article for it, there was a line specifically stating that SP1 WILL NOT fix the issue that that particular update will. And you're right, it seems it is a very specific issue. The odds of it occurring are very slim.