Solved Error in installing a printer 0x000006f7

[Slartybart]

Lost a post - here's the short version

Open Device manager, expand non Plug and Play
uninstall the following two HP drivers
Net Driver HPZ12
Pml Driver HPZ12

I'll be back - more to read / confirm.

 

[Slartybart]

Hi Guys, thanks for the replies. Sadly my printer is a Laserjet 5000n. I have tried their universal drivers but No joy, am I missing something? How come the stock Microsoft driver won't work anymore?

What do I search for for the fix file?

Cheers Dan.

Stock MS driver? I don't know of any for printers - graphics and Ethernet adapters yes. I'm not aware of any stock printer drivers from MS.

This printer used to work, I assume.

After reviewing your thread, I wonder if I read the issue wrong. I was chasing an install issue, perhaps this is a network issue. When you tried the HP UPD, I noted that the documentation said it would only work with a direct connect (IP) - so now I'm looking at the issue from a different angle.

When (if) the printer used to work, was it Ethernet connected. Then the printer stopped working and you tried to re-install it - that's when you got the error in post# 1?

If that was the scenario, then I'll have to look at the network side. If that isn't the scenario then we can try a few tricks to get the install to at least recognize the printer.

Bill
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[Dan Boy]

Bill, its fixed!!!

A mate came round to take a look and it turned out that it was a permissions problem with the W32X86 folder.

As a user I did not have permissions to view the contents of this.

Many thanks for all the time and effort for the people who got involved with this.

Thanks, Dan.

 

[Slartybart]

No problem, thanks for posting your solution. I never would have thought of going down that path.

Bill
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