Error message: "A problem caused the program to stop working..."

[JDVA]

Error message: "A problem caused the program to stop working..."

Hello All,

I am experiencing a very debilitating issue with my laptop. The error indicated on the title of this thread appears every time I try to open multiple programs on my machine; the error is present in at least the following applications: Windows explorer, HP SimplePass, HP CSI Shell, HP Support Assistant, HP Installer, Adobe Acrobat X Pro, Synaptics TouchPad V7.5... and perhaps more.

I include with this message a zip file with some recent logs (CBS. log, Errors Event Viewer, Last Scan.txt, Malware log.txt, Check Disk Event Viewer log) for your review so that both of us can save some valuable time.

Note: I am not by any means an expert on either computer software or hardware so, I would really appreciate if you help me out to sort this issue having that in mind.

Thanks in advance for your help.

 

[gjevans]

Hi,

Can you remember when this problem started to happen, if so had you made any changes to the computer such as software installations?

If so, you can try a system restore or use a backup if you have one to roll the os back to a time when all was working well and see if this solves your problem

I can almost guarantee that this is either a damaged or corrupt shell or a conflict with some software, as the fact that you can load the operating system up and get past post shows that it's not hardware related in anyway

Thank you

 

[JDVA]

Hi gjevans,

This is something that may have begun a few weeks ago but I really noticed it like one week ago.

I forgot to mention that in the past I faced something similar ---though somehow I resolved it. If my memory is correct there was a common thing that was present before and now: I plugged a Dell keyboard on one of my laptop's USB hubs and in order to be able to use it drivers were installed.

In the midst of my ignorance, I tend to agree with you that this is not a hardware issue; apart from the issue mentioned above my machine seems to be working normally. Based on what I have read elsewhere, I think that what I have is a compatibility issue.

I tried to restore the laptop to a previous point; however, for some type of error that I cannot remember, it was not possible to complete the system restore.

Any ideas of what to do?

Thanks!