Error Messages when Speakers/Headphones Are Not Connect

johnnymike

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Sorry about the length of my post but I wanted to make sure that is was sufficiently detailed so that someone would be able to help me:

I am having a rather strange issue which, although is not hindering the use of my computer, is still something that I would like to try and resolve. I purchased a Dell Inspiron 545 about a month ago (first week of Oct. 09). Given that Windows 7 wasn't available at that time to the general public, my new computer came with Vista Home Premium. My computer does not currently have an aftermarket sound card; I only have the OEM one that came with the computer. Also, I currently do not have any speakers or any other external audio devices that are currently hooked up to my computer. While I was using Vista I never had any problems or warning prompts appear when using audio programs like iTunes even though I didn't have any external audio devices connected to my computer. No problem there.

When I received my copy of Windows 7 Pro I decided to do a clean install on my computer. After installing 7 I went through and manually installed all of the audio drivers that were on my computer when I received it from Dell (note: although the audio drivers were the same the re-installed ones were the updated versions designed for Win 7). I didn't use the driver disk that came with my computer though, because of the hassle of using those disks. Instead I manually downloaded the drivers that I needed from the Dell support page.

After re-installing all of the drivers, updates, and programs on Win 7 I noticed the following: every time that I opened an audio program like iTunes I would receive a warning prompt claiming that "iTunes has discovered a problem with your audio configuration; audio may not operate properly". Furthermore, I have a Sony voice recorder that I use for school and the program for the recorder gives a similar error message claiming that "the file cannot be played back; check your audio drivers or operating system". In addition, this error message prevents me from editing any of the voice files I have saved on my computer.

But the strange thing is that all of these error messages disappear when I plug in my headphones. The messages go away, I am allowed to edit my voice files, and the sound works great.

As I said above, the audio drivers I currently have installed are identical to those that originally came with my computer. Given that I had never received similar error messages when not having speakers or headphones hooked up to any of my past computers or to my current computer before I installed Windows 7, I am assuming that the operating system is the culprit.

Has anyone else experienced this problem and if so, do you know how to fix it?
 

My Computer My Computer

At a glance

Windows 7 Pro 64-BitIntel Core 2 Quad Q82008 GBATI Radeon HD 3450 256MB
Computer Manufacturer/Model Number
Dell Inspiron 545
OS
Windows 7 Pro 64-Bit
CPU
Intel Core 2 Quad Q8200
Memory
8 GB
Graphics Card(s)
ATI Radeon HD 3450 256MB
Sound Card
OEM
Monitor(s) Displays
Dell ST2210
Hard Drives
1TB Serial ATA Hard Drive (7200RPM) w/DataBurst Cache

Iomega eGo 250 GB External Hard Drive
Hi there and welcome to Win7 forums.

My search says that the on-board audio card is Realtek's ALC888.
So, that done, do directly to Realtek's webpage and download THEIR audio drivers for Windows 7. That done, uninstall the current driver and re-install the one from Realtek's webpage.

Keep us informed.
 

My Computer My Computer

At a glance

Windows 10 Professional 64-bitRyzen 9 5900XG.Skill 3600Mhz CL16 16GB × 4EVGA GeForce RTX 3070 Ti FTW3 Ultra Gaming
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Professional 64-bit
CPU
Ryzen 9 5900X
Motherboard
Gigabyte X570 Aorus Master
Memory
G.Skill 3600Mhz CL16 16GB × 4
Graphics Card(s)
EVGA GeForce RTX 3070 Ti FTW3 Ultra Gaming
Sound Card
On-board
Monitor(s) Displays
Dell Alienware AW3418DW
Screen Resolution
3440x1440
Hard Drives
1×Sabrent Rocket 4 Plus 2TB nvme SSD (System, internal)
2x4TB Western Digital Blue (Internal)
1x4TB HDST 7200RPM (Internal)
PSU
Seasonic Focus Plus 850W Platinum
Case
Corsair 680X
Cooling
Stock fans + 3× Corsair QL120, Corsair H100i Platinum
Keyboard
Logitech K350
Mouse
Logitech M510
Internet Speed
120Mbits dl - 20Mbits up
Antivirus
ESET NOD32 Antivirus
Browser
Firefox (latest version)
Other Info
Headphones : Audio-Technica ATH-M50x
Scanner : Canon Canoscan LiDE 220 + Plustek OptiBook 4800
UPDATE

While attempting to update one of my programs I received an error message claiming that I do not have a sound board installed on my computer. So your suggestion Lebon14 seems to be right. I am downloading the driver from Realtek's website right, although the website is a little confusing so I hope that I am downloading the right one. Also, if the sound board is not installed properly how could the sound work when I have my headphones plugged in?
 

My Computer My Computer

At a glance

Windows 7 Pro 64-BitIntel Core 2 Quad Q82008 GBATI Radeon HD 3450 256MB
Computer Manufacturer/Model Number
Dell Inspiron 545
OS
Windows 7 Pro 64-Bit
CPU
Intel Core 2 Quad Q8200
Memory
8 GB
Graphics Card(s)
ATI Radeon HD 3450 256MB
Sound Card
OEM
Monitor(s) Displays
Dell ST2210
Hard Drives
1TB Serial ATA Hard Drive (7200RPM) w/DataBurst Cache

Iomega eGo 250 GB External Hard Drive
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