Errors when opening/saving Office files, how to repair?

ewv

New member
Local time
1:45 PM
Messages
24
Hello all,

Office decided to stop working last night. Everytime I save/rename a document I've been working on I get an error.
Saving an Excel document I've been working on: "Your changes could not be saved to FILE NAME because of because of sharing violation"
When I click OK on that: "Your changes could not be saved to FILE NAME but were saved to a temporary document name BLABLA. Close the existing document, then open the temporary document and save it under a new name"
When I click OK on that: "The file you are trying to open, BLABLA, is in a different format than specified by file extension. Verify that the file is not corrupted and is from a trusted source before opening the file. Do you want to open the file now?" --> I click on no coz it goes round in circles.
When renaming an Excel document: "INVALID MS-DOS FUNCTION"

Saving a Word document I've been working on, it opens the Save As function.
When say overwrite the existing document: "Word cannot complete the save due to a file permission error."
When renaming a Word document: "INVALID MS-DOS FUNCTION"

I figured I'd uninstall & reinstall Office. It made things worse..
When I try to open a document (any) it says: "The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix the problem" Followed by: "There was a problem sending the command to the program". Same happens when I try to open a document from my external backup.

On a different laptop it will open the documents from my external backup, so it's the program not the documents themselves.

HELP!! What do I do?
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 10 Home 64bit
CPU
Intel(R) Core(TM) i5-5200U
Memory
8GB
Antivirus
AVG Free, SuperAntiSpyware, Malwarebytes Anti-Malware
Browser
Google Chrome
What version of Office are you using?.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self built using existing case
OS
Windows 7 Home Premium 64 bit sp1
CPU
Intel i5 3570 3.4Ghz Ivy Bridge SKT 1155 quad core
Motherboard
Gigabyte Z77-HD3 SKT 1155 2xSata 3, 4x USB 3.0
Memory
G-Skill Rip Jaws 16Gb (8x2) DDR3 -1600 PC3 12800 CL 10 red
Graphics Card(s)
Gigabyte NVIDIA GT610 1Gb DDR3 810/1200 PCI-E 2.0 Silent
Sound Card
NVIDIA High Definition & Realtech High Definition Audio
Monitor(s) Displays
2 x Philips 226V4L 16:9 aspect ratio
Screen Resolution
1920 x 1080 HD
Hard Drives
Samsung 840 Pro 256gb SSD, SATA 3.
Hitachi Touro Portable 1tb, USB 3.0 HDD used for image b/ups.
PSU
Corsair VS450
Case
Codeng
Cooling
PSU fan & CPU fan
Keyboard
Logitech
Mouse
Logitech Wireless trackball M570
Internet Speed
Wireless 3G. 3mg down & 550kb up.
Antivirus
Bitdefender Internet Security 2020
Browser
Opera (Current Version) & Firefox
Other Info
MS Office 2013 Pro. Davis weather station software. MGE Nova 600 avr UPS.
Microsoft Office Enterprise 2007

I've since found that it is not only Office acting up though...
When renaming any file or folder I get the warning: "INVALID MS-DOS FUNCTION"
Dragging a file from one folder to another, I get the same. I can copy/paste to another folder though.

A bit of a panic when the laptop froze completely when I tried renaming a folder. Screen turned black, showing the mouse pointer but nothing more. Forced a shut down and it restarted OK after that.

Now doing a backup to an external disk so I have the latest versions of my documents, pictures, etc.

My laptop is a Toshiba with Windows 10, 64bit (had it for just over 2months!)
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 10 Home 64bit
CPU
Intel(R) Core(TM) i5-5200U
Memory
8GB
Antivirus
AVG Free, SuperAntiSpyware, Malwarebytes Anti-Malware
Browser
Google Chrome
Finding out more and more anomalies...

When from C I click on Users, I get this -looks different than normal...
When from Users I click to Evelyn, I get this -which looks dramatically different from what it should look like...

Is it a system/OS issue? Then I should repost elsewhere in the forum...
Also wondering: I installed Malwarebytes and SUPERAntiSpyware on advice of forum members about a previous issue. Could running these somehow have had this effect on my OS?
 

Attachments

  • C Users.PNG
    C Users.PNG
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  • Users Evelyn.PNG
    Users Evelyn.PNG
    19.8 KB · Views: 8

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 10 Home 64bit
CPU
Intel(R) Core(TM) i5-5200U
Memory
8GB
Antivirus
AVG Free, SuperAntiSpyware, Malwarebytes Anti-Malware
Browser
Google Chrome
I reposted elsewhere on the forum, I believe it's an OS problem not Office problem since it's not limited to Office.
Thanks!
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Toshiba
OS
Windows 10 Home 64bit
CPU
Intel(R) Core(TM) i5-5200U
Memory
8GB
Antivirus
AVG Free, SuperAntiSpyware, Malwarebytes Anti-Malware
Browser
Google Chrome
You might also look at the Ten Forums, The link can be found at the bottom of this screen.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self built using existing case
OS
Windows 7 Home Premium 64 bit sp1
CPU
Intel i5 3570 3.4Ghz Ivy Bridge SKT 1155 quad core
Motherboard
Gigabyte Z77-HD3 SKT 1155 2xSata 3, 4x USB 3.0
Memory
G-Skill Rip Jaws 16Gb (8x2) DDR3 -1600 PC3 12800 CL 10 red
Graphics Card(s)
Gigabyte NVIDIA GT610 1Gb DDR3 810/1200 PCI-E 2.0 Silent
Sound Card
NVIDIA High Definition & Realtech High Definition Audio
Monitor(s) Displays
2 x Philips 226V4L 16:9 aspect ratio
Screen Resolution
1920 x 1080 HD
Hard Drives
Samsung 840 Pro 256gb SSD, SATA 3.
Hitachi Touro Portable 1tb, USB 3.0 HDD used for image b/ups.
PSU
Corsair VS450
Case
Codeng
Cooling
PSU fan & CPU fan
Keyboard
Logitech
Mouse
Logitech Wireless trackball M570
Internet Speed
Wireless 3G. 3mg down & 550kb up.
Antivirus
Bitdefender Internet Security 2020
Browser
Opera (Current Version) & Firefox
Other Info
MS Office 2013 Pro. Davis weather station software. MGE Nova 600 avr UPS.
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