Explorer crash after right click

dhomson123

New member
Local time
11:03 PM
Messages
2
Explorer crash when I want to see file propertis. Under more information button I have listed files helping descibe a problem :

C:\Users\Admin\AppData\Local\Temp\WER7659.tmp.WERInternalMetadata.xml
C:\Users\Admin\AppData\Local\Temp\WER81FE.tmp.appcompat.txt
C:\Users\Admin\AppData\Local\Temp\WER822E.tmp.hdmp

I scan a computer view AV and computer is clear. All drivers are up to date. What else can I do ? :confused:

System : Windows 7 HP 64 bits
Computer : Dell optilex 755
Intel C2D E7500 2x 2,9GHz
 

My Computer

Computer type
PC/Desktop
OS
Windows 7
Hi dhomson123, welcome to Seven Forums.

Does Explorer crash every time you check on a file properties, or only when you check on the ones that you have listed.

The ones you have listed with the WERxxxtmp are Windows Error Reporting files & are sent back to Microsoft to try & find a solution.
If you wish to get rid of those files, you can run Disc Clean up, but be sure to select Run as Administrator & it will get rid of those files.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self built using existing case
OS
Windows 7 Home Premium 64 bit sp1
CPU
Intel i5 3570 3.4Ghz Ivy Bridge SKT 1155 quad core
Motherboard
Gigabyte Z77-HD3 SKT 1155 2xSata 3, 4x USB 3.0
Memory
G-Skill Rip Jaws 16Gb (8x2) DDR3 -1600 PC3 12800 CL 10 red
Graphics Card(s)
Gigabyte NVIDIA GT610 1Gb DDR3 810/1200 PCI-E 2.0 Silent
Sound Card
NVIDIA High Definition & Realtech High Definition Audio
Monitor(s) Displays
2 x Philips 226V4L 16:9 aspect ratio
Screen Resolution
1920 x 1080 HD
Hard Drives
Samsung 840 Pro 256gb SSD, SATA 3.
Hitachi Touro Portable 1tb, USB 3.0 HDD used for image b/ups.
PSU
Corsair VS450
Case
Codeng
Cooling
PSU fan & CPU fan
Keyboard
Logitech
Mouse
Logitech Wireless trackball M570
Internet Speed
Wireless 3G. 3mg down & 550kb up.
Antivirus
Bitdefender Internet Security 2020
Browser
Opera (Current Version) & Firefox
Other Info
MS Office 2013 Pro. Davis weather station software. MGE Nova 600 avr UPS.
Not every time. Sumetimes I can open 10 properties and sometimes when I open one file properties explorer is crashing.

It can be a virus becouse I have same sytuation on both computer, but I scan computers with scanners like :
Eset, f-secure, malwarebytes, spy-bot.. Nothing was found.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ASUS
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD C-60 APU with Radeon(tm) HD Graphics
Motherboard
ASUSTeK COMPUTER INC. X501U
Memory
4.00 GB
Graphics Card(s)
AMD Radeon HD 6290 Graphics
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS545050A7E380 SATA Disk Device
Antivirus
Comodo CIS & FW, SecureAplus App Whitelisting, Threatfire
Browser
Cyberfox 64bit, Opera 64bit, Airfox
Other Info
Spy-The-Spy, HitmanPro.Alert, Norton Connect Safe, MJRegWatcher, BitDefender TrafficLight, Voodoo Shield, Zemana AntiMalware
Back
Top