Explorer.exe Crashing Issues

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gerrydog65

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Window keeps randomly crashing.
Attached is wer explorer dump file.
I attached the program ignore wer_explorer.zip file please the dump file is explorer.exe zip.
sorry thanks.

Any help would be lovely.
 

Attachments

My Computer My Computer

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win 7x64 ultimatei76GB DDR3 triple channelGeForce GTX 760
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self build
OS
win 7x64 ultimate
CPU
i7
Motherboard
MSI X58M (MS-7593)
Memory
6GB DDR3 triple channel
Graphics Card(s)
GeForce GTX 760
Sound Card
High Definition Audio Device/Creative Audigy Audio Processor
Monitor(s) Displays
SyncMaster
Screen Resolution
1680 x 1050
Hard Drives
5 sata drives 6 TB total
Case
coolmaster
Cooling
Cooler Master Hyper 212 EVO - CPU Cooler with 120mm PWM Fan
What the crash dump says:

You've got a problem with Internet Download Manager shell extension.

Suggestions:

Check for and install IDM updates.
Try disabling the add on on IE then rebooting to see if the problem remains.

IDM is free right? If the problem remains - uninstall it and reboot. If the problem persists upload a fresh explorer crash dump.

If the problem is fixed - try fresh installing the latest version of IDM.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...AMD C-60 APU with Radeon(tm) HD Graphics4.00 GBAMD Radeon HD 6290 Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
ASUS
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD C-60 APU with Radeon(tm) HD Graphics
Motherboard
ASUSTeK COMPUTER INC. X501U
Memory
4.00 GB
Graphics Card(s)
AMD Radeon HD 6290 Graphics
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS545050A7E380 SATA Disk Device
Antivirus
Comodo CIS & FW, SecureAplus App Whitelisting, Threatfire
Browser
Cyberfox 64bit, Opera 64bit, Airfox
Other Info
Spy-The-Spy, HitmanPro.Alert, Norton Connect Safe, MJRegWatcher, BitDefender TrafficLight, Voodoo Shield, Zemana AntiMalware
IDM is paid, free should be 30-day trial.
 

My Computer My Computer

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Windows 7 Ultimate x64 SP1AMD Phenom 2 1090T2x8GB Kingston HyperX Fury Black 1600Mhz Unga...MSI GTX 970 Gaming 4G
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64 SP1
CPU
AMD Phenom 2 1090T
Motherboard
Gigabyte GA-890FXA-UD5
Memory
2x8GB Kingston HyperX Fury Black 1600Mhz Unganged
Graphics Card(s)
MSI GTX 970 Gaming 4G
Sound Card
Realtek On-Board HD 7.1 Audio / Logitech G35
Monitor(s) Displays
3xAcer GD245HQ
Screen Resolution
1920x1080
Hard Drives
Samsung 850 Pro 512GB SSD - OS /
WD Caviar Black SATA 3 - 1 TBx2 - Dynamic RAID 0 /
WD Caviar Green SATA 2 - 640GBx2 - Dynamic RAID 0 /
WD Caviar Green SATA 2 - 640GB - Internal Backup /
Seagate Barracude SATA 3 - 3TB - External Backup/ Sync
PSU
HighPower 1000W
Case
Cooler Master HAF 932
Cooling
Noctua NH-D14
Keyboard
Logitech G19
Mouse
Logitech G500
Internet Speed
100/4 Mbit Cable (100GB quota)
Antivirus
ZoneAlarm Extreme Security / MBAM Pro / MBAE Free / SAS Free
Browser
IE 11 - Firefox - Chrome
Other Info
Logitech F710/ G27/ G940/ Z5500 // TrackIR 5 // Nvidia 3D Surround Vision
IDM is a paid App
Thanks for the info Callender
 

My Computer My Computer

At a glance

win 7x64 ultimatei76GB DDR3 triple channelGeForce GTX 760
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self build
OS
win 7x64 ultimate
CPU
i7
Motherboard
MSI X58M (MS-7593)
Memory
6GB DDR3 triple channel
Graphics Card(s)
GeForce GTX 760
Sound Card
High Definition Audio Device/Creative Audigy Audio Processor
Monitor(s) Displays
SyncMaster
Screen Resolution
1680 x 1050
Hard Drives
5 sata drives 6 TB total
Case
coolmaster
Cooling
Cooler Master Hyper 212 EVO - CPU Cooler with 120mm PWM Fan
There was an update to IDM. Preformed update.
Have 2 more Dump files.
Can you please look at these.
Thanks for your help.
 

Attachments

My Computer My Computer

At a glance

win 7x64 ultimatei76GB DDR3 triple channelGeForce GTX 760
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self build
OS
win 7x64 ultimate
CPU
i7
Motherboard
MSI X58M (MS-7593)
Memory
6GB DDR3 triple channel
Graphics Card(s)
GeForce GTX 760
Sound Card
High Definition Audio Device/Creative Audigy Audio Processor
Monitor(s) Displays
SyncMaster
Screen Resolution
1680 x 1050
Hard Drives
5 sata drives 6 TB total
Case
coolmaster
Cooling
Cooler Master Hyper 212 EVO - CPU Cooler with 120mm PWM Fan
IDMShellExt64.dll
IDMNetMon64.DLL

Both dumps indicate problems with the above files. IDM again!

I saw something similar once before where the crash dump indicated problems with IDM but the actual problem turned out to be with some .zip file manager. What do you use for zip files?
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...AMD C-60 APU with Radeon(tm) HD Graphics4.00 GBAMD Radeon HD 6290 Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
ASUS
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD C-60 APU with Radeon(tm) HD Graphics
Motherboard
ASUSTeK COMPUTER INC. X501U
Memory
4.00 GB
Graphics Card(s)
AMD Radeon HD 6290 Graphics
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS545050A7E380 SATA Disk Device
Antivirus
Comodo CIS & FW, SecureAplus App Whitelisting, Threatfire
Browser
Cyberfox 64bit, Opera 64bit, Airfox
Other Info
Spy-The-Spy, HitmanPro.Alert, Norton Connect Safe, MJRegWatcher, BitDefender TrafficLight, Voodoo Shield, Zemana AntiMalware
I want to thank you for your time.
I have decided to upgrade this drive to Samsung 840 EVO 250GB 2.5-Inch SATA III Internal SSD (MZ-7TE250BW) with an StarTech.com 2 Port SATA 6 Gbps PCI Express SATA Controller Card PEXSAT32.
I will reformat and reinstall OS I will pay attention as I load apps to see if this issue presents itself again ( knocking on wood )
Again thank you so much for your time.
Win zip to manage my zip files.
 

My Computer My Computer

At a glance

win 7x64 ultimatei76GB DDR3 triple channelGeForce GTX 760
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self build
OS
win 7x64 ultimate
CPU
i7
Motherboard
MSI X58M (MS-7593)
Memory
6GB DDR3 triple channel
Graphics Card(s)
GeForce GTX 760
Sound Card
High Definition Audio Device/Creative Audigy Audio Processor
Monitor(s) Displays
SyncMaster
Screen Resolution
1680 x 1050
Hard Drives
5 sata drives 6 TB total
Case
coolmaster
Cooling
Cooler Master Hyper 212 EVO - CPU Cooler with 120mm PWM Fan
Shell extensions are a frequent cause of explorer problems.

When I have such problems, I use ShellExView to show me those extensions.
Any extensions not published by Microsoft are suspect.
One by one I disable them using ShellExView ... until the problem goes away.

Much easier than reinstalling Windows!
 

My Computer My Computer

At a glance

Windows 10 x64i7-7700K16 GB 2400 MHzGTX 1060
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 10 x64
CPU
i7-7700K
Memory
16 GB 2400 MHz
Graphics Card(s)
GTX 1060
Sound Card
Integrated, plus external Presonus Audiobox USB
Monitor(s) Displays
2x AOC 27"
Screen Resolution
1920x1080
Hard Drives
512 GB M.2 SSD
2 TB 7200 RPM disk
Internet Speed
110 Mbps
Browser
Firefox
Thanks for the info I will use use that tool.
I wanted a SSD anyway so it was time to reinstall.

Thanks
 

My Computer My Computer

At a glance

win 7x64 ultimatei76GB DDR3 triple channelGeForce GTX 760
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self build
OS
win 7x64 ultimate
CPU
i7
Motherboard
MSI X58M (MS-7593)
Memory
6GB DDR3 triple channel
Graphics Card(s)
GeForce GTX 760
Sound Card
High Definition Audio Device/Creative Audigy Audio Processor
Monitor(s) Displays
SyncMaster
Screen Resolution
1680 x 1050
Hard Drives
5 sata drives 6 TB total
Case
coolmaster
Cooling
Cooler Master Hyper 212 EVO - CPU Cooler with 120mm PWM Fan
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