Solved explorer.exe uses full core pemanently, ntdll.dll!RtlValidateHeap+0x17

geverl

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As soon as I open Windows Explorer, it uses a full core of my 4 core system. I'm running Windows 7 Pro 64 Bit. Process Hacker shows ntdll.dll!RtlValidateHeap+0x170 as start address for the thread that uses the processor resources. I've tried Process Monitor to find out what this thread is doing, but only the thread exit with success (after I've terminated it in Process Hacker) shows up in Process Monitor. A System Restore has brought no change. I can't find anything suspicious in Event Viewer.

How can I find out what causes this explorer.exe behaviour and resolve it?
 

My Computer My Computer

At a glance

Windows 7 Pro 64 biti2500K
OS
Windows 7 Pro 64 bit
CPU
i2500K

My Computer My Computer

At a glance

Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
I've run a full scan with both Microsoft Security Essentials and Anti-Malware. If these two cannot find the culprit, what else can I do?
 

My Computer My Computer

At a glance

Windows 7 Pro 64 biti2500K
OS
Windows 7 Pro 64 bit
CPU
i2500K
Well I still think you can be infected. That is why I recommended our Security section.

System Security - Windows 7 Help Forums


It would also be helpful if you filled in your system specs completely.
Including all all security programs you use normally.

Their are many things that can cause such a problem. The gambit is large.
We must know for sure your system is clean.
Then if need be their are other things that can be done.
 

My Computer My Computer

At a glance

Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
I posted a reply here on Sunday, but somehow it seems to have been lost...
I've tried most of the software at http://www.bleepingcomputer.com/download/windows/security to no avail.
When I boot in safe mode with pretty much everything disabled, Windows Explorer works fine. After having wasted several days with useless scanner software I've installed an SSD drive and installed Windows 7 on it, which works fine. The disk on which the infected Windows 7 is installed is now used purely for data storage, although I can still boot into the infected Windows if need be.
 

My Computer My Computer

At a glance

Windows 7 Pro 64 biti2500K
OS
Windows 7 Pro 64 bit
CPU
i2500K
Why didn't you post in our Security Section as I recommended twice?
 

My Computer My Computer

At a glance

Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
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