External HDD - not recognized after printer install

S

snadge

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after installing printer my friends USB HDD is not recognized on his PC when it boots up...but if he reboots the HDD (turns OFF then ON) it works?

anyone?

thanks
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
GT1000
OS
Windows 7 Pro x64
CPU
Intel Core-i5 3470 @ 3.67Ghz (Ivy-Bridge)
Motherboard
Gigabyte H77M-D3H
Memory
8Gb (2x4) 1616Mhz Crucial Ballistix
Graphics Card(s)
nVidia GTX650
Sound Card
Via 2021T
Monitor(s) Displays
19" LG Flatron
Screen Resolution
1440x900
Hard Drives
2 x 120Gb Samsung 840 EVO in RAID '0' (1GB/s - 800MB/s - 140k IOPS)
500Gb Seagate Barracuda HDD
PSU
XFX 450 Pro Core Edition
Case
NXZT
Cooling
Arctic 7 Freezer Pro
Keyboard
Q-Connect Wi-Fi
Mouse
Q-Connect Wi-Fi
Internet Speed
16Mbps
Antivirus
(none) - Private Firewall + WinPatrol
Browser
Chrome
Other Info
Home-Built Computer
Hello snadge,

Has he tried uninstalling the printer software? Let's see if we can say for sure that the software is the issue.

~JK
 

My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 Professional x64
CPU
Intel i7 2600K OC'd @ 4620 MHz
Motherboard
Asus P8Z68-V Pro
Memory
16GB GSkill Sniper 2133 Mhz (4x4GB)
Graphics Card(s)
EVGA GeForce GTX 480 SuperClocked+
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2x Acer S273HLbmii 27"
Screen Resolution
2 x 1920x1080
Hard Drives
64GB Crucial M4 SSD

Storage: Hitachi 1TB 5400RPM, Samsung 1.5TB 5400RPM
PSU
Corsair HW Series 750w (modular)
Case
Cooler Master HAF 932 Advanced Blue Edition
Cooling
CM Hyper 212+ CPU cooler, 3x 230mm + 1x 140mm case fans
Keyboard
Logitech MK320 (wireless)
Mouse
Logitech MK320 (wireless)
Internet Speed
30 Mb/s : 2 Mb/s
ive told him to and to hard boot the PC (remove power) - see if that helps - but he at work until 6

thanks
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
GT1000
OS
Windows 7 Pro x64
CPU
Intel Core-i5 3470 @ 3.67Ghz (Ivy-Bridge)
Motherboard
Gigabyte H77M-D3H
Memory
8Gb (2x4) 1616Mhz Crucial Ballistix
Graphics Card(s)
nVidia GTX650
Sound Card
Via 2021T
Monitor(s) Displays
19" LG Flatron
Screen Resolution
1440x900
Hard Drives
2 x 120Gb Samsung 840 EVO in RAID '0' (1GB/s - 800MB/s - 140k IOPS)
500Gb Seagate Barracuda HDD
PSU
XFX 450 Pro Core Edition
Case
NXZT
Cooling
Arctic 7 Freezer Pro
Keyboard
Q-Connect Wi-Fi
Mouse
Q-Connect Wi-Fi
Internet Speed
16Mbps
Antivirus
(none) - Private Firewall + WinPatrol
Browser
Chrome
Other Info
Home-Built Computer
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