External HHD won't be installed on any computer please help?

[Core7]

I have tried a few things but it didn't solve the problem of my external HHD being detected. I says failed to install.

What can i do to make the drive usable?

 

[DeaconFrost]

We're going to need more info than you've given so far. You say the drive isn't detected at all....does that mean it doesn't show up in Disk Management or Device Manager? What type of connection is it? Is the drive poering up and spinning?

 

[Core7]

the drive is brand new and it detects and says failed when tried to install and it doesn't show at disk management. please help? And its usb connection

 

[alphanumeric]

Does said drive have an external power pack or does it get all its power from the USB connection? Does it have more than one USB connector on its cable? If yes did you use both connectors? Usually if there are two, one is data and power and the other is power only.

 

[whs]

Did you install the relevant driver from the manufacturers website.

 

[Core7]

no i did not can you please provide a link? Its a western Digital Scorpio Blue

 

[Hanna 1]

Core 7
Did you visit the following site:
Where to download software, utilities, firmware updates, and drivers for OLDER Western Digital products

 

[Core7]

no cant find my drive there wich one is it see picture

 

[alphanumeric]

Is this drive in an enclosure? How are you connecting it to the PC? If its not in an enclosure you will also have to supply power to the drive somehow. That picture looks like an ordinary hard drive that would be mounted and connected internally.

 

[Core7]

yes it is in an enclosure

 

[Core7]

thx guys for your support always love the response, send it back to shop they said its a faulty one so its chilled thx....

 

[alphanumeric]

Does said drive have an external power pack or does it get all its power from the USB connection?
Does it have more than one USB connector on its cable?
If yes did you use both connectors? Usually if there are two, one is data and power and the other is power only.

I've used several external drive enclosures over the years and never had to install any drivers to get them to work. Windows already had them and installed them the first time i plugged the drive in. These were all USB connected drives. It may be different if its eSATA. Was there a driver disk included with the enclosure?

EDIT: Your last post wasn't there when I started to type this one, and I didn't see it untill after I posted.

 

[cyclic]

According to WD site, I found the model no., as I would have thought Windows provides the drivers for it, WD don't.
The Windows driver could be corrupt.

They also added a note that it is reported that a system file check most often solves the problem.

Start the command prompt and type in, SFC /SCANNOW
press enter.
If indeed there are any corrupt windows files they will, where possible be fixed (replaced from the driver store)