Solved Factory Reset Failure - uiadump32.exe has stopped working.

[gordon99]

My HP Compaq Presario Notebook has a virus so I'm advised. I have Recovery DVDs which I created when the Notebook was brand new. When these are run you have the option to restore factory settings which I chose to do . However, after the discs had run, successfully it seemed, the restore program began, but soon a message appeared on screen to say the program had not completed (or words to that effect). The reasons for the failure were given as "An unnamed file was not found" and "uiadump32.exe has stopped working"
Can anyone please explain what has gone wrong and how I can get the factory reset program to work.
I managed to get the virus infected set up back using a System Image back up I had made.

 

[TechWin7]

If you still have the recovery partition you may be able to boot to it by pressing F11 on startup when you see the HP logo. After you got the error will the laptop boot at all? Running the disk may have wiped the drive. But like I said. You may be able to boot to the HP recovery because all HP's laptop's come with a hidden recovery partition. I know you said you make the recovery disk. So it had to have a hidden recovery at some point. Also try tapping F8 on startup and you get a boot menu and choose repair you should boot to the Windows repair options then choose it's usually the last one and something like Factory image.

 

[gordon99]

I confess I did load Ubuntu at one stage, and to obtain a partition I am fairly sure it was HP Recovery partition I sacrificed. This was on the grounds that the the recovery discs I had created would get me out of any trouble. I have tried tapping f11 on startup but the normal set up continues. I also tried tapping f8 but, unless I'm mistaken, the repair option seemed to be about overcoming startup problems. I did not see reference to factory image reset but please correct me if I have overlooked that option. When the recovery disc procedure failed I used a Windows 7 retail installation disc to get Windows 7 back. However I was unable to get connection to the internet because the system could not locate the Network Adapter or maybe the adapter driver. I therefore abandoned that route and with the help of a System Recovery disc was able to load the system image I had backed up. I would willingly wipe the hard disk and just re-install Windows 7 using the aforementioned retail disc if I could be sure I could restore an internet connection at the end of it. However, my preferred option is to get the HP recovery DVD procedure to function.