Solved Factory restore error: 0x40011002000100a

[Cosairtear]

Hello. I am having HORRIBLE problems with my laptop.
1. It's freezing constantly, I HAVE Black screen of death.
2. Windows welcome screen takes forever to log in.
3. No AMD whatever or something and there is plenty more.
And decided to try restore my laptop to new, I can't because as title says.
I do have the disc and I restored before, twice due to problems.
Error occurs...Anyone can help me? I can't type long because I'm freezing badly.

Edit: In safe mode, but I feel like the problem could be that I have a folder I can't delete.
It gives me a I/O error thing. I scanned once and it said there was a virus in it but I rid of it, I want to get rid of that folder but can't.

 

[Kaktussoft]

what's the name of the folder?

 

[Cosairtear]

Its a folder i made. i put alot of pics and game downloads and photoshop in there. i scanned it before it had a trojan i think. i cannot delete it because it gives i/o something. even opening it freezes my laptop badly...i tried to open it and delete everything in it but i only got a few and that took like 30mins due to freezes.

 

[Kaktussoft]

Its a folder i made. i put alot of pics and game downloads and photoshop in there. i scanned it before it had a trojan i think. i cannot delete it because it gives i/o something. even opening it freezes my laptop badly...i tried to open it and delete everything in it but i only got a few and that took like 30mins due to freezes.

give name of that folder please. For example: C:\privatedata\sub1\images

In elevated command prompt:

chkdsk/f c:

Any errors? And fixed? Run it another time until fixed

Its a folder i made. i put alot of pics and game downloads and photoshop in there. i scanned it before it had a trojan i think. i cannot delete it because it gives i/o something. even opening it freezes my laptop badly...i tried to open it and delete everything in it but i only got a few and that took like 30mins due to freezes.

Give exact error message please

 

[Cosairtear]

C:/users/Axel/Desktop.
The folder is on my desktop.
The error says this when I try to delete it.
Error: 0x8007045D: The request could not be preformed because of an I/O Device Error.
I just want to restore the entire PC to possibly fix all of this mess, but I also error upon trying restoring...

Edit: Running the Chkdsk thing, it's 3% complete so I'll update you on that soon.
[Sorry I really know nothing about PC's, am a girl and only 19 lol]

 

[Kaktussoft]

C:/users/Axel/Desktop so the desktop itself? You most likely mean C:\users\Axel\Desktop\somename

perform a

[B]chkdsk/f/r  c: [/B]

from elevated command prompt. Is a seagate disk or western digital...or?
msinfo32->storage->disks give you the model. "Device manager"->disk stations shows it as well

 

[Cosairtear]

Uhm, I right click the folder and put Properties. It only says that on what I typed.
I don't understand on the other stuff you posted. I'll try and see if I can screenpost.

 

[Kaktussoft]

I just want to restore the entire PC to possibly fix all of this mess, but I also error upon trying restoring...

What restore program?

 

[Cosairtear]

When I try and do a Factory Restore thing.
I press F8 and all, Repair computer and then the Dell backup thing. [I have the reinstall disk.]
It says, "Your computer will be completely restore just like when you first bought it.
Tried to but 1 second later the error:
0x40011002000100a comes.

The Chsdk says some stuff in undreadable btw. Sorry for all these problems, it's a lot I know.

 

[Kaktussoft]

http://www.sevenforums.com/tutorials/97061-driver-install-device-manager.html tells you how to enter "device manager". Open "disk drives" there. What is listed?

 

[Cosairtear]

It says: WDC WD3200BEVT-75A3T0 ATA Device. That is up to date.

If this helps any my laptop is a: Dell Inspirion M5030

 

[Kaktussoft]

When I try and do a Factory Restore thing.
I press F8 and all, Repair computer and then the Dell backup thing. [I have the reinstall disk.]
It says, "Your computer will be completely restore just like when you first bought it.
Tried to but 1 second later the error:
0x40011002000100a comes.

The Chsdk says some stuff in undreadable btw. Sorry for all these problems, it's a lot I know.

Factory restore doesn't work... can't do anything on that.
did chkdsk run? you told me it was at 3% did you? Id it really unreadable... or you just don't understand? first 3 steps take a minute or 10 to complete. Step 4 and 5 .... many hours. step 4 and 5 only put 1 or 2 lines on screen. And you can compute the progress!! blocks doen each minute and total blocks give you a clue how long it takes to complete. step 4 and 5 may not give you errors.

 

[Kaktussoft]

It says: WDC WD3200BEVT-75A3T0 ATA Device. That is up to date.

If this helps any my laptop is a: Dell Inspirion M5030

WDC so Western Digital

 

[Cosairtear]

I'd love to give screenshots to you, but I can't. Paint won't load up and it freezes.
It says for example.
[Amount of numbers here] or [More numbers] are unreadable. I'll give exact numbers when it loads again.
I have to do it over because I froze and it shut off. Sorry. If push comes to shove, I could send the laptop in, I have no warranty so I am unsure of the cost, and may be better of getting a new laptop.

 

[Kaktussoft]

WD Support / Downloads / Mobile & AV-25 / WD Blue
Download "Data Lifeguard Diagnostic for Windows"
Do exactly what is explained in "Instructions". Start with QUICK TEST . Then (if no errors) EXTENDED TEST. You can always do VIEW TEST RESULT.

NEVER DO WRITE ZEROS !!!

 

[Kaktussoft]

I'd love to give screenshots to you, but I can't. Paint won't load up and it freezes.
It says for example.
[Amount of numbers here] or [More numbers] are unreadable. I'll give exact numbers when it loads again.
I have to do it over because I froze and it shut off. Sorry. If push comes to shove, I could send the laptop in, I have no warranty so I am unsure of the cost, and may be better of getting a new laptop.

Do I understand right? chkdsk/f/r c: gives many errors? In step 1,2,3 or 4 or 5?

 

[Cosairtear]

By the way, on a different forum I was ask to do a Dell Diagnostics for my hardrive.
I did, and it went to 79% and error, so I did extended and nothing was there.
I will try what you linked. Do you still want me to keep Chkdsk going?
I only get in search box. ChkDsk.
How to get f/r/c: ?

Edit here it says: 4% complete. <104021 of 259840> file resource is unreadable.
104016 and 104017 to 22 is undreadable.

 

[Cosairtear]

I just got a BSOD. So that was for nothing. I am sorry to give you so much trouble.
I am going to let my grandpa work with this for a while. I will get back to you if any news happens.
Probably just going to send it in for a fix.
Thank you kindly for you help. [You can lock this if you want. I could always make another topic since my original plan is not do-able.]
-Cheers.

 

[Kaktussoft]

By the way, on a different forum I was ask to do a Dell Diagnostics for my hardrive.
I did, and it went to 79% and error, so I did extended and nothing was there.
I will try what you linked. Do you still want me to keep Chkdsk going?
I only get in search box. ChkDsk.
How to get f/r/c: ?

Edit here it says: 4% complete. <104021 of 259840> file resource is unreadable.
104016 and 104017 to 22 is undreadable.

what program is saying 4% complete?

 

[Kaktussoft]

http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html
then chkdsk/f/r c:
But western digital diagnostic tool is even better. Post results to prove disk is fine... or damaged
If it's really damaged it has to be replaced.... How to disassemble Dell Inspiron N5030, N5020 or M5030 laptops >> Inside my laptop
Not something you can do yourself! Any very important files on disk?